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201,079 Posts
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Re: RE: Re: Beauty Offers Page
Hi @svasque7! I'm sorry for the confusion! I am not seeing it on my end
on the Beauty Offers page. I only see MEDSHADE and DEEPSHADE. Try
accessing the page from this link:
https://www.sephora.com/beauty/beauty-offers Regards, Kevin
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Sephora retractable brow pencil
Hi, not sure if this has been asked .. I’ve been to a few stores and
added my email to “email me back when in stock” for the retractable
eyebrow pencil in midnight brown. every time I go to the stores...
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Re: Sephora retractable brow pencil
Hi @kmbrlya, I'm sorry that it's been out of stock for so long! I've
confirmed that it is not being discontinued, and it looks like it should
be available again in just a few days! If I had to guess, ...
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Package Says Delivered. Did Not Receive It. Please help
I placed an order on Tuesday, September 18, 2018 and it says that it was
delivered to a safe drop location on Friday, September 21, 2018. Please
help!
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Re: Package Says Delivered. Did Not Receive It. Please help
Hi @ssidhu, I'm sorry to hear that! I can help look into this for you.
Please check your inbox here in the next few minutes. Regards, Kevin
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Unsuccessful Authorization Order
Hello, I discovered I’ll not receive my order because of this
unsuccessful authorization, first of all I don’t known why is
unsuccessful because they took my money, and second when i’ll have a
refund?
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Re: Unsuccessful Authorization Order
Hi @Anonymous, I can help with that! I am sending you a private message
with more information. Regards, Kevin
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Insider Points
Hello! I’ve made a couple purchases recently both close to a hundred and
I’m not seeing any of my points show up, i had an employee add in my
phone number to my account and since then it seems like no...
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Re: Insider Points
Hi @Anonymous, it sounds like you may have two accounts! I am sending
you a private message to help. Cheers! Kevin
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Gift returen as gift card, will the gift send get a notice?
Hi,If I return a gift from my friend as gift card in store, will my
friend get a notice on that? Thanks!!
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Re: Gift returen as gift card, will the gift send get a notice?
Hi @ichigofan ! If you returned the item in-store for store credit, the
purchaser of the gift will not be notified. I hope this helps! 🙂
Regards, Kevin
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Cancel order
Need to cancel my order after it still not being shipped and having
placed the order half a month ago. Sephora already refunded me the
overnight shipping I paid for, however I need the entire order re...
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Re: Cancel order
Hello @Anonymous, I can help you with that! I just sent you a private
message with more info. Regards, Kevin
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I could not place order online.
When I want to place order online, I am keep receive the information
that "Payment error - your payment could not be processed. Please verify
that your card number, expiration date and cvn are correct...
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Re: I could not place order online.
Hi @shw1995, if you're having trouble placing your order, please give us
a call at 1-877-737-4672! A representative will be able to help. Cheers!
Kevin
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I got wrong item in my order
I ordered foreo fofo in mint color but I got fuschia one. I bought it as
a gift for a friend that was in town. But she was back to her country
before I could get it exchange. I already have a foreo de...
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Re: I got wrong item in my order
Hi @babyloo23, so sorry to hear that! I am sending you a private message
to help. Regards, Kevin
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How can i add points after a purchase?
Hi - My husband purchased a gift card for my birthday recently but
didn't link it to my account. Is it possible to add the points to my
account? I have the receipt.Thanks for letting me know, Jessica
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Re: How can i add points after a purchase?
Hi there, At this time, you do not receive points for e-gift cards or
gift cards. When merchandise is purchased with the gift card points are
issued. I hope this clarifies! Best, Rebecca
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help closing my account
Hello, Could someone help me close my account please? I tried reaching
out but haven't heard back.thanks~
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Re: help closing my account
Hi @Anonymous, I will send you a PM shortly to assist you with this.
Thank you! Best, Rebecca
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Glamglow becca we know glow set
Is the glamglow mini mask supposed to come with a brush? I never got a
brush with mine. Thank you
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Re: Glamglow becca we know glow set
Hi there, At this time, the GLAMGLOW Mini Treatments do not come with a
brush. Sorry for any confusion caused. Thanks! Best, Rebecca
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Kaja
Hi! I just checked out the soon to be available Kaja products. I’m
beyond excited and already have three items in my cart. I notice it says
available in stores 9/28. However, will those products also be available
online? I just want to make sure.
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Re: Kaja
Hi there, The KAJA items are available online and coming soon to Select
Sephora stores. Thanks! Best, Rebecca
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Rouge 20% code not applied
I just sent in my order and my discount code was not applied. How can I
apply this? I was only making this purchase so I could use my rouge 20%
off.
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Re: Rouge 20% code not applied
Hi there, I am sorry to hear this. I will send you a PM shortly to
assist you with this further. Thanks! Best, Rebecca
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Florence messed with my shipping
So I ordered some makeup off the site days before Florence hit. I knew
the hurricane would mess all orders up for a while, so I didn't care if
it was late by a month or so; But, I didn't expect my ord...
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Re: Florence messed with my shipping
Hi @Anonymous, I'm very sorry that your order was unable to be
delivered, and thank you for sharing this feedback. I'll take a look,
and I'll send you a private message to help shortly. Best regards,
Laurie
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Loves List Issue
HiI have been having an issue regarding the loves list. I am not able to
access it and it shows nothing. I have tried logging out and logging
back in again but nothing. I also tried a different browse...
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Re: Loves List Issue
Hi all, Sorry to hear this! Please feel free to send me a private
message with your registered email address, and confirm which device,
Internet browser, and operating system(s) you're experiencing th...
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Re: Loves List Issue
Hi @Glamy79, I'm sorry to hear this! Depending on which type of device
you're using, please try the following troubleshooting steps: If using a
Computer and/or the mobile website Please clear your coo...
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RE: Re: Loves List Issue
Hi Laurie, I have been having the same issue for a while now and have
done all of these trouble shooting suggestions as well. I have been
using this issue on the app and Safari on an iPad as well as i...
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Re: RE: Re: Loves List Issue
@BeckyP14 Our IT team is working on this issue and we appreciate your
patience.
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Re: Loves List Issue
Hello.I have tried all these steps, and I am still experiencing the same
issue. I am using safari on a mac.
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Re: Loves List Issue
I'm also having all these issues. I don't want to only have to use the
Sephora phone app. I'd like the website to be useable. I'm on a PC,
using Chrome. I've also tried it in every browser: firefox, Internet
Explorer, Edge, and Opera.
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Lost or stolen package
I placed my order on the 14th of September my order number. It says it
got delivered but it’s not here yet
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Re: Lost or stolen package
Hi @clarkeee216, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Warm Regards, Penelope
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