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198,900 Posts
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Re: New Website
Hi @Titian06, We're so sorry for any inconvenience and we're working to
resolve this as soon as possible. Thank you so much for your patience!
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Re: How do i delete my credit card from the app?
Hi @ScarboroughK You should be able to remove your credit card by
tapping edit and then tapping "delete credit card". If you need
assistance with this, please give us a call at 1-877-SEPHORA and a
Beauty Advisor will be happy to help.
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RE: Re: How do i delete my credit card from the app?
There is no delete showing up on the app only edit
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Unsuccessful Authorization Order - Recurring, Unresolved, No Assistance
Hi, I called Sephora yesterday because my recurring ordering issue was
getting nowhere with emails to Sephora. The customer service
representative said someone would get back to me by the end of Sunda...
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Unsuccessful Authorization Order - Recurring, Unresolved, No Assistance
Spoiler (Highlight to read)Hi, I called Sephora yesterday because my
recurring ordering issue was getting nowhere with emails to Sephora. The
customer service representative said someone would get bac...
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Missing beauty insider points
Hi, I bought stuff using my BI card yesterday and merged it with my
online account yesterday too. It’s been over 24 hours but the points
from yesterday still hasn’t shown up. I was wondering what to do?
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Re: Missing beauty insider points
Hi @xCatherine I'll be happy to look into this for you and will send you
a message with more information.
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Beauty Blender Sample
Hello, I thought the Beauty blender sample was sent with the purchase of
any foundation. My last order was the Dior Backstage face and body
foundation, but I didn’t receive that sample. Was it not inc...
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Re: Beauty Blender Sample
Hi @ynga, I'll be sending you a private message shortly! Best Regards,
❤️ Raquel
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Order help
I am here regarding a Sephora order, ordered during the sale and just
received. I am VERY unpleased with the condition my package was sent.
Upon opening my package my BECCA highlighter was completely ...
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Re: Order help
Hi @Vicc27, I sincerely apologize about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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WHERE IS MY SAMPLES?
why I didn’t receive any samples i choose when i order online???? This
is my 4th purchase online which is no samples in it. If run out i can
understand but why not give me with something else. I spend...
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Re: WHERE IS MY SAMPLES?
Hi @Deasy7777, I'm so sorry about this! I'll be sending you a private
message shortly. Best Regards, ❤️ Raquel
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banned
So, I was just banned from returns for a full year. Exactly one return
without a receipt, which wasnt even technically a return it was an
exchange. If I've ever returned anything it's always with a re...
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VIB Card
I've had a VIB card for years, but just signed up for an online account.
How can I link them? Thanks!
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How does the foundation finder in virtual artist work?
I thought I'd be able to virtually try on foundation but cannot get it
to work.
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Re: How does the foundation finder in virtual artist work?
Hi @ambazinga, Sorry for the confusion! We don't offer virtual try-ons
of foundations, at this time. But you can use our foundation finder here
for foundation recommendations: https://www.sephora.com/...
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Transfer points
I made two different accounts with two emails, can I transfer the points
from my old account to my new one?
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Re: Transfer points
Hi @Saige222, Yes! I'm happy to link your accounts together and combine
all points into one as Sephora only allows one account per individual.
I'll send you a private message requesting more information to assist. -
Laurie
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Re: Transfer points
I also need help linking my account with my girlfriend so we can combine
our points please help
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Re: Transfer points
Hi @Anonymous, Of course. 🙂 Sending you a private message now! Best
regards, Laurie
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Re: Transfer points
LaurieBT wrote:Hi @Saige222, Yes! I'm happy to link your accounts
together and combine all points into one as Sephora only allows one
account per individual. I'll send you a private message requesting...
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Re: Transfer points
Hi @misheysan94, Yes, I can certainly assist with this. I'll send you a
private message now. 🙂 - Laurie
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Reward Points
Hi! i have never used online shopping with Sephora i usually go to the
store and i have beauty insider card and i'm wondering if i can use my
points online. Is there a way to link my card points to online account
points?
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Re: Reward Points
Hi @KeRViv, I can assist you with linking your accounts. Please send me
a PM with your registered email address so I can look into this further
for you. Best, Zakiya
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Viseart Pallete Damaged
My palette arrived broken =( I am so sad about it because I wanted it
for so long. Why does Sephora pack the products so badly? Especially
when products are so expensive.
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1 Reply
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Re: Viseart Pallete Damaged
Hi @XuegeLi I am so sorry to hear this. I will send you a private
message for further assistance with your order. Best, Zakiya
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Forgot to add birthday gift to order
Hi, I just placed an order and forgot to add my birthday gift. Is there
any way I can still add it to my order?
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Re: Forgot to add birthday gift to order
Hi @drzm, I'm sorry your Birthday Gift wasn't included in your order!
I'll send you a PM to assist you. Always, Danee
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How to cancel an order?
Hey i just ordered something and i found that i had ordered the wrong
items and now i want to cancel it but i couldn't find a way to do that.
So i wanna ask that if there's any way that i can cancel my order?Thanks
a lot ! 🙂
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Re: How to cancel an order?
Hi @CHINGYYY, We have a short timeframe in which we are able to cancel
orders. I'm going to send you a PM to assist you! Always, Danee
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