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201,187 Posts
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Mailing address
I would like to know how can I change my physical address, I moved and I
would like to receive all my offers on my new home. Thanks
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Re: Mailing address
Hi @LizSMakeup, Please login to your account and click Account > Email &
Mail Preferences. Here, you can update your zip/postal code information
for your Promotional Emails, Notifications & Reminders,...
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Stand Alone Vs. SiJCP Question
Hey, I just wanted to find out if this is standard so I know not to go
to another one. Today I took my niece to get her makeup done for a
dance. My normal Sephora (a stand alone) was all booked, so we...
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Re: Stand Alone Vs. SiJCP Question
Hi @MichelleB1980, This post has been moved to the Customer Support
group. I'm sorry to hear this! Generally, we recommend that clients
inquire with the store directly regarding any specific requests ...
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Re: Stand Alone Vs. SiJCP Question
@LaurieBT wrote:Hi @MichelleB1980, This post has been moved to the
Customer Support group. I'm sorry to hear this! Generally, we recommend
that clients inquire with the store directly regarding any sp...
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Color IQ
I was able to put in my color IQ. But it’s not showing me matches. Can
someone please tell me what I’m doing wrong?? Thanks!
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Re: Color IQ
Hi @Operationbeauty, You should be able to enter your ColorIQ number
into the ColorIQ system > https://www.sephora.com/color-iq to find
fitting shade matches across brands. You can also enter your Col...
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Gift Card
hey everyone, I have three $5 gift cards and I was wondering if anyone
could tell me how to merge those into one $15 gift card so that i can
place my order. Thank You 😃
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Re: Gift Card
Hi @Ducky098, I should be able to assist you with this, depending on
what type of gift cards these are. Also, you can always contact us by
phone at 1-877-Sephora (1-877-737-4672) for assistance with p...
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Link VIB card to account?
Please could someone help me link my VIB card to my online account?
Thanks! I want to make sure my VIB points in-store link to my online
points.
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Re: Link VIB card to account?
Hi @Anonymous, I will send you a private message so that I can assist
you with this. Thanks! Best Wishes, Janean
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Re: Link VIB card to account?
Hi @Anonymous, I'm happy to help! I'll be sending you a PM shortly to
assist. 🙂 Best Regards, ❤️ Raquel
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Re: Link VIB card to account?
Hi @Anonymous, I see that another MOD was able to assist you with this.
🙂 Warm regards, Laurie
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Adding points from receipt
Hi there, I just made my first purchase at Sephora and didn't sign up
for the Insider rewards until after...the clerk told me I could enter my
receipt online to add the points to my account but I can't seem to
figure out how to...help? Jen
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Re: Adding points from receipt
Hi @JenniferCats, We can definitely help 🙂 Please send me (or another
mod) a PM with a clear photo of your receipt so that we may add the
points. For faster assistance, please call us at 1-877-SEPHOR...
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Link VIB card to my online account
Hi How do I link my VIB account to my online profile? I can't seem to
find that anywhere.
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Re: Link VIB card to my online account
Hi @Anonymous, I can help with that! I am sending you a private message
to help. Regards, Kevin
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No response to email, promised credit by phone, still no credit or response!
I placed an order 9/2/2018 and immediately after submitting the order, I
realized I didn't include the VIB 15% off code, which was the only
reason I was placing an order in the first place. I immediat...
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Re: No response to email, promised credit by phone, still no credit or response!
Hi @kittengirl09, I'm sorry for any confusion! Upon review, the store
credit is still available on your Sephora account. This credit does not
have an expiration date, and will automatically apply towa...
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Birthday
how do i change my birthday date ? to november 1 ..i put a random one
when i first signed up? help
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Re: Birthday
Hi @queenziee, I have updated this for you. You may need to log out and
back into your account to see these changes. Best Wishes, Janean
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Adding to a confirmed (but not yet shipped) order?
I unfortunately realized i forgot to include an item in my order. Its
been confirmed but hasnt yet shipped. I was wondering if it is possible
to add to the order? I don't want to have to make another ...
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Re: Adding to a confirmed (but not yet shipped) order?
Hi @Vivviane, We are unable to modify orders once the order has been
placed. I will send you a private message so that I can discuss this
further with you. -Janean
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change my birthday
hey when I first made this account I just chose a random birthday when
my birthday is actually October 9 but I don’t know how to do that. help?
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Re: change my birthday
Hi @vijaybw15, I have updated your birthday for you. You may want to log
out of your account and then log back in to see the updates. Thanks!
Best Wishes, Janean
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How to delete a review?
I accidentally put the wrong product on a review and can’t delete it.
Please delete the review by LolaPaluza for Marc Jacobs foundation. Thank
you
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Re: How to delete a review?
Hi @LolaPaluza, I have removed that for you and it should come down
within 24 hours.
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Re: How to delete a review?
Thank you. It would be good if your app would allow users to delete or
edit ther own reviews
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Sephora return policy misperception
Hello, Recently, in August 2018, I decided to seek skincare advice from
my closest Sephora beauty store because I have never had a bad
experience with Sephora, at least related to the make up departme...
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Re: Sephora return policy misperception
Hi @NanRomero08, I'm so sorry to hear about your store experience and
appreciate you bringing it to our attention. We strive to provide our
clients with a welcoming environment and take pride in our c...
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Re: Price match
Hi @Autumnj91, Sephora price matches for retail prices, not discounted
or sale prices. Please send me a private message if you need further
assistance. Warm Regards, Penelope
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Unsuccessful Authorization and canceled my order!
I just want to buy a single cream but find my order being canceled! I am
a rouge and made 1 order successful before. Now I have 5 orders in a row
canceled, no explanation, no notice. Every time I sent...
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Re: Unsuccessful Authorization and canceled my order!
Hi @Anonymous, I'm sorry for the trouble you're having! It sounds like
you will need to speak to someone from our customer service department
to have this resolved. Please call us at 1-877-SEPHORA (1-877-737-4672)
so someone can help. Regards, Kevin
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Re: Unsuccessful Authorization and canceled my order!
I've contacted them 5 times and get the same message 5 times, and no one
even tells me what's wrong! I'm not a robot and I'm not looking for
robot responding!Really disappoint! I wont buy anything fro...
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Theft of Sephora Card
To whom it may concern I was effected by a home invasion on 9/27/18 and
I have to start from the bottom up. My wallet was stolen and in that
wallet I had important cards such as license, debit and cre...
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