Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
200,651 Posts
Post | Hearts | Replies |
|---|---|---|
|
Cancel the order
Hello I had a gift card for $300 I had a store associate order me the
Dyson Panasonic blow dryer because they did not have it in store and I
gift card was only in store use only and I paid The rest ou...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancel the order
Hi @Anonymous, I am so sorry to hear this! I will send you a PM shortly
for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
How can I cancel my order?
I need to cancel my order, because the adress is incomplete. I'm sending
e-mails to Sephora since last night, when I placed it, and they are not
answering me. I'm desperate, because the order will not...
0
1
| 0 Hearts |
1 Reply
|
|
Re: How can I cancel my order?
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Excellent Customer Service/Shipping
I just want to take a moment to commend Sephora for excellent customer
service/shipping. I made a big order yesterday for 3 things plus a promo
they were offering. I have flash 2 day shipping but some...
1
1
| 1 Hearts |
1 Reply
|
|
Re: Excellent Customer Service/Shipping
Hi @corrriinaaa, I am so happy to hear that you are happy with your
order and I hope that you enjoy your products! Have a great weekend 🙂
Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Order cancelled paypal
It seems that i am not the only one who has experience such poor online
services. I have never been rejected by paying via paypal. I had the
confirmation number and a day later my order was cancelled....
0
1
| 0 Hearts |
1 Reply
|
|
Re: Order cancelled paypal
Hi @Anonymous, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Borderfree processing to UK
Hi - I placed my order on May 22nd and it is still processing with
Borderfree and has not shipped yet (25th). It is coming to the UK. I
wanted to ask when I can expect it to be shipped? Three days fee...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Borderfree processing to UK
Hi @Anonymous, As your order was placed after our same day processing
time (17:00 GMT), it began processing the following business day on
Wednesday, May 23rd. It usually takes a few business days for ...
0
0
| 0 Hearts |
0 Replies
|
|
Samples
Hello.. I order once, sometimes twice a week. I’ve noticed that I get
ZERO samples every other box. Sometimes they send me one lol and and
it’s always like the Clinique foundations or something I alre...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Samples
Hi @ynga, I'm sorry to hear that samples have not been included in your
orders on multiple occasions. While samples may be substituted, they
should not be not be missing and I will send you a private message
shortly to help. All my best, Megan
1
0
| 1 Hearts |
0 Replies
|
|
Missing Insider Points
I'm really curious about where my points went. I recently moved up to
Rouge when I took advantage of the triple points on fragrance. So I
definitely had 1000 points. And I've -never- used my points, s...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Insider Points
Hi @snowmask, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
May play box damaged item
Hello. The Becca highlighter in my May Play! Box arrived broken:( who
should I contact about this? Thank you—Ally
0
1
| 0 Hearts |
1 Reply
|
|
Re: May play box damaged item
Hi @AllyyCat, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
May Play Box damaged
Hello the Becca highlighter I received was broken. May I get a
replacement? Thanks
0
1
| 0 Hearts |
1 Reply
|
|
Re: May Play Box damaged
Hi @Vikkkay, I am sorry that your highlighter arrived damaged. I will
send you a private message so that I can help you with this. Thanks!
Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Product Reviews
I'm seeing so many reviews from people that have not purchased the
specific product and I'm wondering what the approval process is? Are
they even being read before approved? I see people bashing or pr...
3
2
| 3 Hearts |
2 Replies
|
|
Re: Product Reviews
Hi @cara80, All reviews are read and moderated to abide by our
guidelines. We'll reject reviews which include obscenities,
discriminatory language, spam content, or critical comments about other
revie...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Product Reviews
I figured reviews with obscenities or personal info would not be posted
but the reason for my post was to highlight reviews being written by
people that have clearly not used the product. There are ma...
0
0
| 0 Hearts |
0 Replies
|
|
What’s wrong Sephora
Why they never give samples when buying in the store?? I always have to
beg and they always say they don’t have!! Smh
0
2
| 0 Hearts |
2 Replies
|
|
What’s wrong Sephora
Why sephora??? Got my order today and guess what isn't in the box,
again.... No samples! I get samples run out, but y'all put nothing at
all.. So frustrating!
0
0
| 0 Hearts |
0 Replies
|
|
Re: What’s wrong Sephora
Hi @jacksonannie As our stores can make custom samples, they may not
have many premade samples available. If there is something you would
like to try, I recommend asking a Cast Member to make you a sample.
0
0
| 0 Hearts |
0 Replies
|
|
Website errors constantly
Im getting bad gateway errors when im trying to shop online all the
time. This is the only site i have issues with, i cleared my cashe,
cookies and closed all my tabs. It is failing in 2 different bro...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Website errors constantly
Hi @Anonymous, I am very sorry for the difficulty you have been having.
I will send you a private message so that I can look into this for you.
Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
Didn’t receive my points?
The woman who rang me up asked for my beauty insider information, and i
gave it to her, but the points never showed up on my account. is there
any way that I can add them on?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Didn’t receive my points?
Hi @xjuliaann, I am very sorry about that! I will send you a private
message so that I can help with this! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
|
Re: I can't join the beauty insider.
Hi @Anonymous I'm sorry to hear that you are having difficulty
registering. I will send you a message to help.
0
0
| 0 Hearts |
0 Replies
|
|
No order confirmation email
Hi I just placed an order. But I haven’t got the email confirmation. I
usually get it very quickly within a few minutes. So I’m wondering if
something went wrong with my order. Can someone take a look at it?!
Thank you so much.
0
1
| 0 Hearts |
1 Reply
|
|
Re: No order confirmation email
Hi @ZiYuH, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples
I have ordered about 3 orders in the last 6 months and received one
today and once again the samples I selected have not came. Is this a
normal thing or something just happening to me?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples
Hi @cfryman5161, sorry to hear that! I will send you a PM shortly for
more info.
0
0
| 0 Hearts |
0 Replies
|
|
Missing samples...
I just received an order today that was missing samples. I almost never
get the samples I choose, but I've always been cool with it because I
get that supplies are limited and specific samples aren't ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing samples...
Hi @rach270, I am sorry to hear that you did not receive your samples. I
will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Point transfer?
Does anyone know how to transfer points from one account to another I
can’t access the email to one so it’s just not useful to me
0
1
| 0 Hearts |
1 Reply
|
|
Re: Point transfer?
Hi @Anonymous, I can assist you with transferring your points. I will
send you a PM shortly for assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
|
Missing Package!?!?!
I'm so upset... So I ordered some things on the 16th which was my
birthday. I wanted to redeem my birthday gift as well as treat myself
and get myself something I've been wanting for along time. Well ...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Package!?!?!
Hi @Anonymous, I am so sorry to hear that you did not receive your
package. I will send you a PM for further assistance. Best, Zakiya
0
0
| 0 Hearts |
0 Replies
|
