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200,530 Posts
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Insider card and email
I usually use my insider card when purchasing in-store, but forgot the
email linked with it online. Is there a way I can find it?
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Re: Insider card and email
Hi @Anonymous, I'll take a look at your account, and I'll send you a
private message to help shortly. 🙂 Best regards, Laurie
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Kopari Melt Spilled
Hi, I ordered the Kopari Melt as part of the Weekly Wow promotion (I
already have a smaller version of the Melt and love it!), but
unfortunately when I went to open the box, it had leaked and saturate...
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Re: Kopari Melt Spilled
Hi @Kaitie123, I'm sorry to hear this! I'll send you a private message
to help in a moment. Best regards, Laurie
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Received damaged palette in online order
Hi ! I ordered many products on june 17 th for my daugther’s birthday
The « I Am Divine Palette « by Kat Von D that i receive today 06-19 is
broken and my free samples were nowhere to be seen ! I am f...
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Re: Received damaged palette in online order
Hi @erza01, I'm sorry to see this! I'll send you a private message in a
moment to help. Best regards, Laurie
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Broken pallet
Hello, I just received an online order and one of my items came
completely shattered.
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1 Reply
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Re: Broken pallet
Hi @Larkh, I'm sorry to see this! I'll send you a private message to
help shortly. Best regards, Laurie
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Re: why won't Sephora accept my credit card anymore?
Hi @moonlibraa, I'm sorry to hear your orders have been cancelled! I'm
going to look into this then send you a PM. Always, Danee
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Re: why won't Sephora accept my credit card anymore?
Thank you! I just used my PayPal account for the order that kept getting
cancelled because an item I wanted is only available online. However
PayPal is not my preferred method of payment and I will no...
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Re: why won't Sephora accept my credit card anymore?
Hi @moonlibraa, I recommend responding to Danee's private message for
additional assistance as needed. 🙂 To respond to Danee's message,
please navigate to your profile and click "Messages." Best regards,
Laurie
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Beauty insider email
So I got my Beauty Insider account in store and I guess the person put
in my email wrong. But recently when I used my card the cashier said
she'll email my receipt to me and I never got the receipt. I...
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Re: Beauty insider email
Hi @Anonymous, I will send you a private message so that I can help with
this. Thanks! Best Wishes, Janean
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1 Reply
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Re: Is cashier able to notate on my account that I returned the samples with my return item?
Hi @KKaboom, You should not have any issues as long as you have your
receipt. Cast Members in the stores are unable to notate accounts as
well. Additionally, you do not have to return any samples that...
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Missing Points
I signed up and my points from my first purchase do not show, but the
points from my second purchase made a few weeks later do show.
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1 Reply
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Re: Missing Points
Hi @MissKaylee86, I am sorry about that! I will send you a private
message so that I can look into this for you. Thanks! Best Wishes,
Janean
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Did not receive free samples on 3+ online orders
After being promised that the warehouse situation (whatever it may be)
was fixed, and that the free samples will be given on future shipments,
imagine my pleasant surprise when I didn't receive any of...
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Re: Did not receive free samples on 3+ online orders
Hi there. So sorry about this! I will send you a private message. xo,
jamila
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Re: Did not receive free samples on 3+ online orders
Just review my order and I noticed it wont contain the samples I
ordered. The whole point of buting online is to get them and not having
to deal with people at the store giving you the wierd look if y...
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1 Reply
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Re: Did not receive free samples on 3+ online orders
Hi @Kanti, I'm sorry if your samples were missing from your recent
order, and your feedback is sincerely appreciated. Please send me a
private message with your order number for assistance. Thank you! Best
regards, Laurie
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Shipping and Delivery Issue
Hi team, My package is showing as "held" by the delivery company. I sent
the package to my place of business, and updated the address further on
Friday to include the name of the company and the floor...
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1 Reply
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Re: Shipping and Delivery Issue
Hi @CherryLemonade, I'll be sending you a private message momentarily to
assist. 🙂 Best Regards, ❤️ Raquel
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Add points to account with receipt?
Hi,I recently made a big purchase at Sephora but didn't have my card.
How can I add the points to my sephora account?? (I have my
receipt)Thank you in advance.
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Re: Add points to account with receipt?
Hi @Anonymous! It looks like Stephanie recently sent you a PM to assist
you with this! Please check your inbox when you get a chance. Thanks!
Always,Danee
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Re: Add points to account with receipt?
@Anonymousyou may want to move your post to the customer service group
for a faster response from a MOD. They’ll be able to help out with the
points for sure 😊
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Expired Product Sent for Online Order
Hi! I ordered the Vita Liberata Dry Oil, Item 1796234, on April 16,
2018. Now that it is finally sunny, I went to use it, only to discover
that it expired in April 2018. Why is Sephora sending already expired
product for its online fulfillment?
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1 Reply
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Re: Expired Product Sent for Online Order
Hi @zaraha, I'm sorry to hear about the oil you received! I'm going to
send you a PM to assist you further. Always, Danee
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No Samples w/ Online Order?
I made a purchase online about a week ago and selected the 3 free
samples I wanted included in my purchase. I just received my package and
open it to find only the products I purchased inside and not ...
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1 Reply
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Re: No Samples w/ Online Order?
Hi @Shmoney, sorry about that! I will send you a PM now for more info.
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missing item from order
I am missing the bobbi brown art stick from my most recent order. please
respond.
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1 Reply
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Re: missing item from order
Hi @Amreenvirani, sorry to hear that! I will send you a PM to help in
just a moment.
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Gift card balance $0
I had two gift cards I had just received for my birthday - one for $100
and another for $25. I tried to place an order online and I entered both
of the gift cards & they worked showing the -$125 deduc...
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1 Reply
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Re: Gift card balance $0
Hi @danaautumb, I'm happy to look into this for you and will PM you
shortly for more info.
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1 Reply
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Re: June play box
Hi @4Tucson, no worries, your box should be arriving sometime this week,
or early next week! If you don't receive it by next Monday, please feel
free to contact Customer Service.
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Adding points after purchase
Hello, My sister bought me stuff from Sephora and forgot to put my email
for the points. How can I put the points to my account? Thanks
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Re: Adding points after purchase
Hi @rawan1992, I'll send you a private message to help in a moment. 🙂
Best regards, Laurie
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Return a product after a year
I bought the naked heat palette online about a year ago. I have only
used it once or twice and i was wondering if i am still able to return
it?
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