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200,368 Posts
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Re: Hello
Hi @Chester65, Deciem has decided to not continue their relationship
with Sephora, but we’ve got a number of great skincare options! Best,
Mali
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0 Replies
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Unsucceful authorization
I placed an order via Paypal on the 9th of Feb, 2018, and I only checked
back to see "Unsuccessful Authorization". Also in Paypal I am seeing,
Authorization Pending. I am very annoyed and confused as to why this is
occurring. HELP
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3
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3 Replies
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Re: Unsucceful authorization
I have the same problem now and my money had been taken out from my
paypal account and it says pending ... what's happening?
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1
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1 Reply
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Re: Unsucceful authorization
Hi @GingerPfeiffer, I'm sorry about this! Sephora does not charge for
orders until they ship out. Since the order could not be authorized and
will not ship, the pending authorization will reverse to y...
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Re: Unsucceful authorization
Hi @ketanikya, I'm sorry to hear your order has been cancelled. I'm
sending you a PM to assist you! Always, Danee
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delete review
How can I get a review deleted? I recieved the Briogeo conditioner for
free and didn't disclose it in my review. I would like to delete it and
resubmit it if I can.
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1 Reply
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Re: delete review
Hi @keastis, I've removed this review for you, and it should come down
within 24-48 hours. Thank you! 🙂 Best regards, Laurie
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PLAY! by SEPHORA's 2-year anniversary sweepstakes ✨
✨ SWEEPSTAKES ✨ We’re celebrating PLAY! by SEPHORA’s two-year
anniversary, but it’s not really a party without presents. 🎁 Enter for
a chance to win two full-size sets of May PLAY! products:BECCA Cos...
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1 Reply
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0 Replies
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Linking Beauty Insider Card to Account
Hello,In store awhile ago I got a Beauty Insider account, with a card.
I'd like to connect that card to my online account so I can build my
points. Is there a way to do that?Thanks
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Re: Linking Beauty Insider Card to Account
Hi @brecre22, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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1 Reply
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Re: Linking Beauty Insider Card to Account
Hye.. I also got my beauty pass which already has points from purchases
at Sephora. But i could not link with my online account. How do i link
them?
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0 Replies
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Missing samples once again.
I didn't receive any of my samples once again with my most recent online
order. Not really sure what else to say (as I feel I've already said it
all before) other than this is a recurring problem with no forsee-able
end. 😕
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2 Replies
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Re: Missing samples once again.
Hi @HereticHime, Sorry to hear that samples were missing! I'll send you
a private message to assist you. Best, Mali
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1 Reply
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Re: Missing samples once again.
@MaliBT Thank you. I sent a reply to your message with the information
you requested.
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| 1 Hearts |
0 Replies
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Unsucceful authorization
I placed an order and payed with Paypal, after a couple of hours my
order status said UNSUCCESFUL AUTHORIZATION and my orders appeared as
canceled. I had reviwed my paypal account and it says Pending ...
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1 Reply
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Re: Unsucceful authorization
@GingerPfeiffer, I am going to look into this and send you a message
momentarily.
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0 Replies
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5 Replies
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Re: Missing samples
I just had the same experience. 2 orders within the last month and
neither contained the 3 samples I requested at the time of purchase. One
contained a random Clinique sample, which is nice, but still...I was
looking forward to trying the others. 😔
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3 Replies
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Re: Missing samples
Hi @lee1023, Thank you so much for sharing this feedback with us.
Substitutions can be made for samples that are unavailable at the time
of fulfillment, and I sincerely apologize for any inconvenience this may
cause. Best regards, Laurie
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2 Replies
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Re: Missing samples
To clarify - 1 shipment contained NONE and the other contained only 1.
Definitely not what I expect from Sephora.
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1 Reply
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Re: Missing samples
@lee1023, I am truly sorry to hear about your samples and I am going to
send you a message momentarily.
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0 Replies
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Re: Missing samples
Hi @bunterrunner, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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3X fragrance points revoked why????
I placed an order last week to take advantage of the 3X points promotion
on fragrances. My Insider account was credited for the 3X points. Then I
received notification that my order had been "modified...
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1
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1 Reply
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Re: 3X fragrance points revoked why????
@MissCalculated, I am going to look into this and send you a message
momentarily.
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0 Replies
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VIB MONTHLY GIFT
I’m close to VIB. I’m curious how the monthly gift works. Does it just
get mailed to me? What kind of gift is it? Best,
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3 Replies
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RE: VIB MONTHLY GIFT
I’ve never received anything like that. I’ve been rouge since the
program started.
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1 Reply
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Re: RE: VIB MONTHLY GIFT
Hi @mnda, I'm sorry to hear this! Please send me a PM with your
registered email address so I may take a look at your email subscription
settings. Thank you! Best regards, Laurie
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0 Replies
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Re: VIB MONTHLY GIFT
Hi @alyasavestheday, The VIB and Rouge monthly gifts are exclusive
offers and promotion codes received via Sephora's promotional emails. I
recommend ensuring that you are subscribed to receive our pro...
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1 Reply
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Re: Never get the samples I pick out
Hi @kirstycat, I sincerely apologize about this. We do substitute
samples when the samples you've originally selected go out of stock. I'm
sorry that your particular samples were very popular and sold...
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0 Replies
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1 day shipping
I placed an order yesterday before 11am and paid for 1 day shipping.
Everything was on track and was out for delivery this am... the latest
update says out for delivery, by laser ship, it’s 8pm and I ...
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4 Replies
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RE: Re: 1 day shipping
It went from being out for delivery in my state of MA to back to the
lasership facility in NJ...?
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1 Reply
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Re: RE: Re: 1 day shipping
Hi @jnn01, I sincerely apologize about this. I'm going to look into this
for you and send you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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RE: 1 day shipping
9:48pm and still no package or update. So disappointed, frustrated and
sad that this is happening to me again.
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Sephora deluxe perfume sampler question
I would like to redeem my sephora deluxe sampler certificate but the
fragrance I want is not in the store. The store manager told me to buy
it online return it in store and they will re ring it in the...
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Re: Sephora deluxe perfume sampler question
Hi @Amreenvirani It sounds like the Store Director was offering to make
an accommodation, which is at his/her discretion.
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Re: Sephora deluxe perfume sampler question
so can if I buy the 3oz and pay the difference that is ok as I read in
other posts that it is allowed?
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1 Reply
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Re: Sephora deluxe perfume sampler question
I recommend checking with the store to confirm, as they will be making
the accommodation.
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