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201,187 Posts
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Farsali “The One” Facial Cleanser
I would like to suggest adding this product for sale on Sephora. This is
the most amazing facial cleanser I’ve ever used, it is so gentle, and
possibly could be deemed “Clean” by Sephora. I have been ...
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Foundation flashback
I've tried SO many foundations and all of them turn me into a ghost. I
heard so many good reviews about the MUFE Ultra HD foundation and how it
gives no flashback so I gave it a try, and it still turn...
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No samples with order
I recently ordered diferent products from sephora online and choose the
three samples but i didnt get them when i opened the box ?? This is not
fair and very disappointing !
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Re: No samples with order
Hi @KhadijaMehr, so sorry to hear that! I am sending you a private
message to help. Cheers! Kevin
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Wrong Samples/0 Samples/Opened Beauty Offers
I keep receiving either wrong samples or 0 samples. 😞 Customer service
has been no help either and I always get "accidentally" hung up on. Most
people say deal with it or get the samples in store, ho...
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Re: Wrong Samples/0 Samples/Opened Beauty Offers
Hello Marrrryyyyy, I'm sorry to hear about the issues you've been
having! The free samples are a great way to try new products, and we do
our best to ensure that you receive them. Unfortunately, we ca...
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Drunk elephant trunk
Will the drunk elephant trunk be restocked? If so, will it be in time
for the sale?
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Re: Drunk elephant trunk
Hi @JBed, this is currently in-stock on the site! I recommend searching
for item # 2154177. I hope this helps!
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How do I delete a review
I wrote a review for the fenty lip pant and on further usage it
constantly leaks and gets absolutely everywhere probably a bad batch. I
would like to get rid of the review I made for it.
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Re: How do I delete a review
Hi @Zetroc100! I'm sorry to hear that! I am sending you a private
message to help. Cheers! Kevin
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Order hasn’t shipped?
Is there some kind of a holdup? It’s been 2 full business days and my
package hasn’t shipped. I’d expect that during a sale but not during
regular prices when I am supposed to have flash shipping..
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Re: Order hasn’t shipped?
Hi @courtneybrad, I'm sorry to hear that! I can take a closer look at
the order and see what might be going on. I am sending you a PM to get
more info. Regards, Kevin
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Sorry I’m new...
How can I add a picture in my profile instead of the cute black and
white lash Goddess?
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Re: Sorry I’m new...
Hi @LadyTea84! To change your profile picture, hover over your name at
the top of the screen and select "Profile" from the drop-down menu that
shows up. From there, to the right of your image, select ...
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HELP ME
sephora I want to buy in your store because these brands do not exist in
my country but they reject my locker address, and believe me it is
difficult for me to get there then if they could help me accepting my
locker I would be delighted
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Re: HELP ME
Hi @Anonymous, I am sorry to hear this! Please note that I have moved
your post to Customer Support and I will send you a PM for further
assistance. Best, Zakiya
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Taking my money and run
Just got banned for a year from returning. Meanwhile every return with
the exception of maybe 1 or 2 in the past year were without a receipt
but the sales reps assure you it’s no problem. I can ALWAYS...
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Is the cover fx contour kit coming back?
Ive noticed the cover fx contour kit is no longer available online in
Canada, will it be coming back?
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Re: Is the cover fx contour kit coming back?
Hi @valdablondie! I am showing that the CoverFX Contour Kit is being
discontinued with Sephora. There may be another product replacing it,
but I don't show any additional info at this time. Cheers! Kevin
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Account hacked
WARNING ...... Someone just tried to place 2 large orders through my
Sephora account online ... they had added this info into the Ship to
area: Luckily I was on the computer, saw the confirmation e-ma...
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Re: Account hacked
Seems like Sephora is being breached and doing nothing about it, i see
so many complaints right now of being hacked. I wonder why this isn't in
the news yet. Since i've commented on a different post, ...
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Re: Account hacked
Hi @Anonymous, Website security is something that we take very seriously
here at Sephora. Please feel free to send me or any other Mod a private
message if you need assistance with anything. Thank you. Best Regards,
❤️ Raquel
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Re: Account hacked
I am not a Sephora customer, (I had to register on their site today to
post this). Last night a fraudulent charge appeared on my bank account
for over $1,1100.00 . The statement notes the store locati...
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Re: Account hacked
Hi @Anonymous, Sorry to hear that your credit card was fraudulently used
in one of our stores! So if you had a Sephora Beauty Insider account
prior to this then it would make sense to investigate furt...
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Re: Account hacked
Just happened to me this morning! $307 worth of lipsticks! This can't be
a fluke? There has to be a breach that so many of us have had this
happen recently? Was able to get it rectified quickly throug...
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Re: Account hacked
Happened to me too, just now! $586 worth of Burberry lipgloss!! It's 4th
of July, so I can't call Sephora because they're closed. I'm in NM and
scammer is shipping to CA. The selected method of paymen...
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Re: Account hacked
@samaga, I'm so sorry to hear this! I'll send you a private message in
just a moment. Best regards, Laurie
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@samaga Did you also change your Sephora password? I woul...
@samaga Did you also change your Sephora password? I would strongly
suggest calling 1-877-Sephora as soon as they open. I'm very sorry this
happened to you.
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Re: Account hacked
My account also has a weird transaction, $340.86, which i didn’t
purchase. I am in a vacation right now and got thousands of phishing
emails yesterday 5/7/2018 around 2pm hawaii time. I checked mybank...
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Re: Account hacked
Hi @hzlo, I'm so sorry to hear about this! In reviewing your account, it
appears that one of our representatives has already assisted you with
this. If you have any additional questions or concerns, p...
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Re: Account hacked
My account was hacked this morning 4/25. My husband checked his bank
account and saw 2 charges $500+ in total. We called and canceled our
card, which is a huge inconvenience to us. Sephora did rectify...
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Re: Account hacked
This just happened to me early this morning. My email inbox had 400
unread emails and I notice my credit card had alerted me to over the
limit spending on my sephora account. I called the credit card ...
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Re: Account hacked
Hi @stephmahan, I'm so sorry for the inconvenience caused and thank you
for letting us know that a Customer Service Agent was able to rectify
the issue for you. We know that our clients trust us to pr...
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Re: Account hacked
The same happened to me. I was basically robbed! Charged for merchandise
I neither ordered or received. No help from customer service. I even
alerted them before the item was processed and I was still charged.
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Re: Account hacked
Hi @flproctor1966, I'm really sorry to hear about this. I can see that
another mod is currently assisting you in regards to this experience!
Bisous, Sian
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