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200,612 Posts
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Lasership sucks, shame on Sephora
I placed an order on 6-13. Per Lasership's tracking, the package had
been "out for delivery" since 6-19. Counting today, it has been "out for
delivery" for 6 days. I've been patient but now I'm anxiou...
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Re: Lasership sucks, shame on Sephora
Hi @UBeautifulMinxU, I'm very sorry to hear this and appreciate you
bringing this to our attention. I've sent the information you've
provided to our Shipping Department for improvements. I'll be sendi...
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Re: Hi i have a card and i want to add it to my account or scan it its also under my email and name What should i do
Hi @Anonymous, I'll be sending you a private message shortly to assist!
🙂 Best Regards, ❤️ Raquel
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Lancôme Teint Idole Shades Missing
I’ve been trying everywhere trying to understand why you removed the
Lancôme Teint Idole 540 from all the stores within 15 miles? I bought
this foundation in my local Sephoras regularly and now the it...
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Re: Lancôme Teint Idole Shades Missing
Hi @Miks33, I sincerely apologize about this and appreciate you taking
the time to provide us this feedback. I recommend contacting your local
store directly for availability. Thank you! Best Regards, ❤️ Raquel
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Promotion
I love Sephora products I would love to promote the brand how would I go
about doing that? Sincerely,Brittnee
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Re: Promotion
Hi @Brittnee2001, Thank you for your interest in Sephora, however, at
this time, Sephora does not do brand promoting at this time. We welcome
your product feedback and invite you to submit product rev...
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Color iq
I typically check my color iq matches every few months to check new
foundations. I have been matched to 2y07. I checked today and most of
the foundations are different. My previous foundation matches ...
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Re: Color iq
@Anonymous, Thank you for your feedback about Color IQ! I checked the
shades and they look correct however, you can also adjust the shade
range to view lighter or darker shades. If you need assistance...
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Re: Color iq
I don't think they are correct. I checked two months ago and have that
list and now they are all different. For example I was matched to fenty
260 in the past, now fenty doesn't even show up. Also whe...
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Disappointing with Rewards
Good morning,I am a VIB member and purchase almost all my beauty
supplies with Sephora. I qualify at times for higher point rewards but
everytime, I actually mean every time, what I want is sold out. ...
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Re: Disappointing with Rewards
@DrDrea1965, Thank you for taking the time to leave all of your feedback
about our Rewards. I will be sure to share this with the appropriate
department. Thank you.
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What happened to my emails?
The only emails I have gotten in roughly 3 months have been about my
play box. I used to get emails like once every couple days and now I get
nothing. Im missing out on the few Rouge perks, as I have ...
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Re: What happened to my emails?
Hi @Banannalise, I'm so sorry to hear this! I will send you a private
message in just a moment after I look into your email subscription
settings for you. All my best, Megan
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Didn’t receive June play box
The app says I have my June box but I didn’t receive any... this is my
#10 box I believe, this is the first time happening 😿
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Re: Didn’t receive June play box
Hi @YuliyaJu, All PLAY! boxes typically begin to arrive around the 20th
of each month and you should be receiving your box soon. If you need
further assistance,please send me a PM with your order numb...
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Survey?
I received this email today. Is this for real? Was it sent by Sephora?
Should I fill it out?
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Re: Survey?
Hi @franckie99! If the email was sent from opinions@beauty.sephora.com,
it was sent from us and you are welcome to fill it out! 🙂 Always, Danee
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Re: Birthday gift
Hi @ying21, I moved your post to Customer Support, just FYI. 😉 You are
welcome to pick up your Birthday Gift in store from a Cast Member
anytime in your birthday month and with no purchase necessary. -Mali
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Re: How do I change my birthday to June 14 ? It has a wrong birthday on my account and I don’t know how to change it
Hi @kaleigh0615, I updated this for you just now. 🙂 -Mali
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Beauty Classes Info
I signed up with two friends for a beauty class, but i wanted to know if
its a group event or if you each get a consultant. For My birthday this
year i had a makeover there and it was just one on one. Anyone know if
we get to be together?
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Re: Beauty Classes Info
@Anonymous, Thank you for signing up! I recommend contacting the store
directly for more information and specifics about the event.
https://www.sephora.com/store-locations-events. Thank you.
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JC Penny
I'm curious to know what everyone thinks about Sephora in JCP. I live
about an hour from a free standing Sephora so I'll go to JCP on
occasion, especially when I need something quick and can't wait fo...
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Re: JC Penny
Hi @AnnieBalegan, I'm sorry to hear about your experiences at your local
Sephora inside JCPenney store and for the service you've received! I'm
going to send you a PM to assist in filing a formal store complaint.
Always, Danee
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I am so upset again..
I do not live anywhere near a Sephora store. I order online, and for TWO
YEARS I've spent THOUSANDS online. I am not receiving my 3 samples,
promotions, or items I redeem with points!!! I started shop...
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Re: I am so upset again..
Hi @Justjamey, I am sorry to hear that you have not received your
samples. I will send you a PM for further assistance. Best, Zakiya
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Cancelled order
My order is cancelled because of unsuccessful authorization. I received
an email from Sephora. It says you are not able to confirm my payment
information. I paid with gift card. Is there something wrong with the
gift card?
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Re: Cancelled order
Hi @Anonymous, I am so sorry to hear that you were not able to place
your order. For further assistance with your order, please contact
Customer Service at 1-877-SEPHORA. Please not that I did remove ...
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Damaged Bite Beauty rewards received
Hello, I received my 1500 point Bite beauty Reward perk this week, and
all 3 of the lipstick bullets are damaged. I am afraid that if I even
try to apply these to my lips that the bullets will break o...
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Re: Damaged Bite Beauty rewards received
Hi @niki172, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: Damaged Bite Beauty rewards received
Thank you so much @PenelopeBT for your assistance with this <3.
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Re: Damaged Bite Beauty rewards received
Omg @niki172 this is such a disappointment. I know you were looking
forward to, and excited for, this reward. I hope Sephora makes it right
for you. ❤️❤️❤️
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Re: Damaged Bite Beauty rewards received
Thank you @shimmerbait. CS here on the boards in my experience has
always been awesome.
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refunds and samples
hello i live in the UAE, I have bee ntld that free samples are not
allowed here and returns are also not allowed on ANY used items. Can I
ask why?
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Re: refunds and samples
Hi @Anonymous, If this is regarding purchases made at Sephora UAE, you
would need to contact them directly for further clarification. If your
purchases have been made on Sephora.com or a Sephora store...
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Sephora rewards
Hi, im posting this to share my frustration with Sephora rewards, I have
been waiting A MONTH for that Ouai beach bag and bathing suit reward and
I was sitting on the app since 11:50 ET and everything...
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