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200,424 Posts
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Sign In
I am currently on the Sephora app and every day is making me sign in. Am
I doing something wrong could I possibly be hacked or did something
change with the Sephora app?
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RE: Sign In
I thought it was just me... I recently updated both the app and iOS and
I have the keep me signed in tab on. Every time I close the app I have
to sign in again. If I kept it running, every time my pho...
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Re: RE: Sign In
Hi @caway, @PinkStarburst, @2017C, I'm sorry to hear that and can
certainly understand your frustration. I will be sending you guys a PM
shortly. Thank you! Warmest regards, Helen
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RE: Sign In
It’s the same for me, I had a small unauthorized charge on my bank
account that wasn’t appearing anywhere from their end or mine, thought
it was just a security thing, guess not OR others might have had the
same issue I did. Hmm
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Paid on Sephora app with Apple Pay, card charged, but no order confirmation?
I used Apple Pay to checkout and pay on the Sephora app but I didn't get
an order confirmation email and my cart is still full of the same items.
My wallet app shows that the transaction was made and ...
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Re: Paid on Sephora app with Apple Pay, card charged, but no order confirmation?
This happened to me just now and I am so frustrated!!! What was the
solution the Sephora gave you?
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Re: Paid on Sephora app with Apple Pay, card charged, but no order confirmation?
Hi @emcclung, I will send you a PM to assist you shortly! Thank you.
Warmest regards, Helen
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Re: Paid on Sephora app with Apple Pay, card charged, but no order confirmation?
Hi @Elfen, I'll send you a pm shortly to help you out. 🙂
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Rouge benefit: makeover
hi... I was casually checking my beauty insider page and noticed that I
dont see anymore anything about Rouges getting as many full beauty
makeovers as we want. I am rouge and that's the main reason f...
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Re: Rouge benefit: makeover
I just called the Sephora Rouge line because I also couldn't find it
anymore and they told me that it's no longer complimentary for Rouge
members anymore. This might be a Oct 1 2018 start thing but th...
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Re: Rouge benefit: makeover
Hi @amez, I'm sorry for the confusion. I just verified that the
complimentary Rouge makeovers are still free for Rouge clients. If there
are going to be any changes made to the program, everyone will ...
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Re: Rouge benefit: makeover
I spoke with Jon Paul this morning on via the Rouge hotline at 10:12AM
PST.
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Re: Rouge benefit: makeover
I just spoke with customer support via live chat, the 45-min custom
makeover is still available and free to Rouge members, but for some
reason it's not an option available anymore to schedule via the ...
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Re: Rouge benefit: makeover
Hi!! Thank you!!!Yes , please. I wonder if we can still schedule online
and then when we show up there and put our emails, they will know you
are a rouge and be ok. Call the stores to schedule is a pain hehehehe
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Re: Rouge benefit: makeover
I called my local store, where I'd be scheduling the appointment, per
the store director, the associate I was speaking to went and asked them,
the Makeup Deluxe makeover has replaced the custom makeov...
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Re: Rouge benefit: makeover
@FabsConti Yes, just make sure to reserve the appointment through your
Rouge account online.
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Sephora Play old box sold to me
I ordered one of the past Sephora Play boxes for sale in the store a
couple of weeks ago. I just picked up my package from my postal box and
discovered that the box I was sold is OVER A YEAR OLD. Its ...
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Re: Sephora Play old box sold to me
Hi @Merchart, Sorry for any confusion! If you have any trouble redeeming
your PLAY Pass, please let myself or one of the mods know via DM so that
we can assist you further. The products within your PL...
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Re: Sephora Play old box sold to me
@SianBTwill do. I'll also be DMing you about the products after all.
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Missing samples
I just switched over to Sephora after shopping at Ulta for years. I have
placed two orders this month and received zero samples in both despite
picking them out and them appearing in my order history....
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Re: Missing samples
Hi @Lucy0011, sorry about that! I will PM you in a moment for more
information to help.
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Sephora Affiliate Program Approval
Hi, I applied to the US affiliate program recently and I've yet to hear
from anyone. I reached out again via email a couple of days ago and
still no response. Is there a phone number where I can call ...
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Re: Sephora Affiliate Program Approval
Hi @Anonymous, If you need assistance with the Affiliate program, please
contact Rakuten Marketing Support for assistance. Their email address
is: uspubsupport@rakuten.com and their phone number is +1-888-880-8430.
Best, Penelope
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How can I find out how much I've spent this year to know if I qualify for VIB rouge next year, or, how much more I'd need to spend?
Wondering if I've made vib rouge for next year yet, or how much more I'd
need to spend in order to continue qualifying?
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Re: How can I find out how much I've spent this year to know if I qualify for VIB rouge next year...
Hi @SokoLoco, I'm happy to check on this for you, and will PM you
shortly with more info!
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Only received 1 sample ??
This is the second time in a couple weeks that I received a package with
missing samples. The first time I didn’t get any at all. This time I
only got one. I just don’t get it. I look forward to the s...
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Re: Only received 1 sample ??
Hi @Brit001, sorry to hear that! I will send you a PM now to help with
this.
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Points
If I have 90 points and I need to return something that was worth $120
and Sephora gave me 180 points for that,can I still return it and I’ll
have negative points??? How does it work??
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Re: Points
Hi @PauMtz21, I can see that you're currently a Rouge client. Please
keep in mind that Rouge clients earn 1.5 points per dollar, which is why
you received 180 Beauty Insider points for that purchase. ...
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Didn't receive all samples
Hi I ordered a product and 3 samples + promo code item. everything
arrived except for 1 of the samples. would you help me with this?
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Re: Didn't receive all samples
Hi @Starriest, I'm so sorry to hear that! I will send you a PM to assist
you shortly. Thank you! Warmest regards, Helen
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Kat Von D Contour Brush Coffin Replacement?
Hey everyone, I had a bit of a tragedy occur... my coffin brush cases
for my Kat Von D shade & light face and eye brushes (I had three of
each! l) broke in a bit of a makeup tumble! I've been scouring...
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Re: Kat Von D Contour Brush Coffin Replacement?
Hi @thebettigrage, The Kat Von D Contour Brush Coffin was a limited
edition item and only available while supplies last. We apologize for
the inconvenience. Best, Penelope
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Does anyone know if the Clinique Get Cheeky palette will come back in stock?
Seems to be gone off the website completely. It was only in stock for a
couple weeks 😞
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Re: Does anyone know if the Clinique Get Cheeky palette will come back in stock?
Hi @kisanka, I'm sorry about that! I'm showing that we might be getting
it on the site again, but I would check with your local store just in
case we don't! Regards, Kevin
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Re: Does anyone know if the Clinique Get Cheeky palette will come back in stock?
Hi @CoeyHung, I apologize that we don't have restock details at this
time. Please continue to check back. 🙂 Best regards, Laurie
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mothership V
I've been waiting and waiting for this to be released on the site since
the 7th? still it's not available. I know during the rouge sale it was
released in Canada which I feel was quite unfair to US cu...
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