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201,185 Posts
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Re: Sample issues?
Sorry to hear that, @Marrrryyyyy! I will share your feedback regarding
sample substitutions. -Mali
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Highlighting words ?
Hello, I noticed some people are highlighting products in blue when they
mention them, how is this done?
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Re: Highlighting words ?
Hi @Fortyniner49, I would ask the person when you see it next! Or,
please send me a PM with a screenshot of what you are referring to so I
can look into it for you. Thanks! 🙂 -Mali
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What is Sephora's return policy on opened/used tool?
I know we can return beauty products if it's only sligthly used, but
does the same rule apply for tools/devices (like facial toning device,
LED mask, hair removal device, etc.)?
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Re: What is Sephora's return policy on opened/used tool?
Hi @Anonymous, Depending on the device it may have a warranty. If this
was purchased in store, I would call the store to verify. If this was in
an online order, feel free to PM me for assistance. Thanks! -Mali
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Missing products!!
I am missing 2 items in my order that I just received today. Is there a
number that I can call to talk to somebody? I spent $200 and I’m upset
that I’m missing my items that were not cheap at all.
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Re: Missing products!!
Hi @WoahAnna, I'm sorry to hear this! I'm going to send you a PM shortly
for assistance! Best, Steph
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RE: Re: Missing products!!
I pm’d back and haven’t heard anything yet. How long do I have to wait
roughly? I’m not sure if you received my message.
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Re: RE: Re: Missing products!!
@WoahAnna, it looks like this conversation happened towards the end of
the day and we may have been offline already. I'll send you a PM now.
-Mali
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NO DELIVERY
I made an order with standard 3 day shipping, I was following the
shipment and it said my package was delivered right on time and left at
my side door. I don’t have a side door and there is no package...
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NO DELIVERY
I had the same thing happen to me! I called and Sephora is reshipping
but they used a delivery service called Laser Shipping that apparently
has irresponsible employees.
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I just had this happen this week too! Sephora reshipped,...
I just had this happen this week too! Sephora reshipped, but I am really
concerned! I want to get a Tom Ford perfume during the VIB sale, and I'm
not sure if it's a good idea! Lasership said it was de...
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Re: I just had this happen this week too! Sephora reshipped,...
@Anonymous, sorry to hear about this! Send me a PM if you still need
assistance with a current order. Please note, you can select USPS if
this is showing at checkout. -Mali
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Re: NO DELIVERY
Hi @bloomingtulip, This was an old thread on a non CS Group so I had to
move here to CS. 😉 If you need further assistance please send me a
private message. Thanks! -Mali
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Re: NO DELIVERY
@kierstenrov I suggest either calling customer service or posting in the
customer support group so a MOD can see and assist you
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Re: NO DELIVERY
Same issue with mines. My package was delivered on Sunday at 8:27pm and
left at "front door" but it was actually left in the middle of a busy
New York street (never got my package but ended up getting...
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Return without packaging???
So, I just bought a highlighter from cover fx and I do not really like
it for a variety of reasons. I would like to return it but I do not have
the receipt or box. Can I return it with my insider card and without a
box?
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Re: Return without packaging???
I found this post while trying to find out the same thing. Were you able
to do the return? Update: Don't bother going to a Sephora inside
JCPenney without a receipt. You have to go to a stand alone store and
they will do the return for you.
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Re: Return without packaging???
Hi @Anonymous, As long as the store where you make your return can
locate the item within your purchase history, there should be no issues
returning this item 🙂 Bisous, Sian
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Rouge 2 day shipping
I received an email saying my order shipped on 10/15, but tracking says
it won't be delivered until 10/19 (I'll be out of town by then). I was
counting on 2 day shipping as Rouge but am disappointed i...
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Re: Rouge 2 day shipping
Hi @keystar, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Phone number question...
how do you link a phone number to a pre-existing account? I can't seem
to find anywhere to put it. Thanks! -Lauren
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Re: Phone number question...
Hi Lauren, I will send you a PM for further assistance with linking your
phone number. Best, Zakiya
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what's going on with the double points??
I purchased an item over $20. I originally had 507pts I believe and I
know there were only 50pts added. If it was double I would of gotten
around 600pts. And of course I used the promo code for Sept. ...
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Re: what's going on with the double points??
Hi @Anonymous, I will send you a PM for further assistance with your
points. Best, Zakiya
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Purchased an item online
order number: . I received my eyeshadow palette, however there were no 3
samples in the box. I would of loved to try those samples out. also
posted about not getting my double points. can I get my samples
please???
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Re: Purchased an item online
Hi @Anonymous, I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
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Received a used and/or swatched item in mail
Hello, This has never happened to me before, but I believe I received a
used or at least swatched item of the Hourglass Ambient Lighting Palette
Volume 4 today in the mail. Pictures included, you can ...
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Re: Received a used and/or swatched item in mail
Hi @sesphyr, I will send you a PM for further assistance with your
palette. Best, Zakiya
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Sephoria Gold Key update
I’ve received and registered my tickets but have not received any sort
of confirmation email. When I try to call the Sephoria hotline it goes
straight to voicemail. How do i book my masterclass and fast passes?!?!
Has anyone gotten any info on this?
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Re: Sephoria Gold Key update
Contact sephoriagoldkey@gmail.com and request they send you the form.
@Kaitlyn89
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Re: Sephoria Gold Key update
Hi @Kaitlyn89, I'm sorry to hear you didn't receive an email regarding
the masterclasses! I'm sending you a PM now. Always, Danee
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Re: Sephoria Gold Key update
I am experiencing the same issue. I put in my class requests and haven’t
gotten a confirmation on them or on how to book any of the services. Now
it’s only 3 days away!!! Every time I try to contact t...
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Re: Sephoria Gold Key update
Hi @SpaceKate, For Sephoria assistance, please send an email to
support@festivalticketing.com or call 855-279-6808. Thanks! -Mali
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Re: Sephoria Gold Key update
Hi @MaliBT @DaneeBT I did reach out to that email address but I got a
very vague response back: Hello,A case has been created for your
request, Case # 457771 Please review the following articles from ...
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Re: Sephoria Gold Key update
Hi @SpaceKate, Were you able to reach someone via the number I gave you?
-Mali
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Re: Sephoria Gold Key update
Hi -- Yes, I was able to reach someone using that number. They said that
they only provide ticketing support and that all bookings/confirmations
would occur through the Concierge service. They have no...
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Play box Foundation question
I was wondering if someone was actually reading our profiles. I received
a Banana-colored ABH stick and I’m a really a Walnut. So not only is
there not a new Try-It-On model in my skin tone anymore, b...
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