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198,911 Posts
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Re: MistMe code
Hi @Starryeyeddream Sorry! We are out of that offer. You can view our
current promotions here> https://www.sephora.com/beauty-offers
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account blocked
Hello I am using an other customer account but it has been blocked. Can
you help me ? I orded few things some days ago and I would like to check
the status of my order. Thanks for helping.
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Re: account blocked
Hi @Anonymous I have removed your email address for your security. I
will send you a private message to help.
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Linking Phone # and Account
I would like to link my phone number to my account, as I have made a
recent purchase and gave my number instead of my email, and it is not
showing up in my purchase history on this account. Please let me know
how I can fix this!
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order In progress almost 3 days?
I went out and purchased a Sephora gift card to shop online with, and
placed my order... usually the next night my order is shipped. But it
says In progress?! I feel like there's a lot of issues order...
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Re: order In progress almost 3 days?
Hi @Anonymous It can take 1-2 business days to process and ship your
order. I see that your order has now shipped. If you need additional
assistance, please send me a PM.
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Re: Lost gift card but have receipt
Hi @sarahfizzle I will send you a message to help with this.
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Wrong address
Hello! I just placed an order and realized I put the wrong address. It
hasn’t shipped yet—can I update my address?? It’s for my bridal gifts
and I need them soon! Please any help is much appreciated! KelBell
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Re: Wrong address
Hi @KelBell1989 I see that you have now been assisted by phone. If you
need additional assistance, please send me a PM.
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Re: Wrong address
@KelBell1989 I would highly suggest you call the customer service line
to help you out with this. I know they only have a small time frame to
make adjustments so I would call ASAP. Good luck!
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Frustrated.
I try to review things on a regular basis and they rarely go through.
usually by my 3rd attempt I get lucky... but after trying to review kat
von d's new eyeshadow palette 3 different times today.. I ...
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Re: Frustrated.
Hi @xSinnocent, I'm sorry to hear this! When I clicked your profile, I
was able to see the review that you posted for the Kat Von D 10th
Anniversary Eyeshadow Palette. Please let us know if this error...
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yeah... apparently now 4th time's the charm.. lol. at lea...
yeah... apparently now 4th time's the charm.. lol. at least i don't seem
to have trouble with other types of posts. i have only tried it from the
app... i'll have to try the mobile website next time.
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Horrendous Store Credit Experience
Went into Sephora and wanted to exchange foundation I JUST bought a
week/two weeks ago. Didn't have what I needed in store and was sold out
online so I just asked for a refund and I'll check online in...
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Re: Horrendous Store Credit Experience
Similar experience. Made a return that showed on my Beauty Advisor and
was given this ridiculous store credit that cannot be used online, nor
was I made aware of that fact until I called tonight. Unfo...
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Re: Horrendous Store Credit Experience
Hi @GemAsh, I'm so sorry to hear about this. Were our Beauty Advisors
able to assist you over the telephone? If not, please send me a private
message and I'll be happy to look into it for you. - Laurie
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Re: Horrendous Store Credit Experience
I finally spoke to a customer service representative from corporate and
she informed me she could do nothing for me and I should call the store
directly. I called the store and spoke with a manager. I...
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Re: does any one know whats on may bag box
Hi @kalani11, Please stay tuned for your box to ship and for the
unboxing videos for May! Thank you! 🙂 Cheers, Mali
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Beauty insider points - Online
Hello! I understand that we can now redeem online our 50 beauty insider
points that we earned with our play boxes. How does one do that? I don’t
see where there is a place to enter that number when I making an online
purchase. Thank you!
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Re: Beauty insider points - Online
Hi @ColumbiaWinter, We apologize for the confusion. Only the MAY PLAY
Pass is available to be redeemed online. Once you receive your May box,
you will receive instructions on how to redeem it online. Stay Gorgeous,
Penelope
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Never received any samples
I just received my package today but was disappointed to see that I
didn't get any of the samples I chose or any samples at all. When I
first ordered, the three I chose were definitely in my cart but ...
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Re: Never received any samples
Hi @ay8ud, I'm so sorry to hear this. I will send you a private message
to provide further assistance. Stay Gorgeous, Penelope
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Website Malfunctions!
Hey Sephora! What’s up with your website always giving error messages or
links not working? I’d love to place some orders...but I’ve had to go to
ulta----- instead... Anyone else having consistent problems with the
webpage?
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Re: Website Malfunctions!
Hi @Jay095, I'm sorry to hear this! Please clear your cookies and cache,
and try switching to another Internet browser or device as this can
typically help with any site issues. For assistance with pl...
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Re: Website Malfunctions!
Hi @Jay095 there have been some difficulties with posting on the
community portion of the website* but I have not heard anything about
difficulties placing orders..... I recommend posting in the "Cust...
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returning
i bought a foundation online during the vib sale and it wasn’t my shade
and i want to return it but they don’t sell that product instore, will i
still be able to return it? i don’t want to return it through mail.
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Re: returning
Hi @sxmto, I see that another moderator was able to respond via another
thread. Please let us know if any additional assistance is needed. 🙂
Best regards, Laurie
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Re: returning
Yes, you can still return it in store. I had the same thing happen with
me with another product that they don't sell instore. I just came with
my receipt and they took it back with no problems.
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RE: Re: returning
thank you so much!! i’ll try this and hopefully they don’t look at me
like i’m stupid
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Re: returning
@sxmto Have you tried calling the customer service number to ask? You
can also post your concern in the Customer Support thread for a concrete
answer from a moderator. Best of luck!
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I'm missing two out of three simples I requested
I understand that simples run out. But I only got one simple. And I was
really looking forward to trying them out.
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Re: I'm missing two out of three simples I requested
Hi @tomboy83, I'm sorry to hear this! This message has been moved to the
Customer Support group, and I will send you a private message shortly to
assist. Best regards, Laurie
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Returning a Gift
Hi community! I was recently given makeup for my birthday but some
things I received were duplicates and I don’t think I need them.
Unfortunately I don’t know where my friends bought their items, and ...
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Re: Returning a Gift
Hi @makeuplover2337, I recommend contacting your local Sephora store
directly for more information regarding their policies. 🙂 Best regards,
Laurie
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Re: Returning a Gift
@makeuplover2337 I believe Sephora employees will ask for your state ID
or driver’s license when you try to make a return without receipt. There
is also a $ limit per year to returns without receipts!
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