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198,891 Posts
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Re: New Website
Every time I go to shop, the site stops working. I haven't placed an
order in a while and I won't until this gets fixed.
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Re: New Website
This new site is bogus. Nothing works and there is no A-Z Brands List. I
like to see the complete list of brands all at once. The site is very
laggy and has a lot of broken links. I also find the menu...
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Re: New Website
Any updates on whether this is going to be fixed or not? I continue to
get the 404 error (which I have received for over a week) and now when I
type in a product name, it takes me to a page that says ...
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Re: New Website
I thought I was the only one!! Sephora needs to get on this. This
website has been so frustrating to use these past couple weeks I have
been trying so hard to get past all the issues. Very frustrating.
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Re: New Website
Sephora, you need to fix this. Even this page isn't appearing correctly
in my browser. Seriously, you'd think you could afford some programmers
that know what they're doing.I've got a gift card to spe...
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Re: New Website
Very annoyed and upset with the new Sephora site, thought it was me only
then I see here so many vib and rouge customers having the same
problems. Wow, so surprising this has not been fixed and has be...
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Re: New Website
This is awful and I am disappointed everyone is having the same issue as
me. This 400 error and "WE’RE SORRY! An error was encountered while
accessing the requested Resource", broken links are frustra...
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Re: New Website
This website is frustrating. They took out the brands section in place
for "up and coming brands" that don't even change. If I am looking for
something I have to type the brand name in the search bar ...
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| 1 Hearts |
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Re: New Website
Let me know when the website is fixed. You should send out emails to
your customers to let them know. I can't believe how terrible it is. Bad
timing when Ulta is improving their offerings for you to g...
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Re: New Website
Still not working for me...I got excited because I was about to make a
purchase and I keep getting a "400 request error" 😞
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Re: New Website
It would be in your best interest, Sephora, to answer your customers in
this time of frustration.
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| 0 Hearts |
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Re: New Website
can't believe that sephora's been aware of the issue for almost 2 weeks
and the problem is still there. why switch out a perfectly good system
for a worse faulty one..
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Re: New Website
Same here but I thought there was something wrong with my browser. So
many random links are broken, even ones that seem pretty relevant? For
example, I can't access my "likes" on the website.
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| 1 Hearts |
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Re: New Website
OMG, I thought I was the only one. Sephora needs to fix this ASAP. Not
only is it embarrassing for them to be such a huge company to not be
able to get their ish together, it is extremely frustrating ...
1
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| 1 Hearts |
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Re: New Website
Where is the full list of brands? When I click the brand menu button,
I'm presented with a short list of the brands that you want me to see,
but there's no way to access the entire list of brands. Thi...
4
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| 4 Hearts |
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Re: New Website
This website is very frustrating. I'm a VIP member and was logging in to
place an order. I give up! I search by brand, and that's not happening.
I live near an Ulta store, so sadly I'll have to take my business there
today.
2
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| 2 Hearts |
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Re: New Website
So disappointed this is still not fixed. Customer service is not helpful
and no end in sight. Very bad experience- time to shop somewhere else...
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| 0 Hearts |
0 Replies
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Re: New Website
3/10-17 And Sephora site still not working!! Unacceptable for "premiere"
beauty site. when will it be fixed so we can actually shop? And buy?
1
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| 1 Hearts |
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Re: New Website
The site is just so frustrating - been getting 404 bad requests for days
and days. And I have an order (bday month) I would like to place. But if
Sephora can't straighten this out - time to shop elsew...
3
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| 3 Hearts |
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Re: New Website
I am VIB Rouge, and if this isn't fixed, I may take my
buisnessnelsewhere- almost every link I try is broken, can't search by
brand, can't figure how to look at my account! I was going to place an
ord...
4
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| 4 Hearts |
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Re: New Website
No kidding--this is driving me crazy!!!! No way to link to the website
on Safari without the Error message. Do they honestly not know this is
happening after all this time????
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Re: New Website
Website still doesn't work on safari. It's been 7 days now. This is
unbelievable in this day and age. When will it be fixed. Very
frustrating. Maybe we should go to Ulta ?
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Re: New Website
Wow, I thought I was the only one. Thanks for bringing up this issue.
It's very frustrating. Has anyone from Sephora responded?
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| 1 Hearts |
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Re: New Website
Why are you bothering to send me emails with web links, Sephora? Over
the last week, sephora.com has hardly functioned and most attempts to
use the site result in a "400 bad request page." It's my bir...
3
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| 3 Hearts |
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Re: New Website
Any updates this yet? It seemed to be better the other day but today
it's back to giving me the 400 error for everything I click on except
for the homepage and BeautyTalk.
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Re: New Website
It is clear that the new "upgrades" to the Sephora website were not
tested or not tested well enough before they went live. The site is
almost unusable. I use my sephora app on my ipone to browse new ...
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| 2 Hearts |
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Re: New Website
This is ridiculous, they must be losing out on so much $$ because i am a
vib rouge. i will have to shop at ulta... I can't access anything on the
site, on safari and on google chrome for mac.
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Re: New Website
Same issue. EVERY click takes me to 400 bad request. How could the site
be this messed up? At least I know it isn't just my computer. What an
epic fail for such a major company. Annoying.
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1 Reply
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Re: New Website
Agh! I am so glad that I am not alone! Everything I try to do says the
bad request thing! Why has this not been addressed thru an email or
otherwise?!?
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Re: New Website
If you're using Chrome, browse the site in Icognito mode. Either command
+ shift + n or click on 'file' in the top menu bar and select 'new
icognito window'. It's the only way I can use the site witho...
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1 Reply
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Re: New Website
Tried incognito days ago and didn't work. Tried again tonight and still
didn't work.
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Re: New Website
I am beyond frustrated, about 70% of the time the links go into error. I
have $200 to spend but can't even get to my basket 😞
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| 1 Hearts |
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Re: New Website
Same thing keeps happening to me. I keep getting logged out then I try
to click on items to purchase and the page is not available. I got money
to spend!!
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Re: New Website
I was actually able to place an order through the app on my phone. This
is beyond frustrating. Can someone from Sephora respond.
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Re: New Website
So Sephora does not want to access all of the brands, only 4 new brands,
4 featured brands and the Sephora Collection? Can't believe it.
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Re: New Website
GUYS! I SAW ANOTHER USER POST THAT SHE CLEARED HER WHOLE BROWSER HISTORY
AND IT WORKED FOR HER. I JUST DID THE SAME THING AND NOW THE SITE WORKS
FOR ME!
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