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200,896 Posts
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Re: Rouge 2-4 day shipping?
Hi @rrroxanne I'm sorry to hear that you haven't been receiving your
orders on time. I will look into this for you and send you a message
with more information.
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Received wrong order
The order I received today has a different name and address on the
packing slip, and no return form attached to the bottom. None of the
items are mine, not even the samples. I’m very unsure how to pro...
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Re: Received wrong order
Hi @Emarzinzik I'm sorry we missed your post! I see that you have now
been assisted with this. @Kbtt I'm sorry to hear that you received the
incorrect order. I see that you have been assisted with thi...
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RE: Received wrong order
Same thing has happened to me . I am abroad and a friend bought the
package so I was only just able to open it. Was your issue resolved?
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Re: RE: Received wrong order
Yes. It was all resolved through an email to customer service within a
day.
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Without rhyme or reason"unsuccessful authization"
Excuse me, why do all my orders status show：unsuccessful authization
"since may 4th? ？ in the meantime, I did not change to the shipping
address, are used to pay the gift card, and I also went to the ...
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Re: Without rhyme or reason"unsuccessful authization"
Hi @Anonymous I'm sorry to hear that your orders have been cancelled. I
will look into this for you and send you a message with more
information.
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Return : Can I include two items from different order numbers in one return box?
I have two items from two different orders that I would like to return.
Can I include both items and corresponding return slips together in one
return box? Does it matter which printed return postage ...
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Re: Return : Can I include two items from different order numbers in one return box?
Hi @emleigha Yes, you can send returns from different orders back in the
same box, just make sure both order summaries are included. You can use
either order to create the return label. If you no long...
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No Samples it’s the package??
I wanted to know what’s the point in picking three different samples
when Sephora will send what ever they want .. I usually get stuff from
store than online .. this is my first order online and I din...
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RE: No Samples it’s the package??
This keeps on happening.. the attached picture . These are the sample I
got which I did not even pick them.. y?? What’s going on ??.. if the
sample are out of stock then should not in the sample list ...
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Re: No Samples it’s the package??
Hi @anuss I'm sorry to hear that you didn't receive samples with your
order. Please send me a PM with your order number so I can assist you
further with this.
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RE: Re: No Samples it’s the package??
This the second order and the same thing happened again with the online
purchase When it can’t be shipped then why should I pick the samples ??
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Re: RE: Re: No Samples it’s the package??
Hi @anuss, I sincerely apologize about this! I'll be sending you a PM
shortly to assist. 🙂 Best Regards, ❤️ Raquel
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RE: Re: RE: Re: No Samples it’s the package??
This keeps on happening.. I have attached picture . These are the sample
I got which I did not even pick them.. y?? What’s going on ??.. if the
sample are out of stock then should not in the sample li...
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RE: Re: RE: Re: No Samples it’s the package??
This keeps on happening.. the attached picture . These are the sample I
got which I did not even pick them.. y?? What’s going on ??.. if the
sample are out of stock then should not in the sample list ...
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samples
It's been happening a lot the last time it happen to me I was told to
tryto get it from one of their stores which I did and they did not have
the sample I wanted or was expecting in my order🤧
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Re: samples
Hi @Amreenvirani, I'm sorry to hear this. I'll be sending you a private
message shortly to assist. Best Regards, ❤️ Raquel
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Place order issues!
I have been trying to place an order for the last 48 hours!!! I keep
getting this message: Payment error!! I checked and double checked my
card number, expiration date and the cvn. Still didnt work!! HElp
please?
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Re: Place order issues!
Hi @Juanna512 Sorry to hear that! I will look into this for you and send
you a message with more information.
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Re: Place order issues!
@Juanna512 you may want to post in customer support or call customer
service so you can receive assistance (1-877-737-4672)
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“Review”
I’m not sure if there’s anyway to submit this to the company, but today
I received a Sephora package and was missing something I ordered. I
immediately emailed customer service and within the hour the...
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Re: “Review”
Hi @0AshleyMay0 I'm glad to hear that this was resolved quickly for you
and I will forward your feedback to our call center.
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Re: Old format Sephora APP
Hi @lja7, Great question! I don't have any information on what happened
to the video tutorials that were on the old format of our App and I'm
sorry that you're unable to find the video that you're loo...
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Still Processing?
I placed my order in Friday. Now monday but my order is still
process?Can u explain how about it to me?
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Re: Still Processing?
@MeiToris, All of our orders take about 1-2 business days to process. I
am going to look into your order and send you a message momentarily.
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I am having the same issue, only I placed my order on Thu...
I am having the same issue, only I placed my order on Thursday, I
believe. Thursday or Friday and I haven't even been sent a tracking
number or shipping notification. ??
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1 Reply
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Re: I am having the same issue, only I placed my order on Thu...
Hi @mrssheets, I'm going to look into your order for you and send you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Play Cancelled
I received an email saying that I cancelled my Play Subscription, but I
did not. When I went to re-subscribe (which I really shouldn't have to
do) I got the error message that my card information is i...
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1 Reply
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Re: Play Cancelled
Hi @Anonymous, I am very sorry about that! I will check on this for you
and send you a private message. Thanks! Best Wishes, Janean
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Using sephora white store credit card at JCP.
I returned merchandise at a standalone store and unfortunately that
store is over 2hrs away from me. The only stores around are the JCP
ones. Am i able to use the store credit inside those stores?
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Re: Using sephora white store credit card at JCP.
Hi @Anonymous, Sephora merchandise cards cannot be used at a Sephora
Inside of JCPenny location. They can only be used a free standing
Sephora stores. I am very sorry for the inconvenience caused and I hope
this clarifies. Best Wishes, Janean
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BITE Lipstick Melted???
I just received my BITE BEAUTY Amuse Bouche Lipstick and when I opened
the tube, it looks as though as it had melted?? I ended up using a lip
brush to apply it because I was dying to try it on (IN LOV...
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Re: BITE Lipstick Melted???
Hi @ashanne1102, I am very sorry about that! I will send you a private
message so that I can help with this. Thanks! Best Wishes, Janean
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Please help!!
Hello, i have a problem to sign in my other account after launching my
order on Saturday morning. It says my account was locked for security
reasons so i had to make this new account to ask for help and know what
to do!Please help!!!
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