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198,507 Posts
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Re: Chat support
Hi @Rachiexo, I'm very sorry to hear this and appreciate your feedback.
I'll be sure to send the information you've provided to the appropriate
team for review. Again, so sorry for your experience! Best, Rebecca
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Birthday
Hello, I called the customer service today to change my birthdate to my
real birthday August 29 but it has not been updated yet. How long will
it take to update? Thanks!
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Re: Birthday
Hi @SarahZachary, I will send you a PM shortly to assist you with this.
Best, Rebecca
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Payment cannot get through?
I want to make an order online, card details same as usual, but it keeps
saying there is error within the payment. Can anyone help?
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Re: Payment cannot get through?
Hi @Anonymous, I am sorry to hear this! Please contact us at
1-877-Sephora (1-877-737-4672) so we can further assist you. Thanks!
Best, Rebecca
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Unsuccessful Authorization
I ordered a Sephora play and it says Unsuccessful Authorization, why?
Can anyone check my order?
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Re: Unsuccessful Authorization
Hi @anapiment3l I will look into this for you now, and send you a PM
with more info shortly.
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Re: VIB Sale
Hi @mam1996 and @victoriapham sorry for the confusion! The promotion
hasn't started for VIB and Insiders just yet. For more info, please
visit this thread: https://community.sephora.com/t5/Customer-Su...
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Re: VIB Sale
Same problem here and Im not sure why. I guess the sale is still going
on bc my friend just placed her order with promo code earlier.
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Link phone number to account
I'm trying to link my phone number to my account, but can't find the
option anywhere. Is it possible for me to do this?
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Re: Link phone number to account
Hi @sophie886, I will send you a PM momentarily so that I can assist you
with linking your accounts together. Thank you. Warmest regards, Helen
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Not receiving emails
It's been over a week since I've received a Sephora email. I checked to
make sure that I added Sephora as a contact to my email and that I
didn't accidentally unsubscribe. I'm worried I am missing out...
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Re: Not receiving emails
Hi @natfic, I will be sending you a PM shortly to further assist you.
Thanks! Best, Rebecca
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Re: color match Q
Hi @Star9900, I recommend visiting your local Sephora to get color
matched on the BEAUTYBLENDER - Bounce™ Liquid Whip Long Wear Foundation.
Best,Rebecca
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Fedex？
I just gave up a package，because it was ship via FedEx, who has time to
stay at home to sign the package? Why do I have to drive 40mins to pick
up a package? I received a notic card, no pick address, ...
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Re: Fedex？
I’m in the same boat! FedEx is open a whole 2 hours a day in Fort
McMurray and I work those 2 hours... they won’t reroute it to another
address that could actually get the package (in a different town...
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No samples again
Hello. I got my order and Again no samples. I’m getting none at all in
75% of my orders.
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Re: No samples again
Hi @Indy701, Oh no! I'm sorry to hear this. I'll be sending you a
private message shortly. 🙂 Best Regards,❤️ Raquel
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Wrong SHIPPING ADDRESS Entered
hey, I entered the wrong shipping address for sephora play box
subscription. How do I change it ? Thanks.
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Re: Wrong SHIPPING ADDRESS Entered
Hi @Ak212, I'm sorry to hear this! To update your shipping information
for PLAY!, please navigate to Account > Subscriptions > PLAY! by
Sephora. Scroll down to billing/shipping address and click “Edit...
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Re: 2 VIB accounts
Hi Rebecca, Thank you for helping. I “think” I have 2 accounts, maybe
you can check for me. I think ithe emails associated are Phone number is
. I have one card in front of me which is and this is the...
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Dior Face and Body Foundation
I've been waiting for the lighter shades of this foundation to be in
stock for nearly 3 weeks. I'd like to buy it during the sale, but am not
sure when or if these shades will come back. Any clue, Sephora?
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Re: Dior Face and Body Foundation
Hi there, I recommend using the 'Email when in stock' on the product
page or contacting your local Sephora store for product availability in
store. Thanks! Best, Rebecca @rayvin400
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Re: products
Hi @Flavia02, 'Exclusive' on our website or in our stores means you can
only get the item at Sephora! Best, Rebecca
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Point perks during the current appreciation sale
Hello there! I have been holding off to place my order during the sale,
because I am hoping for some point perks. When will new 100 and 250
point perks be added to the website? Thank you ,Ameerah
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Re: Point perks during the current appreciation sale
Hi @Shanum, New Rewards are released every Tuesday and Thursday - check
back then! Thanks! Best, Rebecca
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Shu Uemura Depsea Hydrability Emulsion Replacement
What product do you carry that’s similar to the Shu Uemura Depsea
Hydrability Emulsion? I’m looking for a liquid facial lotion for day
time use.
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Re: Shu Uemura Depsea Hydrability Emulsion Replacement
Hi @Pinkaboo, I recommend the ALGENIST - SPLASH Absolute Hydration
Replenishing Emulsion. It gives you great hydration and has a
lightweight, comfortable feeling on the skin. Hope this helps!
Best,Rebecca
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Gift card
I have a gift card that I got this past Christmas and I have used some
of it. Well I forgot that I had it so I decided to check my balance and
it showed I still had like $25 left on it and I went on t...
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Re: Gift card
Hi @Anonymous, I will be sending you a PM shortly to assist you further.
Best, Rebecca
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Missing Items
Hello. I am missing the Lancôme Mascara from my play box this month. Can
someone please tell me how I go about receiving this? Thanks!
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Re: Missing Items
Hi @Anonymous, I will be sending you a PM shortly to assist you with
this. Best, Rebecca
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Online return in store
Hi I had a couple of items that I wanted to return in store that I
purchased online for store credit or exchange. I have the items in their
packaging and the order summery that came in the order but I...
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Re: Online return in store
Hi @pixie4life, You’re able to exchange or return new or gently used
items within 60 days (30 in Canada) of the original purchase date along
with proof of purchase. All store returns are at our store'...
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