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198,941 Posts
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Missing Item
Hello,I just received my order from the Beauty Insider Appreciation
Event and one of the items is missing. It is listed on all emails I
received as well as the order tracking sheet inside the package ...
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1 Reply
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0 Replies
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Perfume leak
My Clinique rollerball leaked literally all over my brushes and mascara
in my order and it smells so bad... the brushes are basically ruined and
everything is soaked. do I do
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1
| 1 Hearts |
1 Reply
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Re: Perfume leak
Hi @Anonymous, I had to edit your post due to language and I'll send you
a private message to assist you. 😉 -Mali
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Accidentally shipped to wrong address. Please help.
Hello! I accidentally shipped my $70+ dollars worth of product to an old
address of mine in another state. I no longer live there and do not know
who lives there therefore I cannot get in touch with t...
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1 Reply
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Re: Accidentally shipped to wrong address. Please help.
Hi @chromaluma, I took your order number out of your post for security
purposes. I'll be sending you a PM shortly! Best Regards, ❤️ Raquel
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How can I cancel an order I just placed?
I literally just placed an order about 15 minutes ago, and I need to
cancel it. Can someone help with this??
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3
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3 Replies
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Re: How can I cancel an order I just placed?
Hi @Rachael1235, Please check your private message for further
assistance. Stay Gorgeous, Penelope
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2 Replies
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Re: How can I cancel an order I just placed?
Hi, I placed an order 15 minutes ago and realized I forgot to add two
items. Now, the discount of 15% won't apply again! Please help! Best,
Rea Ara
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1
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1 Reply
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Re: How can I cancel an order I just placed?
Hi @rea19101, I'm sorry about this! The promotion code can only be used
once online, but it can be used multiple times in stores. 🙂 Best
Regards, ❤️ Raquel
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0 Replies
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Missing Samples
Hi,I recieved my order this week but it was missing my 3 free samples
and they're not even listed on the invoice. However when I check my
online orders, they're listed.
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3 Replies
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Re: Missing Samples
Hi @SleepyG, I'm sorry to hear your three complimentary samples were
missing from your package! I'm sending you a PM to assist you. Always,
Danee
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2 Replies
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RE: Re: Missing Samples
I just had the same issue. I’m missing my 3 samples and 2 additional
deluxe samples.
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1 Reply
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Re: RE: Re: Missing Samples
Hi @sambaty4, I apologize about this! I'll send you a PM now. 🙂 Best
Regards,❤️ Raquel
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Tracking says order delivered but no package
Hi there, my order says that my package was delivered, but when I went
to check there’s is no package there. I just moved and I’m worried about
this or if they went to the wrong location or unit. Sofia
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1 Reply
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Re: Tracking says order delivered but no package
Hi @sofiadistefano, Oh no! I'm so sorry to hear this, I'll be sending
you a private message momentarily. Best Regards, ❤️ Raquel
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Received used product
Hi, I just received one of my recent orders. The Caudalie instant
foaming cleaser I received is only half filled, and it comes without a
cap. I've attached a picture showing this. Also, the 100 point ...
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1
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1 Reply
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Re: Received used product
Hi @Anonymous, I'm sincerely sorry about this! I'll be sending you a
private message shortly to assist. 🙂 Best Regards, ❤️ Raquel
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Winter Park store
I would like to tell everyone about my experience I was there on Friday
interested in a tinted moisturizer had one in mind from some of the
reviews I had readi walked around until I found the brand at...
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4
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4 Replies
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RE: Winter Park store
This is literally a mirrored image of all of my Sephora experiences. I’m
a very loyal shopper and this is the only place I buy my makeup. I was
hoping that maybe it was just a few rude cast members an...
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Re: Winter Park store
Hi @Anonymous I am sorry to hear about your experience in the Winter
Park location. If you would like for me to submit a store complaint,
please send me a PM with your best contact information. Thank you! Best,
Zakiya
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2 Replies
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Re: Winter Park store
Yes I would like to make a complaint They haven’t been open very long
and if this is going to be their practice they definitely won’t be open
email :
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1 Reply
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Re: Winter Park store
Hi @Anonymous, I've removed your email from your post for security
purposes. If you'd like to submit a store complaint, please feel free to
send me or any other mod a private message with: date/locati...
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0 Replies
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Lasership???
Became a VIB and thought I was getting a good deal on the Flash
shipping. I even paid extra for one day shipping on an order that was
supposed to arrive on time for a birthday. Then I find out that th...
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5
| 4 Hearts |
5 Replies
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Re: Lasership???
Spoiler (Highlight to read) I agree. I will not order from Sephora
online anymore. Lasership is a joke. Had a package say delivery
attempted. Where? I was home all day and then two minutes later lie a...
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| 1 Hearts |
0 Replies
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Re: Lasership???
Hi @mimispoms + @SportyGirly125, Sorry to hear about your orders! Flash
shipping is most definitely faster than standard shipping, especially
Flash 1 day. 😉 You should not have any delayed orders unl...
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1 Reply
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Re: Lasership???
@mimispoms, Also, in case you were wondering I moved your post to the CS
Group here. 😉 -Mali
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Re: Lasership???
I just had an order that didn't arrive on the promised date and I got a
refund on the 1 day shipping.
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1 Reply
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Re: Lasership???
Thanks for the tip, SportyGirly125. The cost isn't the entire issue
here. That part is just frustrating because I paid $16 extra for it to
arrive tomorrow. My real issue is the fact that I would have ...
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0 Replies
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New Website
What's the deal with your new website? Many links are broken or take me
to blank pages. The menus drop down for a micro second. I have to try
several times before I can grab a link (that is then broke...
30
106
| 30 Hearts |
106 Replies
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Re: New Website
I agree with everyone! Been trying to place an order for over an hour..
My wifi is fine! The website needs a serious overhaul I literally went
back-and-forth between my iPhone and my PC trying to plac...
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Re: New Website
The new website is the worst I am a bib but now not happy Sephora made a
HUGE mistake. Not good try Ulata a user friendly website and great
promos
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Re: New Website
Has anyone had issues of writing a review for products? I tried on my
phone and laptop, which is doesn't allow for me to press the button
"Next"
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Re: New Website
Yes, this new format has been horrible for almost a year. The links
don't work! I'm using the most recent Chrome. I have a brand new laptop
with windows 10. It was such a hassle, literally taking an h...
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Re: New Website
The site takes FOREVER to load. I used to enjoy browsing the new
products, Sale items, etc. Now, I don't even go to the site. Instead, I
find alternative sites to purchase products I like (Ulta, Nords...
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Re: New Website
The new Sephora is a nightmare. The messages disappear after 2 seconds
when they appear as the first time the page has no reviews. I get a
glimpse of the reviews for 2 seconds if I reload the page.The...
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Re: New Website
I came to the Sephora site for the first time in a while (apparently!
Based on how long this has been a problem) because I wanted to see if
Sephora had a hair thing I wanted. What happened??? The site...
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Re: New Website
After trying - and failing - to find what I needed using the new site, I
too searched for a thread where I could express my frustration. What if
I don't want to search products by brand, because I don...
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Re: New Website
I have not been able to shop on sephora.com from my Mac for over a month
now. I chatted with customer service and was simply told that there have
been "no reported problems" with the website and that ...
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1 Reply
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Re: New Website
EXACTLY! I was told the same thing by them (it was my computer, blah
blah). I have tried the site on three different computers and it's awful
on all of them. Super slow loading, etc. I feel precisely ...
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