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201,187 Posts
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Re: No samples being shipped issue
This happened to me with my last order but I didn’t say anything.
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RE: No samples being shipped issue
This is my second order with missing samples. The first one was around
Christmas and chalked it up to being so busy around the holidays but it
happened again. The perks of ordering from Sephora and no...
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Re: No samples being shipped issue
I just got my first ever order from Sephora, I was so excited to see all
my products and free samples. . . . except that there were no samples.
Its so disappointing to be honest and from reading all t...
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Re: No samples being shipped issue
@Yerria. I am very sorry that samples were missing from your order, I am
sending you a message shortly.
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Re: No samples being shipped issue
@KHRN, @KaseCob, + @Anonymous, I'll send you all private messages to
assist you. -Mali
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RE: No samples being shipped issue
This has happened on my last four orders, too. I even talked to them
about it last month and then it happened again just this week!
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I agree! I just received my order and none of the samples...
I agree! I just received my order and none of the samples were there. I
was looking forward to trying some new stuff!
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Once again I had an order come in today sans the samples....
Once again I had an order come in today sans the samples. Why bother
even offering them? I noticed something similar on both orders - the
order emails have the samples listed but the packing slips don...
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Re: Once again I had an order come in today sans the samples....
Hi @Anonymous, I sincerely apologize about this! We're currently aware
of our samples issue and we hope to resolve it soon. I'll be sending you
a PM shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Re: Once again I had an order come in today sans the samples....
Hi @Anonymous, The packing slips don't show samples. 😉 I'll send you a
PM to assist! Best, Mali
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Re: Once again I had an order come in today sans the samples....
My bad! I know they used to be listed and when they were no longer on
there was the same time samples stopped being in my orders. Thanks!
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Didn't get my samples
Just received my order in the mail. I didn't receive any of the free
samples. Was excited about getting the samples to see if I would be
interested in purchasing additional products. Wondering if the samples
are sent separately for some reason?
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Re: Didn't get my samples
Hi @Anonymous, I'm sorry your order was missing the samples. I am going
to send you a private message to help. Regards, Kevin
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Kat Von D Basket Case
I received an email letting me know that Kat Von D Basket Case was back
in stock for Rouge. However, when I went to add it to my shopping cart
the website said the product no longer exists.
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Re: Kat Von D Basket Case
Hi @cbhummingbird! This has happened to me before too. It looks like the
Kat Von D Basket Case Anti-Precision Eyeliner has, unfortunately, been
discontinued. You might be interested in the Ciate Londo...
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Birthday change
I realized that my birthday says I was born in 1800 when I never put
that... can I still change my birthday?
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Re: Birthday change
Hi @ANDI01, I can change this for you! It goes to the default setting if
you don't put in the correct year. 😉 -Mali
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Missing VIB status
Hi, I was recently at a Sephora store and the associate had trouble
looking up my VIB account. I was in a rush so I couldn't wait for her to
locate. Can someone add my purchase to my account with details from my
receipt?
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Missing Free Samples : Nars Mascara & Daisy Love
Oh no! .. I just received my order last night and noticed I was missing
a perfume so I call CS but I didn't realize that the Nars Mascara was
also missing. I see he awarded me 75pts. But for 2 items m...
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Re: Missing Free Samples : Nars Mascara & Daisy Love
Hi @MehGusta, Sorry for any confusion! We are not able to reship samples
off of merchandise orders. Substitutions can be made for samples in
online orders. I'll send you a private message to further assist! -Mali
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color IQ
what happen to you selecting your color IQ and it would show a list of
foundations that match your color iq?
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Re: color IQ
Hi @frothy, You should be able to do that! Type in Color IQ in the
search bar on Sephora.com and it should come up.
https://www.sephora.com/color-iq Best Wishes, Janean
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Free Makeover for Rouge?
I just tried to book a reservation for a makeover, and it doesn't tell
me it's complimentary for rouge... In fact, it doesn't let me book a 45
minute makeover at all, I'm only able to book a 60 minute makeover. Is
this infact still complimentary?
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Re: Free Makeover for Rouge?
@rrroxanne, Thank you for being a Rouge client with us! I recommend
contacting your local Sephora Store for further assistance with booking
the appointment. Thank you and we are sorry for any inconven...
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Re: Free Makeover for Rouge?
This isn't very helpful. Does this mean the free makeover for rouge is
no longer available? I feel it shouldn't be taken away half way through
the year... That's a little misleading when reaching rouge status...
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Reward bazar question
Sephora pls update your 100 points rewards bazar, I’ve been waiting
forever 😍😍❤️
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Sephora flash shipping
Has anyone noticed that they're Rouge status is now authorized for free
3-day flash shipping, instead of Sephora's 2-day? Did Sephora have a
change in their policy? It still indicates in the website that it's
2-days.
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Re: Sephora flash shipping
Hi @Kiyorni, I'm sorry for the confusion! We don't currently offer Flash
3 Day shipping. But please note that if your Flash 2 Day shipping order
is placed after 3PM PST, it will process and ship on th...
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Re: Sephora flash shipping
My profile says "..Because Im a Rouge" I get "Free 3-days shipping". I
get that if I make an order past a certain time it won't be processed
until the next day. I'm confused because on the Beauty Insi...
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Re: Sephora flash shipping
Our free Rouge Flash 2 Day is a shipping subscription, so you have to
opt in. If you have not opted in, you would automatically receive free 3
Day (standard) shipping. As you have opted in to Flash shipping, the 3
Day shipping does not apply.
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Banned from Returns?!?
I used to live in a small town with no Sephora around for hours so I
always ordered online. On the occasion that something didn’t work and I
had to return it (foundation), I would make the trip to vis...
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Re: Banned from Returns?!?
Hi @FrostingFreak, I am so sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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Gift Card Shows $0 Balance
I just tried redeeming a gift card with my order; however, the order
didn't go through but my gift card balance showed $0. Is there anything
that can be done about this? It was only a $25 gift card bu...
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Re: Gift Card Shows $0 Balance
Hi @CEM8, I am sorry to hear that you are having trouble with your gift
card. I will send you a PM for further assistance. Best, Zakiya
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Sent my package to the wrong address!!
I just ordered my package to my home address, and I'm at college. It's
only pending, since it was a few minutes ago. Is there anyway I could
change it? Thanks
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Re: Sent my package to the wrong address!!
Hi @lgreiner1213, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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