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198,739 Posts
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Re: RE: Re: How do I recognize someone?
Hi @Anonymous You are welcome to send a mod a PM with the details of
your experience and we will be happy to forward it to our retail
division.
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Flash one day shipping is a lie
I have the pay $10 a year get free two day shipping and I paid an extra
$5.95 for one day shipping and I place that order on June 1 2018 which
was a Friday I know usually weekends don’t count but it s...
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Re: Flash one day shipping is a lie
Hi @hayleystern, I'll send you a private message to assist you. Best,
Mali
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I'm seeing someone else status and points
I'm not sure if this is a new design or what. but when I click on the
reward tab, this is what I see. Is this normal?
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Re: I'm seeing someone else status and points
Hi @tomboy83, I apologize about this! Our Rewards Bazaar Team is
currently aware of this error and they're working to fix it soon. Please
feel free to send me or any other mod a private message if you...
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My account is messed up too and lists me and then someone...
My account is messed up too and lists me and then someone else named
Olivia.
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2 Replies
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Re: My account is messed up too and lists me and then someone...
Hi @wjudi72, I'm sorry to hear this! Our Rewards Bazaar Team has fixed
this issue. If you still see the same thing, I recommend logging out,
clearing your cache and cookies, then logging back in again...
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I have the same person popping up on mines too. I hope it...
I have the same person popping up on mines too. I hope it isn't
someone's personal account.
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Unsuccessful authorization?
I placed an order and paied with PayPal but then, few days later, I
noticed that it was canceled due to UNSUCCESSFUL AUTHORIZATION. Tried to
place another order but then it was canceled again! I don't understand
why it get canceled?
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1 Reply
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Re: Unsuccessful authorization?
Hi @Anonymous, I'm going to look into this for you and send you a
private message shortly! Best Regards, ❤️ Raquel
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Returns
I am still awaiting confirmation as well as my refunds back for my
orders that were returned before I was made aware of not being able to
use Sephora online. Thanks
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1 Reply
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Re: Returns
Hi @coolgirlinny, I'll be sending you a private message shortly to
gather more information, so I can assist. 🙂 Best Regards, ❤️ Raquel
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On sale but of stock online, full price and in stock in store
Will a Sephora store price-match an item that is out-of-stock on
Sephora.com but is listed with a sale price?
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Re: On sale but of stock online, full price and in stock in store
Hi @aes415, I recommend contacting your local store directly for more
information on this!
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Re: On sale but of stock online, full price and in stock in store
So there isn't a standard policy - each store can make up its own?
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Play Pass Points
I made a $20 plus purchase at a sephora in a J.C. Penny. And I give the
woman my play pass card to scan, but I never got the points.
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1 Reply
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Re: Play Pass Points
Hi @tomboy83, I'm sorry to hear this! I'll take a look now, and I'll
send you a PM to help in just a moment. Best regards, Laurie
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Return product without original package and receipt
I bought online a Drunk Elephant T.L.C. Framboos™ Glycolic Night Serum
and since I started using it, I have used for a week now, I have had
severe breakouts (some very painful ugly zits, and others th...
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1 Reply
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Re: Return product without original package and receipt
Hi @lidianams, Sephora can accept gently used items for returns. If you
do not have your receipt, the store may be able to locate the
transaction using your Beauty Insider account information or with ...
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Delete a review
Hi, I wrote a review for the Belif Bubble Foam and I would like to
change it, but I cannot edit it. Is it possible to delete it so I can
post a new one?
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Re: Delete a review
Hi @alvyess, This review has been removed per your request, and it may
take 24-48 hours for it to come down from the site. 🙂 Best regards,
Laurie
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Review delete
Is there anyway for me to delete a review? Something is weird and
sometimes it cuts off part of my review sometimes- I recently wrote one
for Lancôme’s Renergie lift multi action ultra firming and dar...
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1 Reply
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Re: Review delete
Hi @memzzzz, I'm sorry about this! Per your request, this review has
been removed and it may take 24-48 hours for it to come down from the
site. Please let me know if you have questions. 🙂 Best regards, Laurie
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How can I have an order added to my account after purchase?
My husband bought me a gift for my birthday but didn't use my account
information because he didn't want me to see. How can I have that order
added to my account? I got the points from the order alrea...
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1 Reply
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Re: How can I have an order added to my account after purchase?
Hi @kristysav, I apologize that we are unable to make any changes to
your year-to-date spend in your account. I'll send you a private message
requesting more information to assist. 🙂 Best regards, Laurie
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a spoiler for june sephora play?
do you have a spoiler for box 2071389? when will we know what’s in our
box?
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Re: a spoiler for june sephora play?
Hi @itskaymichele, You can check out a June Sneak Peek through this
thread in the Play! group here. >
https://community.sephora.com/t5/PLAY-by-SEPHORA/JUNE-SNEAK-PEEK/m-p/3984792#M36862
As the deliver...
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How can i add points after purchase?
I thought the cashier added my beauty insider when I checked out but she
never did. I just noticed afterwards that it was never added. I have the
receipt and all, what should I do?
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Re: How can i add points after purchase?
Hi @Ariellebriggs, I'll send you a private message to assist. 🙂 Best
regards, Laurie
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Re: How can i add points after purchase?
@Ariellebriggs You might want to post this on the Customer Service board
so one of the mods can assist you. They should be able to add the points
for you! 🙂
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Posting problem
I just noticed that when I posted on BIC, I was listed as an "Insider"
when in fact I'm "Rouge." Is there a bug in the system? I want to make
sure I'm still getting all my Rouge benefits 🙂
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Re: Posting problem
Hi @greeneyedgirl107, I'm sorry about this! Yes, if you are a Rouge
client then you will certainly still receive all of your Rouge benefits.
I will share this feedback. 🙂 Best regards, Laurie
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Re: Posting problem
Now it seems to be back to "Rouge." Maybe just a heads-up that your
system is a little wonky?
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SHIPPING
I recently made a purchase online, and signed up for the flash 2 day
shipping. Im just wondering which carrier( ups or USPS) will be
delivering my package. I live in an apt building that requires a co...
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Re: SHIPPING
Hi @Pegasusx, You may select FLASH - USPS at checkout, and your FLASH
order will be delivered by USPS. If you simply select FLASH 2-day
shipping at checkout, the shipping carrier will automatically be...
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Re: SHIPPING
Well, I subscribed the Play! by Sephora. Does that mean this program
uses ups for that also? Do I have an option to select USPS for play!
also?
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Broken eyeshadow palette
Helloo,,My order just came in and when i open my package i saw that it
was brokenDo i need to buy a new one or can i get it again??
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Re: Broken eyeshadow palette
Hi @Anonymous, Sorry to see this! I'll send you a private message to
assist you. Best, Mali
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No free samples?
I ordered my first ever Sephora last week and even signed up for the $10
shipping for a year because I thought it was a good deal. However, I
didn’t get a single free sample that I requested. It’s a l...
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Re: No free samples?
Hi @Roxyhart, I'll send you a private message to assist you. Thanks!
Best, Mali
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