Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
201,187 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: Theft of Sephora Card
Hi @Jaragee, I'm so sorry to hear that! Most of the time, there is an
email address associated with your card number, so you can just go back
into your store and have your card replaced on your accoun...
0
1
| 0 Hearts |
1 Reply
|
|
RE: Re: Theft of Sephora Card
Hi Kevin this is helpful and I will do this at some point soon, thank
you.
0
0
| 0 Hearts |
0 Replies
|
|
Deleting my review
I was wondering if there was a way to delete a review I left? I
accidentally hit next before I was finished with it and I wanted to go
more in depth with it.
0
2
| 0 Hearts |
2 Replies
|
|
Re: Deleting my review
Hi @DruzyGypsy, yes! I can help with that. I am sending you a private
message with more details. Cheers! Kevin
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
| 0 Hearts |
1 Reply
| |
|
Re: How can I get my birthday gift???
Hello @Anonymous! You can redeem your birthday gift online or in-store
during your entire birthday month. You will be prompted at checkout to
add it to your online order. If you are having trouble doi...
0
0
| 0 Hearts |
0 Replies
|
|
Customer support
Hi! I recently noticed after buying skincare at Sephora that my email is
incorrect on my physical beauty insider card and when the staff helped
me at Sephora i thought they connected it to my physical...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Customer support
Hi @Anonymous! I can help you with that! Please check your inbox for a
private message from me here in the next few moments. Cheers! Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Sephora box lost
My September box still says out for delivery from the 18th. I went to my
post office today to try and track it down and they told me they can't
find it and there is nothing they can do. Any suggestions?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Sephora box lost
Hi @brittsj, I'm sorry to hear that! I can take a closer look at the
order and help. I am sending you a private message with more details.
Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Changing shipping address
I made two separate purchases one with the right address but the second
one contained the old address and I cannot change it. I ordered like 15
min ago....
0
1
| 0 Hearts |
1 Reply
|
|
Re: Changing shipping address
Hi @feelingblue44, once an order is placed we are unable to modify the
shipping address. I am sending you a private message to help. Regards,
Kevin
1
0
| 1 Hearts |
0 Replies
|
|
change order I just placed!
I just ordered the wrong colored palette. I was wondering if I can
change the order or if I have to cancel the order entirely and reorder.
thanks xo
0
1
| 0 Hearts |
1 Reply
|
|
Re: change order I just placed!
Hi @ashleyparkster, I'm sorry, but once an order is placed we are unable
to modify it! We also generally have a very small window to cancel an
order. I recommend calling us at 1-877-737-4672 as soon a...
0
0
| 0 Hearts |
0 Replies
|
|
Cancel Play by Sephora
Hello! Can you please help me cancel my Play by Sephora subscription? I
don't see the opportunity to cancel anywhere on my account. Thank you!
0
1
| 0 Hearts |
1 Reply
|
|
Re: Cancel Play by Sephora
Hi @OlgaKuzmina, you can unsubscribe from Play! by logging in and
clicking Account > Subscriptions > Play! > scroll all the way down to
cancel. If you need additional assistance, please give us a call...
0
0
| 0 Hearts |
0 Replies
|
|
Canceled order
2 orders now canceled, no explantion, no notice. And now I don’t get the
promo of samples I wanted, or get my product when I needed. Ridiculous.
I’ve never had a problem like this with any other retai...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Canceled order
Hi @jaleemarie, I'm sorry to hear that! If this order does not go
through, please let us know and we can take another look. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
|
Didn’t receive my samples!!
Today I received package and it didn’t have any samples! It’s not even
showing up in my order list. Last time I had one sample missing, but now
I have no samples at all... I’m very upset
0
1
| 0 Hearts |
1 Reply
|
|
Re: Didn’t receive my samples!!
Hi @ElizabethKus, I'm so sorry to hear your samples were missing from
your package! I'll send you a PM to assist you. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Package Says Delivered But No Package
Hi I made an order on Sephora on the 25th and it said it arrived today
at around 10 am . I just went to check my mail box and there was nothing
I also asked my family if anything from Sephora and they...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Package Says Delivered But No Package
@shaz438374, I am sorry to hear about your order! I am going to send you
a message shortly.
