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200,408 Posts
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Re: Missing samples
Hi @ilovesephora91, I'm sorry to hear your samples were missing from
your package! I'm going to send you a PM to assist you. Always, Danee
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Re: Change my birthday on Sephora
Hi @Anonymous! I've updated your birthday to July 18th for you 🙂
Always, Danee
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Flash shipping is taking 4-5 days?
The past 3 orders I’ve made have taken 4-5 days. My current order is
shipping ground according to UPS but at the bottom of my order it states
flash. To my knowledge, there were no shipping restriction...
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Re: Flash shipping is taking 4-5 days?
Hi @MackyDeanna, I'm going to look into this for you and will send a
private message to help in just a moment. All my best, Megan
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Can someone help me delete my account?
I would like to delete this account since I'm using another main one.
Can someone send me help?
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Re: Can someone help me delete my account?
Hi @Anonymous, I will send you a private message to help! All my best,
Megan
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Missing and Incorrect Samples
Good evening. I received my first orders from Sephora today (yay!)
however, my order, didn't include any of the 3 samples I had selected at
check out. I was sent a perfume I didn't order and an empty ...
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Re: Missing and Incorrect Samples
Hi @Batgirl01, I'm sorry to hear about your ordering experience! I'm
going to send you a PM now to assist you. Always, Danee
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Missing Sample
Hi I'm missing one of my samples from this order. Sephora order
#-----------. It was the shampoo and conditioner sample.
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Re: Missing Sample
Hi @polishgal24, I removed your order number for security purposes, as
we do not recommend sharing this information publicly. I'll take a look
now, and I'll send you a private message to assist shortly. 🙂 Best
regards, Laurie
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Add points to account with receipt?
I recently made my first purchase in store, and I don't have a card
connected to my account, so is there a way to add the points that I
received to my account?
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Re: Add points to account with receipt?
Hi @daijapopert, I'll send you a private message to assist you now. 🙂
In the future, you may simply provide your Beauty Insider account
information (this can typically be your email address or phone ...
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RE: Add points to account with receipt?
Yes, if you call the 1800 number on the receipt tell them you want to
add your points to your account from an in store purchase and give them
the receipt number below the barcode on your receipt 🙂
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I never receive my samples!
Whenever I try to get my 3 free samples, I never get them or I get the
wrong ones! This is the third time it’s happening and it’s super
annoying.
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Re: I never receive my samples!
I understand if they run out of the samples I selected, but it would be
great if they could at least get it in the same ballpark. "Hey we ran
out of the shampoo and hair gel samples you wanted so we j...
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Re: I never receive my samples!
Hi @KidCosmic, I'm sorry for any inconvenience caused regarding sample
substitutions, and I will share your suggestion with the appropriate
team for consideration in the future. Thank you! Best regards, Laurie
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Re: I never receive my samples!
Hi @MahakMo, @LatinaaBernal is correct. Sometimes our warehouses will
run out of the samples that you originally selected and they will
provide substitutions. If you are missing all three of your samp...
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RE: I never receive my samples!
If they don’t send the right ones it is because they substitute them if
they are out.
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Order in progress with next day shipping, but product now listed as out of stock!
I placed an online order on June 14th for the Dyson Super Sonic Special
Edition hair dryer and travel case, requesting next-day shipping with a
stated estimated arrival today Friday, June 15th. My ord...
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Re: Order in progress with next day shipping, but product now listed as out of stock!
Hi @Anonymous, I'll take a look at your order, and I'll send you a
private message shortly with more information. Thank you! Best regards,
Laurie
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Return after 90 days?
I got a Sephora Pro palette a couple of months ago and have not even
touched it and i know i will not use it. I don’t have the receipt but i
was wondering if i still can get store credit? I am pretty sure it’s
been more than 90 days/3 months
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Re: Return after 90 days?
Hi @MaJo1986, We are unable to offer returns or store credits for
products purchased outside of our 90-day return time frame, and I'm very
sorry for any inconvenience this may cause! Best regards, Laurie
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Wrong address/HELP!
Help! I just placed an order and see that it’s being sent to the wrong
address. I no longer live at that address. The order status is In
Progress, so it hasn’t been shipped yet. Is there any way I can...
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Re: Wrong address/HELP!
Hi @ashybashh, I'm sorry to hear this! Regretfully, we are unable to
modify orders once they are placed. If you would like for me to submit a
cancellation request to our warehouse for your order, plea...
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WRONG ADDRESS
Hi, I just placed an order less than half an hour ago with my old
address. Sephora call center closed now. How likely will I get it
updated if I could call them as soon as they open?I know I was kinda
stupid for not checking the address. Thanks!
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Re: WRONG ADDRESS
Hi @Katie52402, I'm sorry to hear this! If you still need assistance,
please send me a private message with your order number. Best regards,
Laurie
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Birthday
I was under the impression you got a gift from Sephora for your birthday
but I haven’t received anything, was I given wrong info ?
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Re: Birthday
Hi @Anonymous, Details are available at the bottom of this page. >
https://www.sephora.com/birthday-gift 🙂 Beauty Insider members are
eligible to redeem one birthday gift per year. No purchase is nec...
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Birthday
you can pick it up at any store at the checkout counter with any
purchase or have it mailed to you from, with an online order. there are
2 or 3 to pick from each year. it lasts for 6 to 8 weeks around your
bday month
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hi sephora staff... on retail me not there is a discounted egift card of 250usd for 230. i want to buy this for my flash and play sub
q. 1 does it actually work on your site. it saves me 18$ do you accept
egift cards from retail me not? 2. can I get a student discount with my
.edu email ? 3. can you guys sample marvis and coco floss...
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Re: hi sephora staff... on retail me not there is a discounted egift card of 250usd for 230. i want to buy this for my flash and play sub
Hi @KomediAnne, 1. Please find our Gift Card and eGift Card information
here. > https://www.sephora.com/faqs-gift-cards Sephora accepts eGift
Cards for purchases online and in-store, and unfortunately...
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No pay button for International Checkout
Hello. I seem to be getting stuck at the International checkout point.
It says " 4. Review and place order" but there is no button or option
for me to proceed! I'm trying to ship to the UK. Everything...
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Re: No pay button for International Checkout
Hi @Anonymous, The ship international feature is only available on a
desktop or laptop. Please log out of all of your devices to refresh.
Also, close all browsers on your laptop or desktop then restar...
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Re: No pay button for International Checkout
Hello. I'll try see if that works. Coz I was on a laptop and it did not
work...
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Re: No pay button for International Checkout
Hi - did this work? The same thing is happening to me and I can't work
out why!
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Re: No pay button for International Checkout
Okay so this has been happening to me for months every time I try to
order something. The only work around I have found is as follows:1.
Empty your basket2. Go back to the home page3. Switch to the Ca...
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Re: No pay button for International Checkout
thank you. I have been having different issues at check out for at least
a year, this is the latest problem I had and I will give this a try.You
would think they would have fixed it by now.
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