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200,648 Posts
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Re: Deleting a review??
Hi @thatsokelsey! I've removed your review for you! Please allow up to
24 hours for it to be removed from our site. Thanks 🙂 Always, Danee
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Re: RE: Re: Deleting a review??
Sorry about that @thatsokelsey! It looks like it was re-approved in
error. I just removed it and it should be removed from our site within
24 hours.
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Urban decay trial sizes
I used the code 2URBAN at checkout on my most recent purchase, but the
setting spray came empty. Super disappointed because that was the
product I most wanted to try 😞 is there anything I can do about this?
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Re: Urban decay trial sizes
Hi @simonemveg, I'm sorry to hear the promo you received was empty! I'll
be sending you a PM in just a moment to help. Always, Danee
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waiting
made a almost $200 order and I'm still waiting for it to process.. I
ordered on 7/13 still hasn't updated
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Can’t redeem promo
So I wanted to but the 100ml Saint perfume from KVD and the page says
there is a bonus gift that goes with it but whenever I try to use the
code it says out of inventory and beeb trying this for many ...
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Re: Can’t redeem promo
Hi @PinkStarburst, Regretfully, the EDGY promotional offer is currently
out of stock on our website. I'm sorry about that! I'll report this to
the appropriate contact to see if we can have this promo ...
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Syncing Beauty Insider Card With My Online Account -Help
I'm just wondering if I could get some assistance combining my online
account with my Beauty Insider Card
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Re: Syncing Beauty Insider Card With My Online Account -Help
@40Goose020, I am going to send you a message now to help!
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Modify address on order
I placed an order, but chose to have it shipped to an old address. The
order stays is “placed”. I need to update with the correct address
before it’s sent.
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Re: Modify address on order
Hi @Anonymous, Please call in for immediate assistance. There is a very
small window for cancellation. Our Beauty Advisors are available by
calling, 1-877-SEPHORA (1-877-737-4672), Monday – Friday 5am...
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Order in progress
I placed my order on 7/12 and it went into an in progress state
immediately. Ive now been waiting since then and have heard nothing
since. Multiple items Ive ordered have gone out of stock. Will this
affect my order?
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Re: Order in progress
Hi @GhostlyFlowers, Unless an item is cancelled on the order at the
Distribution Center then you should be receiving all items on your order
confirmation email. I will send you a private message to further assist.
-Mali
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Unsuccessful Authorization Order
I'm so tired of this. I have been trying to purchase some product but it
keeps saying "Unsuccessful authorization". It is not a credit card
issue; my credit card company stated the purchases were appr...
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Re: Unsuccessful Authorization Order
@Anonymous, I am going to look into this and send you a message
momentarily.
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Re: Unsuccessful Authorization Order
There was no solution. I still can not make my purchase. And I dont know
how to call the costumer service. I'm living in Argentina rigth now.
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Re: Unsuccessful Authorization Order
@Anonymous, I am going to send you a message momentarily, thank you.
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Beauty Insider Points Missing
I made a purchase two days ago of over $200 and my points aren't showing
up on my account. I checked my receipt and it has my insider number on
it. Does anyone know if there was a glitch in the system...
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Re: Beauty Insider Points Missing
Hi @Vixen2, Oh no! I'm sorry to hear this. Can you please send me a
private message with a clear photo of your receipt, so I can look into
this for you? Thank you. 🙂 Best Regards, ❤️ Raquel
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Why was my order cancelled?
I heard about the Just Peachy palette going on sale for the weekly wows
and literally woke up 6 am EST on Thursday time to order two of those,
along with the coveted Too Faced matte lipstick, for fami...
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Re: Why was my order cancelled?
Hi @sxrahbai, I'll send you a private message to assist you. Best, Mali
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Birthday change
I was registered at the store but my birthday was incorrect July 27 but
the correct one is July 24th. How can I change it?
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Re: Birthday change
Hi @adrie07, I updated this for you! You might need to log out then back
in again to view this update. 🙂 Best, Mali
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makeover products
I went to my local Sephora store and did a makeover today but a few
hours later I checked the app to see what products got used and there’s
no products on the “products used in makeover/consultantion”
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Re: makeover products
Hi @ayeeeeesian, I would call the store to see which Cast Member did the
make over for you and ask if they can provide you with the names of the
products used. 😉 -Mali
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Beauty insider card
I was wondering if I could put two cards points together because I have
two accounts and my old accounts card has points on it so would it be
possible if I can add them up??
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Re: Beauty insider card
Hi @Anonymous, I can help you with this! I'll send you a private
message. -Mali
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Re: Tracking Info not updating
Hi @MsKatieJo, I'll send you a private message to assist you! Best, Mali
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Modify order
My order is in the in progress stage and I put the wrong address how do
I modify it
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Re: Modify order
@Delaneyyyyyyyyy, Once an order has been placed, we have a very small
window of time where we can cancel/modify an order. I also moved your
post from PLAY to Customer Support! I am going to send you a message to
help.
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How can I cancel a pending order?
I ordered a benefit bronzer set and I didn't realize they were mini's.
Is there a way I can cancel it while it is still pending?
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Re: How can I cancel a pending order?
Hi @Anonymous, I've moved your post to our Customer Support board! I'll
be sending you a private message shortly. 🙂 Best Regards, ❤️ Raquel
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Re: How can I cancel a pending order?
I would recommend calling Sephora customer service. Its generally hard
to cancel an order but if you can't cancel it you can still return it
for a full refund. @Anonymous
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Please Help Me Get My Points!!
I want to add my number with my email for my BI card. I have points with
my number but not my email. How do I do that? PLEASE HELP!!!
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Re: Please Help Me Get My Points!!
Hi @Anonymous, I've moved your post to our Customer Support board! I'll
be sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
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Re: Please Help Me Get My Points!!
@AnonymousI'd suggest posting in the Customer Support group so that a
mod can see your issue and respond; mods don't monitor every post
outside CS and are unlikely to see your post here in Besides Beauty.
Good luck!
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Didnt get any free sample
Hello. I made a purchase from Florida Mall few days back. This was my
first ever purchase from Sephora in person. They didn't include any free
samples with my purchase. I didn't check at that time but...
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