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201,187 Posts
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Re: Sephoria Gold Key update
Hi -- Yes, I was able to reach someone using that number. They said that
they only provide ticketing support and that all bookings/confirmations
would occur through the Concierge service. They have no...
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Play box Foundation question
I was wondering if someone was actually reading our profiles. I received
a Banana-colored ABH stick and I’m a really a Walnut. So not only is
there not a new Try-It-On model in my skin tone anymore, b...
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Play! Pass Questions
I placed an order online yesterday using the September Play Pass promo
code. How long does it usually take to get the 50 bonus points? And if I
order something today using the October Play Pass code, ...
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Re: Play! Pass Questions
Hi @NewbieLK, The 50 Play! Pass points should be added to your Beauty
Bank within 24 hours of your order or store purchase. Please feel free
to send me a private message with your order number if the ...
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Order still hasn't shipped
I placed an order on Oct 14th and it is the afternoon of the 17th. My
order status has been in progress. I have had much larger orders on
'insider' status and gotten them faster than this. I'm wonderi...
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Re: Order still hasn't shipped
Hi @Jessykay I'm sorry for the wait! I will look into this for you and
send you a message with more information.
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One to one FaceTime makeup tutorial
Hi. I'm new to eye makeup and I live in northern Ontario Canada, so
there are no Sephora stores near by. I've watched many you tube
tutorials but I really need a live one to one session. Is this avail...
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Re: One to one FaceTime makeup tutorial
Hi Izzy1979, If you are going to be on holiday somewhere in the near
future I would make an appointment at a Sephora in the area you are
going to be in and you can do this through the site or call in....
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Rewards points not credited
Hi there, I had a big shop in Sephora today but was told my points could
not be credited because I do not have an address in the city. They did
say I could get them added because I have my receipt. Can someone help
me with this please? Thank kirsty
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Re: Rewards points not credited
Hi @Anonymous, That is strange. The Cast Member should always add the
purchase to your account if you are located in the US or Canada. I'll
send you a private message to assist you. -Mali
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Re: Rewards points not credited
Hi Malilooking forward to the DM - for info, I was not in the USA, I was
in Seville, Spain. They said the points counted but could not be added
on, even though I showed them my account.
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Re: Rewards points not credited
Please note that international purchases cannot be added to your US
Beauty Insider account and vice and versa. Loyalty Programs differ from
country to country. Thanks!
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Adding beauty insider points after purchase
Hi, I made a purchase last week but wasnt asked for my sephora account.
I still have my receipt and I'd like to add it to my account now. Could
someone assist me in this? Thanks!
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Re: Adding beauty insider points after purchase
Hi @laurasutardja, I'll send you a private message to assist you! -Mali
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Gift card invalid?
I received a gift card last Christmas - went online to use it today, and
it said it was invalid - I haven’t used this card once. How do I
activate it?
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Re: Gift card invalid?
Hi @Lissa1126, I'll send you a private message to assist you. Thanks!
-Mali
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HOLIDAY BONUS 2018!
Hi Girls Have any of you already received the beauty insider Holiday
bonus 2018? I have not received anything yet!😖
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Re: HOLIDAY BONUS 2018!
Hi @saravbr, Please stay tuned via email or on the FAQ's for details.
Thanks!
https://community.sephora.com/t5/Customer-Support/Holiday-Bonus-2018/m-p/4246197#M156069
-Mali
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Order hasn't shipped?
Can someone please look into the order I placed October 11th? I should
have had 2 day shipping and while there is a tracking number l, it
hasn't appeared to have moved anywhere. Appreciate your help!
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Re: Order hasn't shipped?
Hi @Shelbstirr, I'll send you a private message to assist you. Thanks!
-Mali
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Order question
I already recieved my order but was having issues and was wondering if
someone could reach out and help me? Thank you
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Reload gift card
Hi, I have a plastic gift card bought online and I used the entire
amount. How I reload the gift card? Thanks in advance!
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Re: Reload gift card
Hi @janee9, You are welcome to reload these in store, not online though.
Thanks! -Mali
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App not displaying products
Anyone else having issues with not being able to see anything on the
app? I’m unable to see any of the promos on the home page, no product
photos when I click on a specific product (see attached photo...
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Re: App not displaying products
Hi SSmith86, It looks like you are international! I will send you a
private message to assist. -Mali
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Missing Item
I recently ordered a few things and just received my package today.
Everything was in my package except for my mini Natasha Denona lila
palette. The invoice says it should be in here but its not. I’ve...
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Re: Missing Item
Hi @Paige242, I'm sorry to hear this! I'll take a look further, and I'll
send you a private message to help shortly. Kind regards, Laurie
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RE: Re: Missing Item
I was told you guys were going to send me the missing palette I ordered
2 weeks ago and I still have yet to receive it.
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Error message saying that I reached the limit of PMs I can send
I haven't sent any PMs today, and am just trying to reply to a mod's PM
when I got an error message saying that I have reached the limit of PMs
I can send for now, and to try again later. This has never happened
before.
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Re: Error message saying that I reached the limit of PMs I can send
Hi @Mechart, I will send you a private message to assist you. If you are
not able to respond on that private message from me then tag me here to
let me know. 😉 -Mali
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Order Cancelled
My order was cancelled by Sephora. How do I get a refund?? Should I send
an email or should I wait? The email doesn’t mention anything about a
refund
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Re: Order Cancelled
Hi @Anonymous, Sorry for any confusion! When an order gets cancelled you
will not be charged. We only charge once and when the order ships. What
you are seeing is a pending authorization that is tempo...
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Help with returns
I got a gift that I’d like to return, but I don’t have a receipt. The
store closest to me is a JCP and they can’t do it because they aren’t
real Sephora and can’t do anything—don’t get me started. The...
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Re: Help with returns
Hi @Funkissedjm, I am sorry to hear that you are having issues with
making a return. You do need your original receipt to return or exchange
in stores including Sephora inside JCPenney. If you used yo...
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RE: Re: Help with returns
Thanks. I guess I’ve always had purchases on my rewards card before so
it didn’t matter that I didn’t have a receipt.
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