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Post in Customer Support

Theft of Sephora Card

To whom it may concern I was effected by a home invasion on 9/27/18 and I have to start from the bottom up. My wallet was stolen and in that wallet I had important cards such as license, debit and credit cards. I have already cancelled and requested new cards. With that being said I also had my Sephora insider card and need to know if I can receive a new one and what steps I need to take. Any help would be greatly appreciated. Thank you.

Re: Theft of Sephora Card

Hi @Jaragee, I'm so sorry to hear that! Most of the time, there is an email address associated with your card number, so you can just go back into your store and have your card replaced on your account.  Unfortunately, we are unable to send out cards from Sephora.com.  

 

I hope this helps! 

 

Regards, 

Kevin

RE: Re: Theft of Sephora Card

Hi Kevin this is helpful and I will do this at some point soon, thank you.
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