Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,396 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Empty shipment box
Hi @lingbabyyy, very sorry to see your box arrived without your
products! If you still need assistance with this, please send me a
private message with your order number. Thank you!
0
0
| 0 Hearts |
0 Replies
|
|
forgot email to my rewards card..help please
hi I forgot my email that I used to register my beauty insider card is
there a way to log in using just my card? I know I have a good amount of
reward points and really want to log back in.
0
1
| 0 Hearts |
1 Reply
|
|
Re: forgot email to my rewards card..help please
Hi @Anonymous, I would be happy to help with this. I am going to send
you a PM now. Thanks!
0
0
| 0 Hearts |
0 Replies
|
|
Submission Errors for reviews
I've been trying for days to post a review on Sephora Rouge Shine
lipstick, and I keep getting a "Submission Error." Is there any way
around this? Thanks!
1
3
| 1 Hearts |
3 Replies
|
|
Submission Errors for reviews
This error frustrates me to no end and I get it constantly. I want to
write more reviews but I feel like I'm wasting my time. Just now it took
3 tries for a review to go through. Half the time I just ...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Submission Errors for reviews
I am like you... error over and over again Please Sephora, Fix It!
Thanks in advance!
1
0
| 1 Hearts |
0 Replies
|
|
Re: Submission Errors for reviews
Hi @greeneyedgirl107, I am very sorry about that! I will send you a
private message so that I can look into this for you. Thank you! Best
Wishes, Janean
1
0
| 1 Hearts |
0 Replies
|
|
missing items
good afternoon, received my Sephora package today and was missing an
item from my order...I order often and this is the first time this has
ever happened, what are my next steps to receive a missing item?
0
1
| 0 Hearts |
1 Reply
|
|
Re: missing items
Hi @Alexanna08, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Broken Palette
Hi there! I just got my pretty little HudaBeauty Obsessions palette in
the mail, but when I opened it up a few of the shadows were totally
crushed up and had sort of blown/mixed into the other shades. Is there
anything I can do about this?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Broken Palette
Hi @Anonymous, I am so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Link Beauty Insider Card
Hi, I created an account in-store when I made a purchase in December. It
was a substantial amount and I would like to make sure my Insider points
are carried over since I'm most likely going to be doi...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Link Beauty Insider Card
Hi @Jeschalen, I am sending you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
VIB points??
I’m not seeing my beauty insider points. I spent $91 and used a gift
card that had $22 on it but I paid the remainder with my own card. Since
I used the gift card, do I not get any of my points? Not e...
0
2
| 0 Hearts |
2 Replies
|
|
Re: VIB points??
Hi @ash81386, Points can sometimes take up to 24 hours to be added to
your Beauty Bank. If you are not yet seeing the points, please send me a
PM with a clear photo of your receipt. I'd be happy to add the points
for you! Bisous, Sian
0
1
| 0 Hearts |
1 Reply
|
|
RE: Re: VIB points??
Alright, thanks! I sent you the picture of the recipes, as my points are
still not showing on my account
0
0
| 0 Hearts |
0 Replies
|
|
I have a broken product from my Sephora play box is it possible to get another?
my bye bye pores pressed powder by It Cosmetics came to me anything--but
pressed. When I opened it the powder pretty much went everywhere because
it wasn't pressed as it should have been obviously I h...
0
3
| 0 Hearts |
3 Replies
|
|
Re: I have a broken product from my Sephora play box is it possible to get another?
Hi Jennifer, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
0
2
| 0 Hearts |
2 Replies
|
|
RE: Re: I have a broken product from my Sephora play box is it possible to get another?
@ZakiyaBT I opened my playbox and saw that the buxom lip polish is
missing from the packaging.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Re: I have a broken product from my Sephora play box is it possible to get another?
Hi @uzi1234, I sincerely apologize about this. @ZakiyaBT just left the
office. I'll be sending you a PM shortly to assist. 🙂 Best Regards, ❤️
Raquel
0
0
| 0 Hearts |
0 Replies
|
|
KatieBT why aren't you fixing this problem?
You banned my other account because I asked for it to be deletedthe
posts are still on there 9+ months lateryour mods don't return my
private messagesnow my app is messed up, because you banned my acc...
0
1
| 0 Hearts |
1 Reply
|
|
Re: KatieBT why aren't you fixing this problem?
Hi @Anonymous, Please feel free to private message me details, so I can
assist. Thank you. Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Return to sender
Why was my order returned to sender due to shipping restrictions? If it
did have shipping restrictions wouldn't it have been notified before
even placing the order?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Return to sender
Hi @LovelyDaisy, I've sent you a private message in regards to this a
few hours ago. 🙂 Best Regards,❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
why UPS :(
the last couple of times I have ordered, my package has been delivered
by UPS, this has never happened before, so now instead of getting my
mail placed safely in the community mailbox in the cul-de-sa...
0
2
| 0 Hearts |
2 Replies
|
|
Re: why UPS :(
Hi @bonnebelle, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
1
| 0 Hearts |
1 Reply
|
|
didn't actually provide assistance, just told me that I w...
didn't actually provide assistance, just told me that I would have to
jump through a bunch of hoops if I wanted to make sure my packages that
I pay for get to me safely, but that's supposed to be Sephora's
responsibility as the seller..
0
0
| 0 Hearts |
0 Replies
|
|
Beauty Insider Card
I got a beauty insider card years ago in store but I can't remember what
email I had used. I've created this account and want my card linked up
to it, is there a way I can do that? Maybe with the card number?
1
1
| 1 Hearts |
1 Reply
|
|
Re: Beauty Insider Card
Hi @caitxraine, I can look into this for you! I'll send you a private
message to assist you. 🙂 Cheers, Mali
0
0
| 0 Hearts |
0 Replies
|
| 1 Hearts |
1 Reply
| |
|
Re: Change my birthday.
Hi @Anonymous, I can take care of this for you! I'll send you a private
message. 🙂 Cheers, Mali
0
0
| 0 Hearts |
0 Replies
|
|
address change for mag subscription
Can someone help me update my mailing address for my free Cosmo
subscription? Thanks!!
1
1
| 1 Hearts |
1 Reply
|
|
Re: address change for mag subscription
Hi @mrsd08, I'll send you a private message to assist you. 🙂 Cheers,
Mali
0
0
| 0 Hearts |
0 Replies
|
|
I have not received 2 of my ordered samples
Dear team,I am Zahra.I have placed an order.my order no: is In this
order I have not received my 2 samples.if the samples are not available
they could have replaced with other samples.I am sending the...
1
1
| 1 Hearts |
1 Reply
|
|
Re: I have not received 2 of my ordered samples
Hi @farooq, Sorry to hear that these were left out of your order! Just a
reminder that we don't recommend publicly posting personal information
such as order numbers. 😉 As such, I had to edit out you...
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: Change my birthday.
Hi @Anonymous, I have updated your birthday in your Beauty Insider
account. Please let me know if I can provide further assistance. Stay
Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Cover FX Drops
Hi, I was just wondering if the shade Sunkissed for the Cover FX drops
is still available as it's seemed to have disappeared from your site.
Will it be restocked? It is by far my favorite bronzer ever.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cover FX Drops
Hi @Danixcalifornia, The CoverFx Drops in Sunkissed is no longer
available on Sephora.com. If you're looking for something similar, we
recommend the NARS Laguna Liquid Bronzer. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
