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200,911 Posts
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NARS Velvet Matte Skin Tint
I need this in the shade Cuzco to live but I can't seem to find in
stores on online. Does someone here know what is going on with this
amazing product and why it is so troublesome to find it?
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Re: NARS Velvet Matte Skin Tint
This was my favorite foundation but it seems like it’s discontinued. I
checked in store Sephora & online
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F&F 2018 code from BIC
hi i received an email to opt in for the code last weekend but until now
i have not receive the code please help me out
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RE: Re: F&F 2018 code from BIC
Would you send one to me as well? I haven’t received mine either. Thank
you
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So Disappointed
The people who sent my latest order put someone else's order in my box.
Ok. I figure I will just call and sort it. The rep was super awesome. My
disappointment came when she said she was not allowed t...
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Re: So Disappointed
Hi @maudelynn13, I'm really sorry to hear about your recent ordering
experience! I'm going to send you a PM to assist you. Always, Danee
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Missing Samples on Online Order
I just received my online order today and one of the free samples was
missing. I normally wouldn't care that much about such a small thing but
it was actually the sample I was looking most forward to ...
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Re: Missing Samples on Online Order
Same happened to me, just received my package today and i am missing 2/3
of free samples. I was always looking forward for the free samples
because i carefully picked each one of them.
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Re: Missing Samples on Online Order
Hi @hazelkss, I'm so sorry to hear that! I will send you a PM shortly.
Warmest regards, Helen
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Re: Missing Samples on Online Order
This happened to me many many times. I understand that sometimes they
run out of the free samples but I received ZERO out of 3 free samples on
my last order. What are the chances that happened? What i...
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Re: Missing Samples on Online Order
Hi @chrissyk123, This sounds disappointing and I'm sorry that a sample
was missing from your recent order. I will be sending you a private
message shortly to assist. All my best, Megan
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Re: happens 2 me ALL THE TIME!
Hi @JGSFLA. So sorry about this. Per our terms and conditions, samples
are subject to substitution as your selections may be out of stock at
the time of fulfillment. Nonetheless, I am happy to look in...
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What happened to the Rewards Bazaar?!
I just got on the Sephora app today (10/12/18) to browse and possibly
make a purchase. While checking out I always look to see what’s
available in the bazaar and usually add samples to my purchase. Bu...
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Re: What happened to the Rewards Bazaar?!
Hi @MetallicMadness, I am sorry to hear this. We have not gotten rid of
our Rewards Bazaar, at the time of checkout it should say under the
items your purchasing 'Beauty Insider Rewards' and it should...
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Got a 1500 reward but 3000 points were taken from my account!!!
I ordered a reward at 1500 points. I noticed it says I ordered 2, which
I don’t even think you can do in one transaction and now my points are
gone!
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Re: Got a 1500 reward but 3000 points were taken from my account!!!
Hi @yoli87, I am sorry to hear this. I will send you a PM to assist you
with this. Thanks! Best, Rebecca
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Has anyone cancelled this utter rubbish named Flash and got a refund?
I just paid 15 bucks to subscribe to the flash program. I ordered
several things Wed morning 9.30 pacific time, and now I am getting them
Tuesday!!! WTH? This program is utter garbage. I should have r...
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Re: Has anyone cancelled this utter rubbish named Flash and got a refund?
Hi @Annakine, I am so sorry to hear this! I will send you a PM shortly
to assist you further. Thank you! Best, Rebecca
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RE: Has anyone cancelled this utter rubbish named Flash and got a refund?
Also it’s 2 business days once your order processes. so weekends are not
counted in. Once you figure out how this works I think it’s totally
worth it, I love the fact also that you don’t have to have ...
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Re: Has anyone cancelled this utter rubbish named Flash and got a refund?
Same happening to me. Its coming from Utah so the hurricanes shouldn't
effect it. I also ordered Wednesday, originally it says Friday and now
its pushed to Monday. I submitted a complaint just now so ...
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RE: Has anyone cancelled this utter rubbish named Flash and got a refund?
Where are you located? There’s devastating hurricanes hitting the US at
the moment. Many postal services are working on delays at the moment.
It’s rare but natural disasters happen. I am really sorry ...
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Missing 3 items from my order
I’m missing three items from my order. I’ve provided image of the
missing items, and the received items. Please let let me know if you
need any additional information from me! Thank you,NikoMissing it...
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Re: Missing 3 items from my order
Hi @NikoDCLXVI, I am so sorry to hear this. I will send you a PM shortly
to assist you further. Thank you! Best, Rebecca
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Overseas APO
Help!!! We just recently got stationed in Germany and have an APO
address (army post office) but they don’t let me access the Sephora US
site to order! I automatically get redirected to the German sit...
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Re: Overseas APO
Hi @Emina79, We apologize for the confusion. Due to recently enacted
data privacy regulations, Sephora clients in Germany will now be
directed to Sephora Germany’s website, Sephora.de We're sorry for the
inconvenience! Best, Rebecca
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Color IQ matches?
Where do you go to see your Color IQ matched foundations and concealers?
I used to be able to find it easily, but I no longer see it. I could
even switch to a shade lighter or darker if I wanted (like if I had a
tan or not).
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Re: Color IQ matches?
Hi @shmashley, I apologize for any confusion regarding your Color IQ. At
this time, your Color IQ is no longer listed in your account. Once you
select a foundation, you will see a button that says 'Sh...
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St Tropez Self Tan Dark Bronzing Lotion
Hello, I’m looking for this product. Do you have it in some store in
Miami ?? Or maybe i can buy online and you delivery it?? thanks chris
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Re: St Tropez Self Tan Dark Bronzing Lotion
Hi @Anonymous, Sephora does carry the St. Tropez Self Tan Dark Bronzing
Lotion. You can buy it online or use the store locator feature on the
product page to see if it's in stock in your area. https:/...
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wrong birthday?
So I just realized that I would be able to get a free birthday gift as a
beauty insider (fun!). My birthday is this month, but I can't redeem
because my account says I was born in 1800 (what?!). How can I put in my
actual birthday?
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Re: wrong birthday?
Hi @dkbailey, Please send me a private message with your correct
birthday (month/date/year) and I will update your birthday for you! Stay
Gorgeous, Penelope
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Add points after purchase?
I just purchased some items at Sephora but I forgot to tell them that I
had the beauty insider, so I was wondering if the points could be added
after the purchase?
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Re: Add points after purchase?
Hi @Anonymous, Please send me a private message with a copy of your
receipt and I will manually add your points to your Beauty Insider
account. Stay Gorgeous, Penelope
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