Urgent order shipping request

[Anonymous]

Hey ! 

I ordered on 11th August and its showing still pending and i am leaving canada on 21st for 3 months or more , now i am worried whether it will be delivered successfully before 21st August??? My order number is ----------.

please assist Sephora and ensure timely delivery. Thanks 

[LaurieBT]

Hi @Anonymous,

The order number from your post was removed for security purposes, and we do not recommend sharing this information publicly. I'll take a look at your order now, and I'll send you a private message to assist shortly. 🙂

Best regards,

Laurie

[PinkStarburst]

Processing can take a few days (they don’t process or ship over the weekend) and shipping is obviously up to the delivery company. Fingers crossed you get it in time! Sadly I doubt any company can guarantee exactly when you will receive your order as the moment they hand over your order to the 3rd party company from there it’s up to them (and other factors such as vehicles, planes, technical or weather matters, volume of orders) when it gets delivered