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200,890 Posts
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RE: Re: Am I Invisible?
Thank you—I sent a response via PM. I know Sephora can’t fix what they
aren’t aware of!
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Cancelled Order Not Refunded
I placed an order about two weeks ago and it was canceled because the
items in the order were out of stock. I was still charged $20.69 to my
PayPal account, which I still haven't received back because...
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Re: Cancelled Order Not Refunded
Finally did you get a refund? The same happened to me but because i live
outside US it will take a billing cycle ( about 1 month ) to refund. I
really need it now and wonder if i would actually get a ...
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Re: Cancelled Order Not Refunded
Hi @Anonymous, I replied to your other post, and sent you a private
message with more information. Please check your private messages at
your earliest convenience. Thank you! Best regards, Laurie
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Re: Cancelled Order Not Refunded
Hi @SierraLovegood, I'm sorry about this! I'll take a quick look at the
order information and will send you a private message to assist shortly
after. - Laurie
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TRANSFERRING POINTS
My boss would like to transfer her points to me for helping her out. How
can I get this done? Thanks in advance for your help.
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Re: TRANSFERRING POINTS
Hi @imajett2, I'm sorry, points from another person's account aren't
transferable at this time. Best Regards, ❤️ Raquel
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Re: please cancel my order
Hi @walte1, I moved your post to our Customer Support board. I'm sorry,
we're unable to modify or cancel orders once they've been placed. If
you're not satisfied with your order, please feel free to e...
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Re: please cancel my order
@walte1 Sephora has a realllllly short window for cancelling orders, so
you're probably going to have to end up returning the items when you
receive them. But you can try calling customer service immediately to
see if they are able to help you!
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Sephora US Affiliate Program
I would love to learn the secret of getting into the Sephora US
Affiliate Program on Rakuten. I cannot locate it anywhere and I
blog/Instagram/YouTube about beauty. Someone please help. I have posted
...
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Re: Sephora US Affiliate Program
Would love to know how to access this program as well having signed up
for Rakuten myself. Any help you could give me would be great!Thanks 🙂
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1 Reply
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Re: Sephora US Affiliate Program
I still cannot manage to get into the program which is disappointing as
I am a beauty blogger and talk about Sephora a lot. No one answers my
emails through the affiliate program. 😞
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Re: Sephora US Affiliate Program
Hi @StacieinAtlanta, I've replied to you other post as well and I'll be
sending you a PM shortly! Best Regards, ❤️ Raquel
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Re: Sephora US Affiliate Program
Hi @StacieinAtlanta & @AGaudenz, I'm sorry, us moderators do not have
any insight into the approval process with Rakuten. After you've signed
up here > https://signup.linkshare.com/publishers/registra...
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Linking Account
Am I the only one having a hard time linking my VIB account. I always
have to sign up for beauty insider its frustrating
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1 Reply
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Re: Linking Account
Hi @Kdiva77, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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???
How do i change my birthday in profile? I put june 29 instead of may 29
and can't seem to change it! halp me :3
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Re: ???
Hi @Anonymous, I've updated your birthday to May 29th for you 🙂 Happy
early birthday! Always,Danee
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International debit card
I want to use a Serbian debit card to ship to a Canadian address. Is
that possible?
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RE: International debit card
For international payment, Sephora does not accept debit cards and only
accepts Visa, MasterCard, and American Express @Anonymous. For more
information regarding shipping, you may want to check this o...
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Re: RE: International debit card
@Anonymous Sorry! To successfully place orders on our website, the
billing address must be based in one of the following countries:
Argentina, Australia, Bahrain, Brazil, Canada, China, Denmark, Franc...
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Re: RE: International debit card
I’ve tried shopping with a Brazilian international credit card
(MasterCard) but I was unable! My order was cancelled over and over. How
can I Solve it?
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1 Reply
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Re: RE: International debit card
Hi @BabzMartins, I recommend making sure the billing address that you
enter exactly matches with what your financial institution has on file
for your international credit card, so your order(s) can be...
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Re: Toofaced Chocolate bar palette
Hi @BeautyLC56, We do not have any specific details at this time, but
this palette is sold out online. I recommend adding your email to the
product page to be notified when the palette is back in stoc...
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Jaclyn Hill x Morphe Palette
Do they sell the Jaclyn Hill x Morphe Palette at sephora????? Why cant I
find it ANYWHERE??!!
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Re: Jaclyn Hill x Morphe Palette
Hi @Anonymous, I'm sorry, we do not sell the brand Morphe at this time.
Please click this link here to view all the brands that are available at
Sephora > https://www.sephora.com/brand/list.jsp. Thank you. 🙂 Best
Regards, ❤️ Raquel
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Subscription cancellation
I would like to cancel my subscription please. It's the same stuff every
month thank you
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1 Reply
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Re: Subscription cancellation
Hi @nolaLady88, For cancelling your PLAY! Subscription, login to your
Beauty Insider account and navigate to Account > Subscriptions > PLAY!
by Sephora. Scroll all the way to the bottom of the PLAY! s...
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Unable to confirm payment information. Order cancelled.
Hi, I placed an order yesterday ( #XXXXXXXXXXX) and today I got an email
that my order has been cancelled because my payment information cannot
be confirmed. I've been using the same payment method fo...
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1 Reply
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Re: Unable to confirm payment information. Order cancelled.
Hi @Anonymous, I took out your order number from your post for security
purposes. I'll be sending you a PM shortly. 🙂 Best Regards, ❤️ Raquel
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when will the too faced chocolate bar pallet be in stick again???
I been waiting on this pallet to go on sale one day and now that it has
I cannot get it online and the store near me says they are out of them
and she is not sure when they will get it back. Can anyon...
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Re: when will the too faced chocolate bar pallet be in stick again???
Hi @christinaclabou, I'm sorry about this! We do not have a set restock
date at this time. I recommend adding your email to the product page
here to be notified when the palette is back in stock > htt...
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