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200,338 Posts
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Re: You couldn't have said it better. I've been shopping at S...
Hi @MakeupLover024, thank you so much for this feedback, and I'm sorry
to hear about the experiences you've had! I will be sure to pass this
information along to the appropriate contacts for review.
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| 3 Hearts |
1 Reply
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Re: Sephora Return Policy PROBLEM?!? - ROUGE DOESNT MATTER
Hi @Magdusia2, I apologize for the delayed response, I just found your
post! I'm very sorry to hear this and understand how this is
frustrating. Also, I apologize for the inconvenience caused. I'll be...
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I'd like to delete/edit a review
I posted a review on the Marc Jacobs Enamored lip gloss for Sweet
Escape. I would like to have that review deleted so that I can post an
updated review please. Thank you.
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1 Reply
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Re: I'd like to delete/edit a review
Hi @Jeli121, I've requested that this review be removed for you so that
you can post your new review 🙂 Bisous, Sian
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Change order address
I tried modifying my order as soon as I placed it since it has an
incorrect address and the moment I realized that there was no person to
answer the hotline or an online option I sent a message to cus...
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1
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1 Reply
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Re: Change order address
Hi @arthurgueiros, Sorry about this experience! I can see that you were
able to speak with one of our Beauty Advisors and your order has been
successfully cancelled. If you'd like assistance replacing...
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Package never delivered
I made an order on June 26th and according to the website my order was
'delivered' on July 2nd. I never received a package or got any notes of
me missing the package. At this point I am looking towards filing for a
refund. How do I do that?
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1 Reply
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Re: Package never delivered
Hi @Vidaluz, I'm sorry to hear about this! I'm going to take a look and
will send you a PM shortly. Bisous, Sian
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Old Biossance & Herbivore in Clean Sephora bundle :(
hello, I received my Clean by Sephora Favorites today and while most of
everything is excellent, there is something wrong with the Biossance
Probiotic Moisturizer. It's gelatinized and clumpy and clea...
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1 Reply
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Re: Old Biossance & Herbivore in Clean Sephora bundle :(
Hi @alishybear, Sorry to hear about this! I'm going to send you a PM
shortly to assist. Bisous, Sian
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0 Replies
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Why am I unable to edit my review?
I posted by mistake a review on the Laura Mercier Oil Free Tinted
Moisturizer without actually finishing my review. I would like to edit
it but see that is not an option. Can someone in Support please...
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1
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1 Reply
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Re: Why am I unable to edit my review?
Hi @trashygurl, Sorry about this experience! We are not currently able
to to edit a review. I have requested that this review be removed so
that you may resubmit it. Bisous, Sian
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Unsuccessful Authorization
I placed my order on Jul 5th and now the status of my order says
"pending" and "Unsuccessful Authorization". I searched on online and
someone said it might have got something to with my billing addres...
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Re: Unsuccessful Authorization
Hi @Anonymous, I'll look into this then send you a PM! Always,Danee
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2 Replies
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Hi I have same problem. ....I really need you help..... C...
Hi I have same problem. ....I really need you help..... Can you help me?
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1 Reply
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Re: Hi I have same problem. ....I really need you help..... C...
Hi @Anonymous, I've responded to your other post and will be sending you
a PM shortly. Bisous, Sian
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My Order is canceled
I purched pruduct on 07,07 and I recived that I can get my order on 07,
10, but today they just canceled my order with no reason. Im really
disappointed. WTH? Is there anybody can give me a advice? Please help
me.
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1 Reply
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Re: My Order is canceled
Hi @Anonymous, I'm sorry to hear about this! Taking a look and will send
you a PM shortly. Bisous, Sian
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Why was my order cancelled?
Hi,I sent an email earlier today to customer service but got a automated
response.I placed an order last week but it now says that my order has
been canceled.I have checked my bank account and i have ...
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1 Reply
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Re: Why was my order cancelled?
Hi @thereze, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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How to change my birthday?
Hi, I noticed my birthday is set for some random date in 1800.but my
birthday is literally next week on July 17.is there any way for me to
change this?
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1 Reply
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Re: How to change my birthday?
Hi @Fyreflyy, I can update your birth date for you. I will send you a PM
shortly. Best, Zakiya
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Color IQ Recommendations Different
Has anyone else’s color IQ shades changed? I’m a 3Y07 and that’s stayed
the same but now I’m getting different shade recommendations for the
same foundations.
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Unsuccessful Authorization
Like several others in here, I placed an order yesterday that is now
listed with a status of Unsuccessful Authorization with all items
cancelled. The pending auth went through just fine with the credi...
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I keep getting stiffed on samples plus my default credit card gets charged even if I specify another card!
Very disappointed lately as I keep missing out on the promised Rouge
perks - note the photo of the order and what was received! Also for some
reason, the last two orders charged my default card when I specified
that I was using another card.
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1 Reply
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Re: I keep getting stiffed on samples plus my default credit card gets charged even if I specify another card!
Hi @Anonymous, sorry to hear this! I will send you a PM shortly to help.
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Didn't received any samples!
I placed two orders one on April 23 and another one on May 1st, on the
April purchase I received the wrong samples (this is the second time
this happens) my May order just arrived and there's no sampl...
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Re: RE: Didn't received any samples!
Hi @Catherineeeeann, Oh no! I'm so sorry to hear this. I'll be sending
you a private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Didn't received any samples!
@skullgirl10, I am very sorry to hear about your samples! I am going to
send you a message momentarily.
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VIB
I am 7 dollars away from becoming VIB status. If I become one, do I stay
VIB always or does my status reset next year? Thanks!
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Re: VIB
Hi @Nourofmylife, VIB status is good for the calendar year in which the
Beauty Insider member qualifies and the following full calendar year;
after that, annual requalification is required. This means...
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RE: Re: VIB
@SpaceLlama so I’m assuming you work on being rouge status every year?
You didn’t have that roll over from the previous year? Thanks for
replying to me.
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Re: RE: Re: VIB
Yes, that is correct. I became rouge sometime last year and so I'm rouge
until the end of 2018. Rouge expires every year at the same time as VIB.
@Nourofmylife
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1 Reply
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Customer service at Sephora
I have been walking around aimlessly in Sephora at Vaughan Mills Toronto
for 20-25 minutes. I have approached 3 employees to ask for some help to
which each of them responded I’m busy. I spend FAR too...
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1 Reply
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Re: Customer service at Sephora
Hi @jessdforbes, I'm sorry to hear about your store experience, and
thank you for sharing this feedback with us. I will send you a private
message to assist shortly. Best regards, Laurie
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