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200,424 Posts
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Re: Sephora play broken item
Hi @Connie03, I'm so sorry to see this! I see that another Moderator was
able to assist you in the Play! group. If any additional assistance is
needed, please send me a private message. 🙂 Best regards, Laurie
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can someone please help me????
I need help on an order I am trying to return I received either the
wrong product or wrong reciept as the store says the product does not
match to the reciept.......
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Re: can someone please help me????
Hi @Amreenvirani, I'm sorry to hear this. I'll be sending you a PM
shortly. Best Regards, ❤️ Raquel
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play box question
so im confused. the post announcing spoilers for the may box said we
would get at least 1 of 3 items they posted. i didn't get any of them
which is disappointing. it sounds like a lot of people didn't...
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Re: play box question
Hi @xSinnocent, I sincerely apologize about this and appreciate you
bringing this to our attention. I've sent the information you've
provided to our PLAY! Team for improvements. Please feel free to se...
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Somebody is using my VIB card!!!!
So somebody has been using my VIB to redeem points! I can see what exact
items they bought. I've tried to contact customer service before but it
does not stop happening. It's at the same store I usual...
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Re: Somebody is using my VIB card!!!!
Hi @dvkl1409, I'm very sorry to hear this. I'll be sending you a PM
shortly to gather more information, so I can assist. 🙂 Best Regards, ❤️
Raquel
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Damaged May 2018 Play box item 😢.
I just received my May 2018 Play box today. The Becca powder highlighter
is all broken and a powdery dust.
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Re: Damaged May 2018 Play box item 😢.
Hi @hollyrae, oh no! I will send you a PM in a moment to help.
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Bum bum escape bundle was delivered damaged :(
I'm so upset!!!. I get home and find my SDJ Escape bundle (with the
spray, lippie and cream) was damaged 😞 The box it was delivered in was
huge with no cushion and it had clearly been tossed around ?...
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Re: Bum bum escape bundle was delivered damaged :(
Hi @alishybear, I'm so sorry for the condition of the package you
recently received! I'm going to send you a PM to help. Always, Danee
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order issue
can someone help me please keelybt was helping me but I guess she left
for the day yesterday.
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Playbox
I wish the Playbox provide other perfume samples. I dislike receiving
flower bomb and clementine California. I want better perfume to try out.
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Re: Playbox
Hi @Jaki45, Thank you so much for sharing this feedback with us
regarding your Play! box with us. I understand it is nice to receive a
variety of fragrances to try out, and I will share your feedback with
the Play! Team. 🙂 Best regards, Laurie
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Rouge update
I'm now a Rouge and would like a new card to reflect that.....I also
have not received by Welcome to Rouge email with the discount.
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Re: Rouge update
Hi @StarofMyShow, Congratulations on reaching Rouge status. 🙂 I'll send
you a private message to help shortly. Best regards, Laurie
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Sephora are liars ?
I was matched wrongly and was given a foundation that was terrible. I
went to the store to exchange and online it said it was stock. I drive
all the way there and the foundation wasn’t there! The lady...
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Re: Sephora are liars ?
Hi @sexygirl86, I'm truly sorry to hear about your experience! I'm going
to take a look at your order then send you a PM with more information.
Always, Danee
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RE: Re: Sephora are liars ?
Thanks but if I don’t receive it on that date I want a refund or I’m
calling corporate to report this. . Technically your using a delivery
“Lasership”service that you know willing steals packages and ...
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Re: RE: Re: Sephora are liars ?
Hi @sexygirl86, I'm so sorry for any inconvenience caused, and sincerely
appreciate your feedback. If you haven't already, I recommend responding
to @DaneeBT 's private message for assistance. If any ...
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What time does the new Nars launch?
App says items are being released online on 5/20.. Sitting up past
midnight here since the pre-sale sold out before I could grab them.. How
much longer do I have to wait ☹️
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Re: What time does the new Nars launch?
Hi @SokoLoco, I'm sorry for any inconvenience caused! Generally,
specific release time frames are not announced as this can vary. I
recommend signing up for email alerts on the product page(s) to be n...
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Sephora Gift Card
Hi so for my birthday around 2 years ago I got a 50$ sephora gift card .
I wasnt into makeup at the time so I pushed it aside .Now I want to use
it but when I regestered it , it said i have 0.00$ fund...
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Re: Sephora Gift Card
Hi @AbbySalva, I'll send you a private message to help in just a moment.
🙂 Best regards, Laurie
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No promised item in my play! box
Hi I just received my May Play! box.There were 5 items and bonus perfume
but there were no promised item in my box.What is promised item mean?
I'm little confused. I got e-mail that says I will get on...
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Re: No promised item in my play! box
Hi @mamisuke, I'm sorry! I'll take a look at what you should have
received in this month's Play! box, and I'll send you a private message
with more information in just a moment. Best regards, Laurie
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Adding points from a previous purchase
I purchased a cream (Dr. Dennis Gross c+ collagen deep cream) in
February and did not use membership info. Is it possible to add it to my
account to have points? (kept the receipt.)
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Re: Adding points from a previous purchase
Hi @mericozlemk, I'll send you a private message to assist you in just a
moment. Best regards, Laurie
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wrong reciept
so I got this order and when I went to return it the store said the
reciept and the product doesn't match can someone help me??
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Re: wrong reciept
Hi @Amreenvirani I'm sorry for the confusion! I will send you a message
for more information.
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Re: wrong reciept
this is the product i got and the order number i have sent to you by PM.
Hope it helps.
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I am missing the devacurl supercream from my may 2018 play box.
How can I get the supercream since it wasn't in my play box, it's listed
on my account that I was suppose to receive it?
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Re: I am missing the devacurl supercream from my may 2018 play box.
Hi @Emanon13 I'm sorry to hear that this was missing from your box. I
will look into this for you and send you a message with more
information.
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May Play Box damaged
My May play box came today but the Becca highlighter was broken in
pieces and the Sephora mud mask was completely dried up! What do I do??
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