Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Item missing from order and one item looks like someone used tgat
Hi @Anonymous, I'm sorry to hear this! I wanted to let you know, I
removed your order number from your post for security purposes. I'll be
sending you a private message shortly to assist. 🙂 Best Regards, ❤️
Raquel
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
My order
HiFrom Two weeks ago the order was canceled and until now I haven’t
recovered the money please tell me the reason??
0
1
| 0 Hearts |
1 Reply
|
|
Re: My order
Hi @lindaaweidah, I'll be sending you a private message momentarily to
assist. 🙂 Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Customer Service Please Assist With Beauty Insider Points No Refunded
Hello I returned the rewards from the order that I used my points for
because I did not like them had the same products from playbox and
decided to save my points. I was informed it would take up to 4...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Customer Service Please Assist With Beauty Insider Points No Refunded
Hi @Anonymous, The screenshot in your post was removed for security
purposes. Please know that Rewards from Sephora's Rewards Bazaar are
non-transferable, have no cash value, cannot be sold, returned ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Customer Service Please Assist With Beauty Insider Points No Refunded
Well thats not fair as my rewards were taken! They refunded in past
events and the store clerk didnt bat a lash said no problem took my
rewards so how do I obtain my rewards back?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Customer Service Please Assist With Beauty Insider Points No Refunded
Hi @Anonymous, I'm going to send you a private message to gather more
information! Best Regards,. ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Stuck in in progress:(
I ordered three things for my birthday on the 12th (Sunday) . It’s my
first time ordering online and it’s still says in progress and not
placed after two days. Is this normal? I wanted to take my stuf...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Stuck in in progress:(
Hi @bellagrace317, I'm going to look into this for you and send you a
private message shortly! Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Flash Shipping
hi MODsI paid for flash last year when i was a vib..But a couple of
months later i qualified for rouge.will i still be charged for flash
again a year from when i paid for it?
0
4
| 0 Hearts |
4 Replies
|
|
Re: Flash Shipping
Hi @Anonymous, I highly recommend logging into your Rouge account, and
affirmatively enrolling in the FLASH 2-day subscription for free here. >
https://www.sephora.com/product/sephora-flash-subscripti...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Flash Shipping
Its showing that i am alreafy enrolled..my concern is will i be charged
again?
0
2
| 0 Hearts |
2 Replies
|
|
Re: Flash Shipping
Hi @Anonymous, Since you are Rouge, you shouldn't be charged for your
FLASH Subscription. Please feel free to send me or any other Mod a
private message if you need assistance with anything. Thank you. 🙂 Best
Regards, ❤️ Raquel
0
1
| 0 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
makeup brush magnet
does the sephora collection makeup magnet reward for 1500 points include
everything in the picture or just the magnet with three brushes?
0
1
| 0 Hearts |
1 Reply
|
|
Re: makeup brush magnet
Hi @CindyHudson, The Sephora Collection Beauty Magnet 1500 points Reward
is now sold out, but it should come with everything in the photo. 🙂
Best Regards, ❤️ Raquel
0
0
| 0 Hearts |
0 Replies
|
|
Not receive egift card
I purchased egift card paid by Paypal, delivery time is 13 August 2018,
nearly 10 hours passed but have not received egift card. I have
contacted to Sephora cash star but no answer except automatic email
0
1
| 0 Hearts |
1 Reply
|
|
Re: Not receive egift card
Hi @Anh000, I'm sorry to hear this! Unfortunately, we do not have access
to eGift Card transactions as these are managed by our eGift Card
partner, Cashstar. Please contact Cashstar by phone or email ...
0
0
| 0 Hearts |
0 Replies
|
|
broken product in online order
Just recieved a large order in the mail. Thankfully my other products
are fine despite damaged exterior packaging, but the Becca highlighter
is completely shattered. Can I get it replaced at my nearest Sephora
store?
0
1
| 0 Hearts |
1 Reply
|
|
Re: broken product in online order
Hi @lindsayyann, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
I’m missing points. How do I obtain them?
Hi, I purchased some Fenty Beauty items Saturday and showed the manager
my beauty insider card and it prompted her to give me my birthday gift
and she told me that I had accumulated x amount of points...
