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201,082 Posts
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Re: Color IQ color match not available on App
Hi @Misty44, The ColorIQ number associated with Makeup Forever - Ultra
HD Invisible Cover Foundation in shade "117 = Y225" is 5Y03. Thank you!
🙂 Warm regards, Laurie
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Re: Vib
@Anonymous I would contact customer service or ask a Mod in the customer
service group to help you.
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Re: Seriously?
Hi @thebizzarable I'm so sorry for the confusion! It looks like there
was an error on that email and I have forwarded it to our email team to
look into further. Thanks for bringing this to our attention.
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Rewards bazaar
I tried checking out the fenty beauty 1000 points rewards, it not only
didn't allow me to check out, but it's completely disappeared. I've been
waiting all month for this. What games is Sephora playing.
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Re: Rewards bazaar
Hi @sajda, I'm so sorry for the trouble with redeeming this reward! This
was a popular reward that went out-of-stock quickly, and I understand
this can be disappointing. I will share your feedback wit...
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It's usually listed as "sold out" but it's not there. If...
It's usually listed as "sold out" but it's not there. If it was a
technical issue and it's being listed Thursday then I'll know to try
again. Can you find out?
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Re: It's usually listed as "sold out" but it's not there. If...
Hi @sajda, The Fenty Beauty 1,000 point reward is no longer listed in
the Rewards Bazaar, and it looks like this sold out quickly. I apologize
that we do not have updates regarding the availability of...
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Re: Color IQ
Hi @AnastasiaHausen, I'm sorry to hear this! I'm going to send you a PM
shortly for further assistance! Best, Steph
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Re: Color IQ
Hi @Tona2592, You should be able to enter your ColorIQ number into the
system on our site to find fitting shade matches across brands here. >
https://www.sephora.com/color-iq The system works best on ...
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Re: Color IQ
The number isn't showing in the app or on the website anymore, so I
can't enter it to find matches...
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Re: Color IQ
Hi @Tona2592, Try logging in and clicking Profile > Edit Profile (in the
top right corner) > ColorIQ. Let me know if you're able to find it
there. 🙂 Best regards, Laurie
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Vita liberata
I have an older tube that says shade 001 Latte. What shade is this
please? Would it be Medium or dark?
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Re: Vita liberata
Hi @sicur1, I'll take a look further, and I'll send you a private
message shortly. Best regards, Laurie
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postal code won’t register
I can’t checkout because the website is not accepting my Canadian postal
code by saying it is not valid. This is extremely frustrating
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Re: postal code won’t register
Hi @susan2212, I'm sorry to hear this! I can try manually entering your
shipping address into your account so you may select it at checkout.
I'll send you a private message now requesting more information to
assist. Best regards, Laurie
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Color IQ
Hi, my color IQ is 2Y08. I have the link for foundations, how can I find
matches for lip color and blushes?
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Re: Color IQ
Hi @kukui, ColorIQ numbers, such as 2Y08, are used to help find fitting
foundation and concealer shades. When it comes to Lips, the ColorIQ
system can help find comparable shades using a specific lip ...
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Glitch
The website has had a glitch for over a month now with a white box
covering a majority of the product descriptions. Many people have been
complaining about it and yet nothing has been done. When is th...
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Re: Glitch
Hi @sydtomato, I apologize for the issues you are having with our
website. I have forwarded this feedback to our IT Team. In the meantime,
I suggest clearing your cookies and cache and try opening our...
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Re: Glitch
I have been given this same response from customer service twice now
over the last few weeks. I don't have an issue placing an order, the box
is covering the descriptions, ingredients, etc. of most pr...
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Can we switch back to Canada Post from Fedex?
I have seen a few conversation threads recently about Sephora’s switch
from Canada Post to Fedex. Living downtown Toronto, everything I had
ordered was still being delivered via Canada Post. I recentl...
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Re: Can we switch back to Canada Post from Fedex?
Hi there, Since you've moved to Winnipeg, are you able to find almost
any and all products at the Sephora store in Polo Park or St. Vital
without hassle? Every time I go in, they never have anything i...
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Re: Can we switch back to Canada Post from Fedex?
Hi @Crou0032, We appreciate this feedback regarding our shipping
carriers. We will forward this to the appropriate team for further
review. Thank you! Best, Rebecca
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Shipment
Hey Beauties, I made 2 purchases over the weekend and was wondering when
it will ship? It still says”in process”. Please let me know, I thought
with Rouge it’s 3days shipping? Thanks a bunch Tika
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Re: Shipment
Hi @Tika07, Orders are processed on our business days, Monday- Friday.
Any orders placed over the weekend begin processing on Monday. There is
typically a one day processing time on all orders. If you...
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RE: Shipment
It’s 3 business days and shipping time doesn’t include processing times.
If you place an order over the weekend it processes usually by Monday or
Tuesday. Hope this helps and you get your goodies soon 🙂
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damaged
hi I used some rewards points and the item arrived damaged. can I
exchange in store? or ca i get a replacement by mail?
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Re: damaged
Hi @Gemaria, I am sorry to hear this. I will send you a PM shortly to
assist you with this. Thanks! Best, Rebecca
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Online Order won't accept my Postal Code
I'm trying to order from the US site to a US address but with a Canadian
credit card. Every time I go in to put my postal code under the Billing
Address it says that it's invalid? SOS Edit: somehow I ...
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Re: Online Order won't accept my Postal Code
Hi @Jules1029, I apologize that you were experiencing trouble placing an
order. I am happy that you were able to solve the issue. If this issue
continues, please contact us at 1-877-Sephora (1-877-737...
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How to link my Beauty Insider card to my online account?
I got a beauty insider card in store and would like to link it to my
online account
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Re: How to link my Beauty Insider card to my online account?
Hi @Anonymous, I can help with that! I am sending you a private message
with more details. Regards, Kevin
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Canadian postal code not accepted
Hi I’m trying to order something but it keeps saying my Canadian postal
code is not valid. Not sure how to fix this?
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Re: Canadian postal code not accepted
Hi @aurora23! Please ensure you are logged into our Sephora.ca website!
There should be a flag on the top, right-hand side of the site
indicating which version you are in. If you are in the Canadian s...
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