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198,876 Posts
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I'm missing two out of three simples I requested
I understand that simples run out. But I only got one simple. And I was
really looking forward to trying them out.
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Re: I'm missing two out of three simples I requested
Hi @tomboy83, I'm sorry to hear this! This message has been moved to the
Customer Support group, and I will send you a private message shortly to
assist. Best regards, Laurie
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Returning a Gift
Hi community! I was recently given makeup for my birthday but some
things I received were duplicates and I don’t think I need them.
Unfortunately I don’t know where my friends bought their items, and ...
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Re: Returning a Gift
Hi @makeuplover2337, I recommend contacting your local Sephora store
directly for more information regarding their policies. 🙂 Best regards,
Laurie
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Re: Returning a Gift
@makeuplover2337 I believe Sephora employees will ask for your state ID
or driver’s license when you try to make a return without receipt. There
is also a $ limit per year to returns without receipts!
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Beauty offer
I was in contact with an agent on here named Mali and she has yet to
respond. She said she could process my request in response to a previous
promise from a supervisor to allow me to choose 3 beauty o...
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Re: Beauty offer
Hi @Anonymous, Mali is currently out of the office. I will send you a PM
for further assistance. Best, Zakiya
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Beauty offer
I have been at this all day!!! Someone needs to send me my 3 beauty
offers that I was told I could have because of a previous promise from a
supervisor.
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Re: Beauty offer
Hi @Anonymous, Can you please send me a private message with detailed
information, so I can look into this for you? Thank you. 🙂 Best
Regards, ❤️ Raquel
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Re: tomorrow is my birthday but i didn’t get my free gift?
Hi @kerianne1221, sorry for the confusion! You should be able to pick up
your birthday gift in your local store, or add it to an online order
within the next couple weeks. If you need assistance addin...
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delete review
Hi, I had recently reviewed the Ole Henriksen C-Rush gel creme and need
to edit my review. As I realize there is no "edit" feature, can you
please delete my review? Thank you!
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Re: delete review
Hi @madisonnoelle, I've removed your review now! You should see it come
down from the site within 24 hours or so, then should be able to re-post
it.
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Points not showing up online
I regularly shop at Sephora and none of my points ever add up on my
online account. My card and my account are connected. They say at the
store I have 300+ points but when I look online it only says 1...
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Re: Points not showing up online
Hi @Anonymous, I will send you a private message so I can help with
this. Thanks! Best Wishes, Janean
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Re: Points not showing up online
could u send me the reset password link again please. i was out of the
country and didnt have my laptop with me.
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No samples yet again and damaged products
I'm getting kinda tired of not receiving any samples in my boxes (this
has been an ongoing problem). The reason I contacted the Rouge line
today was that I ordered some products from The Ordinary and ...
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Re: No samples yet again and damaged products
Hi @niki172, I sincerely apologize about this! I'm going to look into
this for you and send you a private message shortly. 🙂 Best Regards, ❤️
Raquel
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No samples with order
After having to speak with customer service because I was not given an
option to include my birthday gift in my order as I have in past years,
my birthday gift was shipped separately, but neither of t...
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Re: No samples with order
Hi @DIYlover11, I'm sorry to hear you're missing samples in your orders!
I'll be sending you a private message shortly to assist. 🙂 Best
Regards, ❤️ Raquel
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Wrong shipping
Hey i just placed an order its currently 1:11am est and I paid with
apple pay seems like the address changed to an old one, so now I cant
communicate with customer service And i dont know what to do!!...
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Re: Wrong shipping
Hi @lgomez0918, I'm sorry to hear your recent order is being shipped to
the incorrect address! In reviewing your account, it appears that one of
our representatives recently submitted a request to see...
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Redeeming points after purchase
I had bought the Too Faced Just Peachy mattes palette a while ago, but
at that time of purchase I did not have Beauty Insider. Is it still
possible to redeem the points? I do have the receipt as well as the box
the palette came in.
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Re: Redeeming points after purchase
Hi @rachelyao0829, Yes and I can help you with this! I'll send you a PM
in just a moment. Always, Danee
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Color IQ? I wear medium honey in tarte amazonian clay 12 hr foundation
If i wear Tarte Amazonian Clay 12 hour fondation in Medium Honey, what's
my Color IQ?
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Re: Color IQ? I wear medium honey in tarte amazonian clay 12 hr foundation
Hi @PRMom! If you currently wear the shade Medium Tan Honey in the tarte
12 hour foundation, your color IQ number is 2Y08 🙂 Always, Danee
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Rank status change???
This might be a dumb question but I got a notification that my status
changed to Rookie 2, and than right after it says I ranked up to Rookie
1. So I am unsure of why i went up in status and than went...
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Re: Rank status change???
Hi @Anastasiya13, I'm sorry to hear your status was changed! It appears
that this was an error and I apologize that this happened. Also for any
technological issues on BIC, I recommend reporting the i...
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Change my birthday on Sephora
Hi I really need my birthdate changed because when I first signed up I
put a random date. My actual birthdate is May 9th, 1997
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Re: Change my birthday on Sephora
Hi @Anonymous, I've updated your birthday for you, and you may need to
log out and log back in to see this update. Also, please find details
about how to redeem your birthday gift online or in-store a...
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Re: Change my birthday on Sephora
@Anonymous you should post this in the customer support group so a mod
can see and assist you.
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Help! Missing item from my shipment!
I ordered 5 items and only 4 arrived in my shipment, however, the
invoice says 5 were shipped but I'm missing an amorepacific serum. I'm
frustrated and disappointed! Can someone please correct this?! ...
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Re: Help! Missing item from my shipment!
Hi @JennaMaggie, I'm sorry to hear your AmorePacific item was missing
from your package! I'll send you a PM in just a moment to assist you
further. Always, Danee
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Received incorrect order
I'm so disappointed that neither of the items I ordered online were
shipped to me. On 4/20/18 I purchased Bobbi Brown Eye Opening Mascara
and Laura Mercier Translucent power. Instead I received a Kieh...
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