0
1
| 0 Hearts |
1 Reply
|
|
Re: I’m missing points. How do I obtain them?
Hi @gabbyciera, I'm so sorry to hear this. I will send you a private
message to provide assistance. Stay Gorgeous, Penelope
0
0
| 0 Hearts |
0 Replies
|
|
Urgent order shipping request
Hey ! I ordered on 11th August and its showing still pending and i am
leaving canada on 21st for 3 months or more , now i am worried whether
it will be delivered successfully before 21st August??? My ...
0
2
| 0 Hearts |
2 Replies
|
|
Re: Urgent order shipping request
Hi @Anonymous, The order number from your post was removed for security
purposes, and we do not recommend sharing this information publicly.
I'll take a look at your order now, and I'll send you a pri...
0
0
| 0 Hearts |
0 Replies
|
|
RE: Urgent order shipping request
Processing can take a few days (they don’t process or ship over the
weekend) and shipping is obviously up to the delivery company. Fingers
crossed you get it in time! Sadly I doubt any company can gua...
0
0
| 0 Hearts |
0 Replies
|
|
Missing points
Hello, I need help, I made a purchase 2 days ago at SiJP and when I paid
I gave my email address so I can get my points, but I checked and I
didn't receive any points from my purchase. what can I do so I can add
the points into my account? thanks
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing points
Hi @Yaceli, I'm happy to assist with this. I'll send you a private
message shortly. Best regards, Laurie
0
0
| 0 Hearts |
0 Replies
|
|
Birthday lip kit broken 😞
I got to pick a Birthday gift out but, when I received it today one of
the lipsticks was completely broken as you can see in the photo below.
0
1
| 0 Hearts |
1 Reply
|
|
Re: Birthday lip kit broken 😞
Hi @tashbosh, Oh no! I'm sorry to see this. I'll send you a private
message to help shortly. Best regards, Laurie
1
0
| 1 Hearts |
0 Replies
|
|
Sample “Choices” for Online Orders *Never* sent!!
Hi Guys, I literally do not ever complain, but I’m just so, super
frustrated. I just received another online order without the samples I
chose. Of all my orders (many, many), I’ve received only *one s...
2
7
| 2 Hearts |
7 Replies
|
|
RE: Sample “Choices” for Online Orders *Never* sent!!
I’ve been getting all the samples I picked out for the past 6 months. I
guess every warehouse is different, I get majority of my orders from the
Salt Lake City, UT location. Barely every get subs or no samples (those
ones usually came from Memphis)
0
0
| 0 Hearts |
0 Replies
|
|
Sample “Choices” for Online Orders *Never* sent!!
Hi! I came to this forum for the same reason. I received my order today
and once again, my requested samples we not included. Does anyone know
why??
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sample “Choices” for Online Orders *Never* sent!!
Hi @mnichole, I'm sorry to hear this and appreciate your feedback.
Please know that samples may be substituted depending on availability at
the time of fulfillment, and I sincerely apologize for any i...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sample “Choices” for Online Orders *Never* sent!!
Hi @MrsDKM, I will send you a private message to assist you further.
Thanks! -Mali
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sample “Choices” for Online Orders *Never* sent!!
The same thing happened to my recent order, 0 sample. I always chose
skincare and fragrance over makeup and they always send me makeup
samples I don't care about.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Sample “Choices” for Online Orders *Never* sent!!
Hi @krayfree, I have replied to your original post regarding this and I
sent you a private message as well. Thanks! 😉 -Mali
0
0
| 0 Hearts |
0 Replies
|
|
RE: Re: Sample “Choices” for Online Orders *Never* sent!!
Seriously, I always choose makeup and I always get fragrances! What?!
1
0
| 1 Hearts |
0 Replies
|
|
Missing package and missing samples
Hi I placed two orders on August 10th, and they were shipped the same
day according to the emails. The trackings show both packages were
delivered, but order can't be found anywhere. Also, in the orde...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing package and missing samples
Hi @Anonymous,sorry to hear that! I edited your post to remove your
order numbers, for your security. I will send you a PM now to help!
0
0
| 0 Hearts |
0 Replies
|