0
0
| 0 Hearts |
0 Replies
|
|
Sephora Rewards Cancelled
So yesterday I was all to happy to snag the Fenty Beauty Swag Vault in
Medium. Well today I log on to check my shipping information only to
discover my order has been canceled . I was mortified. I cal...
0
2
| 0 Hearts |
2 Replies
|
|
RE: Sephora Rewards Cancelled
I just noticed the same thing!! What’s the deal. I feel so cheated!
0
0
| 0 Hearts |
0 Replies
|
|
Re: Sephora Rewards Cancelled
Hi @makeupbtvee, I'm really sorry to hear your order was cancelled! I'm
going to look into this then send you a private message. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Canceled order
I placed an order on the first day of the “10 days of mystery samples”,
I just got an email saying they canceled my order. I’m super upset about
this because I honestly didn’t need the product I was o...
0
3
| 0 Hearts |
3 Replies
|
|
Re: Canceled order
Hi @coyoteblue, I'm so sorry to hear your order has been cancelled! I'll
look into this then send you a PM. Always, Danee
0
2
| 0 Hearts |
2 Replies
|
|
Re: Canceled order
SAME! 3 ordereds now cancelled, no explantion, no notice. And now I
don’t get the promo of samples I wanted. Ridiculous. I’ve never had a
problem like this with any other retailer, and by reading all ...
0
1
| 0 Hearts |
1 Reply
|
|
RE: Re: Canceled order
I’m definitely seeing this more and more recently. It’s ridiculous, even
more upsetting is that its looks like once someone becomes rouge they
start having more of these issues. I’m beyond upset, I di...
0
0
| 0 Hearts |
0 Replies
|
|
No samples being shipped issue
Dear Sephora, I just wanted to put my two cents in. As you already know,
your customers are just a tad upset about this. I understand that at
times things happen, but samples increase your sales and s...
4
20
| 4 Hearts |
20 Replies
|
|
Re: No samples being shipped issue
Received my order today and my free mascara wasn't in the shipment nor
my 3 free samples. This is the 4th order this has happened to. I used
the free mascara code and it was in my cart as well as my 3...
0
0
| 0 Hearts |
0 Replies
|
|
RE: No samples being shipped issue
I have had the same problem recently with two different orders arriving
with zero samples (including an order I received tofay). In the past
they have substituted a sample, but never had I received zero.
2
0
| 2 Hearts |
0 Replies
|
|
No samples being shipped issue
the last 3 orders of mine did include 3 samples, but they were not the
samples I selected. I have an order on the way right now... I hope my
selected samples are in it. 😥
2
0
| 2 Hearts |
0 Replies
|
|
RE: No samples being shipped issue
Yes, it has happened to me more than once. Their easy fix is to give us
50 points when you contact customer service.
2
1
| 2 Hearts |
1 Reply
|
|
Wish I was given at least some pts. When I have a product...
Wish I was given at least some pts. When I have a product missing from
my order in December I contacted customer service about my missing item
and missing samples she would only replace my missing ite...
1
0
| 1 Hearts |
0 Replies
|
|
No samples being shipped issue
Same thing happened to me ,in the past several orders I'm missing at
least one sample per order, and I get my choices less than half of the
time .
2
0
| 2 Hearts |
0 Replies
|
|
No samples being shipped issue
woooww!! Im new costumer on Sephora ..and on my two orders I got missing
samples too..I hope this not happen again 😞
1
0
| 1 Hearts |
0 Replies
|
|
Re: No samples being shipped issue
I’ve ordered three times online now, and I have an observation to make
about this. It’s probably just coincidence, but maybe others have
noticed a similar trend? My first two orders shipped from Utah,...
4
2
| 4 Hearts |
2 Replies
|
|
Re: No samples being shipped issue
Hi @MCR1mutant and @nikkigris, I'm so sorry that samples were missing
from your orders and thank you for sharing this feedback with us. I'll
send you each a private message to assist shortly. Thank you! - Laurie
1
1
| 1 Hearts |
1 Reply
|
