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200,568 Posts
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package missing
ok I need my package to be here .... it says it's been delivered but
it's not! I'm beyond pissed please resend or refund .... I'm never
ordering online again this is not a first time really don't need to deal
with this
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Missing order
So I ordered online and was supposed to get my order today 2 day
shipping ....it never came today still says out for delivery .... what's
going on?
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Re: Missing order
Hi @supyo, I'm very sorry to hear this, and I see that a Beauty Advisor
was able to assist you by phone today. If any additional assistance is
needed, please send me a private message with details. Thank you! Best
regards, Laurie
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Order Cancellation
Hello,I placed an order a few minutes ago, but because I realized that
even with 2 day shipping, it will not arrive on time, it is not worth
purchasing these items. Can I cancel this a lot more quickl...
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Re: Order Cancellation
Hi @Phany0, I'll take a look, and I'll send you a private message in
just a moment. Best regards, Laurie
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Adding points after purchase
Is it possible to add points after a purchase? I still have my receipt.
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Re: Adding points after purchase
Hi @lilymai15, I'm happy to assist you with this, and I'll send you a
private message in just a moment. 🙂 Best regards, Laurie
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Perfume Samples
I have recently gotten several samples, especially perfume samples. How
do I store them? The smell is strong, and it affected everyone by the
boxes. Im saving them up for an up coming event and gifts.
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Re: Perfume Samples
Hi @shorty2015, It's completely up to you how you would like to store
your fragrance samples. 🙂 I keep all of mine in a small box with a
tight lid. Generally, our fragrance samples will arrive in a c...
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Missing Gift Satchel -
Hi there I received an order and it was missing the gift satchel I paid
for even though the sticker on the box said "Gift Satchel". I
specifically made two separate orders with paid gift satchel on ea...
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1 Reply
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Re: Missing Gift Satchel -
Hi @shar26, I am sorry to hear that you did not receive your gift pouch.
I will send you a PM for further assistance. Please note that I did
modify your message and I removed your order number for your protection
and security. Best, Zakiya
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Limited Time Gift Card Offers
How often does the gift card specials last? They’re PERFECT for gifts!!
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Re: Limited Time Gift Card Offers
Hi @shorty2015, our gift cards are always available, and you can find
more info or purchase one here: https://www.sephora.com/giftcards
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Re: RE: Re: Limited Time Gift Card Offers
Hi @shorty2015, Can you please provide more detail about the specific
gift card offer you may be seeing? I'll be happy to take a look further
to provide more information. 🙂 Best regards, Laurie
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VIB Code 10% Never Used but doesn't work?
I got the VIB Code but i lost the card, and I tried to find it online
and yet it does not work?
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RE: VIB Code 10% Never Used but doesn't work?
You have a certain date you have to use them by or else they expire 😞
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Please Ditch OnTrac!
Please, please, please ditch OnTrac, Sephora. Their service is horrible!
Over the last month I have had 3 packages delivered by them & every
single one has been left in my yard. I have submitted 2 cus...
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Re: Please Ditch OnTrac!
Hi @mrsmouse I'm so sorry to hear this and I will forward this feedback
to the appropriate department, so we can look into this further. In the
meantime, if you would like to avoid having your orders ...
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1 Reply
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Re: Please Ditch OnTrac!
I really appreciate you forwarding the info on, keelybt! Would you
happen to know if I request USPS at checkout if I will still get the
flash shipping? I really don't want to use them anymore, but I'd...
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Re: How can i add points after purchase?
Hi @noeliaPb, I will send you a PM shortly to assist you with your
points. Best, Zakiya
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No free samples with my order
Hi, I made two orders with Sephora and did not receive any free samples.
This is very disappointed considering I'm a Sephora VIB member.
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Re: No free samples with my order
@Aivyoh, I am very sorry that samples were missing from your orders! I
had to edit your post and remove your order number as we do not let our
clients post them on our public forum. I am going to send you a message
momentarily. Thank you.
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Re: No free samples with my order
@melissabtwrote:@Aivyoh, I am very sorry that samples were missing from
your orders! I had to edit your post and remove your order number as we
do not let our clients post them on our public forum. I ...
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Re: Gift Options
Hi @shorty2015 The sizes do vary depending on what you are ordering.
They are included with your order.
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Order
Hello , i recently placed an order which i used 1500 of my points to get
a trio of Bite Beauty Lipsticks and they have arrived . Every single one
was broken at the base tho. Can i return these and get...
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Re: Order
Hi @ThePhantom, I removed your order number for security purposes. I'm
so sorry to see that your lipsticks arrived damaged. I see that you have
been assisted with this. If you have any additional questions, please
send me a PM
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My order
Hello, I would like to know when will my order ship? I have the flash
two day shipping and it was ordered yesterday. Just wondering when it
will ship.
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Re: My order
Hi @GothMom07 I see your order has shipped. Please note that if the
order is submitted after 3pm PT, it will not begin processing until the
next day. If you have any additional questions about your order, please
send me a PM.
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Makeover lost a bet
Hey girls, so I lost a bet with my girlfriend and now have to go around
for a day getting my nails, makeup and eyelashes done to live a day in
the life of my girlfriend. She told me to use sephora for...
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Re: Makeover lost a bet
@Anonymous, Please click
here:https://www.sephora.com/store-locations-events/store-locations-events?tab=services
for more information about our beauty services and to book an
appointment. Thanks!
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Re: Makeover lost a bet
Thanks Melissa! So what I'm wondering is if the "custom makeover" is
what makes sense for my situation? I just have no idea how these things
normally work. Thanks! @melissabt
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Re: Makeover lost a bet
@Anonymous, I recommend contacting the store for more specific
information about the makeover options. Thank you.
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Link Phone Number to BeautyInsider account
Is there a way I can link my phone number to my account? Whenever I’m at
the store I have to give them my email address. I just find it easier to
give them my phone number.
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Re: Link Phone Number to BeautyInsider account
@rapsa, I am going to send you a message to help!
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