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198,970 Posts
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VIB Welcome email
I recently reached VIB status but didn't receive a welcome email I see
referenced? any suggestions? thanks
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Re: IMPORTANT
Hi @Motiiiii, I'm so sorry to hear this. I will send you a private
message to provide further assistance. Stay Gorgeous, Penelope
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Re: How do I join the community
Hi @Anonymous, Welcome to BIC! 🙂 Contribution and participation in our
Community will increase your level over time! If you'd like to view our
BIC FAQ page, please visit this link: https://community....
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WRONG ORDER!
I was sent somebody else's order instead of mine, and I wanted to know
how I could get my correct order sent to me.Thank you
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Re: WRONG ORDER!
Hi @juniemoonie, I'm sorry to hear you were sent the incorrect order!
I'll send you a PM in just a moment. Always, Danee
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Exchanges
I bought the huda beauty rose gold palette a while back and i heard the
formula has recently changed, does anyone know if i can still exchange
it if it’s been a few months? I dont wanna buy a new one ...
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Re: Exchanges
Hi @kottah, If you planned on exchanging the item at your local Sephora
store, I recommend contacting the Sephora store directly for more
information! You can also view our return/exchange policy here...
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ORDER CANCELLED WITHOUT REFUND
Today I made my fist purchase here, Sephora send me an email saying:
"This order is cancelled because of Unsuccessful Authorization, so I
place another order." But I find that the order has been succe...
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Re: ORDER CANCELLED WITHOUT REFUND
Hi @Anonymous, I'm sending you a PM to provide you with more information
regarding your cancelled order. Always,Danee
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Re: ORDER CANCELLED WITHOUT REFUND
Hi DianaPinedaXO, I will look into this for you and send you a message
with more information.
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Unsuccessful authorization
HI I ordered a lot of producs and it was pending but now it is
unsuccessful authorization what does that mean? In how many days i’ll
have my refund?
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Re: Unsuccessful authorization
Hi @Anonymous, Unsuccessful Authorization means the order has been
cancelled. I'll take a look into your order then send you a PM with more
information! Always,Danee
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Re: helpppppp
@Anonymous, Oh no! I recommend clearing your cookies/cache and starting
a new browser. If this persists, please send me a message. Thank you.
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Received open products with seal sliced
I just received my order and both of the Drunk Elephant products I
ordered have the safety seals open. They appear to have been sliced
through. Have these items been tampered with or used? For the pri...
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Re: Received open products with seal sliced
Hi @lr2212, I am sorry to see this. I will send you a PM for further
assistance. Best, Zakiya
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Can i get points off a receipt?
I recently went to Sephora and forgot to show them the barcode. Is there
a way to receive the points off the receipt?
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Re: Can i get points off a receipt?
Hi @emaee12, I can assist you with adding your points. Please send me a
PM with a clear photo of your receipt and your registered email address.
Best, Zakiya
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missing points from traveling in portugal
Hi, I made a 500+ euro purchase while traveling in portugal and realized
the points never posted to my rouge account. Wondering if something
happened due to the exchange rate. I can share the credit c...
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Re: missing points from traveling in portugal
Hi @elizabeth22, The Beauty Insider program for Sephora US is only valid
for Sephora US purchases. You can redeem points for any purchases within
the U.S. Purchases outside of a Sephora in U.S. are no...
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foundationatch
hi my shade i fit me is 330 whats your suggestion for my shade in fenty
beauty foundation???
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Re: foundationatch
Hi @Anonymous, I'm not familiar with the Fit Me foundation as we do not
carry this product. However, I may suggest visiting your local Sephora
store so that one of our Cast Members can match your shade for you 🙂
Always, Danee
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shattered eyeshadow
Hi, I just recieved my package and one of the eyeshadow is completely
shattered. Can I get a replacement and toss this one away?
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Re: shattered eyeshadow
Hi @ckh96, I'm sorry to see your eyeshadow arrived damaged! I'll be
sending you a PM in just a moment to assist you. Always, Danee
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Samples
Is anyone else not receiving their samples? I know they’re free but
That’s one of the reasons I order online!!
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Bumble & bumble no longer a 2018 bday option?
My birthday was July 27th and I had added a couple items to my cart that
weekend, including the b&b invisible oil that was only available with an
online purchase. I was waiting for a few different ite...
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Re: Bumble & bumble no longer a 2018 bday option?
Hi @0hkatie,I'm sorry to hear this! It looks like this gift is no longer
available, but you should still be able to pick one of the other
options, if you prefer! I recommend giving us a call at 1-877-...
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Not impressed
Not impressed with the supposed quick /free shipping that comes with the
rouge status 😕
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Re: Not impressed
Hi @lorocle I'm sorry to hear that! I will send you a message for more
information.
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Play! Luxe
Hello! I purchased play luxe 2018!! My guerlain Lor Primer was missing a
lot of product!! I never used it!! I wanted to try it the other day and
all the left over product was in the middle of the bott...
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Re: Play! Luxe
Hi @Butterfly0807, I am sorry to hear that your deluxe sample arrived
damaged in your Luxe PLAY! box. I will send you a message for further
assistance. Best, Zakiya
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In Progress shipping
This is the second time I’ve had an order say pending for several days
and the date of arrival pushed back multiple times. Is this normal?
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