Customer Service Please Assist With Beauty Insider Points No Refunded

[Anonymous]

Hello 

I returned the rewards from the order that I used my points for because I did not like them had the same products from playbox and decided to save my points. I was informed it would take up to 4 weeks to see all points returned to my account its been 6 and nothing has been refunded please assist thanks 

[LaurieBT]

Hi @Anonymous,

The screenshot in your post was removed for security purposes. Please know that Rewards from Sephora's Rewards Bazaar are non-transferable, have no cash value, cannot be sold, returned or exchanged for points, cash, another product, gift card or e-gift certificate. This information is available in our Terms & Conditions here. > https://www.sephora.com/terms-conditions-beauty-insider#bazaar-offers

I apologize for any misunderstanding, and I hope this information helps to clarify! If you have any questions, please feel free to send me a private message.

Best regards,

Laurie

[Anonymous]

Well thats not fair as my rewards were taken! They refunded in past events and the store clerk didnt bat a lash said no problem took my rewards so how do I obtain my rewards back?

[RaquelBT]

Hi @Anonymous,

I'm going to send you a private message to gather more information!

Best Regards,.

❤️ Raquel