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201,169 Posts
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not happy
not happy at all with my play this month, it's the second or third time
that I get the benefit brow, don't you guys review what you already have
sent to us? it's a shame. I'm thinking about unsubscrib...
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Sephora shipped my order without a box
Has anyone ever received their order like this versus in a box?
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Play Box Skin Tone
Wondering how I can actually get my Play box to reflect my actual skin
tone?! I have filled out the profile and selected LIGHT NEUTRAL, yet
every single foundation type sample is YELLOW based so I can...
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Re: Play Box Skin Tone
Hello @MissMaisy87, I'm sorry to hear that you received items in your
PLAY! box that does not match your skin tone. While some products may
not be your exact match, we encourage you to explore the ite...
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False advertising
So, I ordered something from Sephora last night that was over $25. There
was a trial size NARS lipstick listed on the website with a listing that
as long as your order is over $25, you can receive thi...
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Too late to exchange??
So I purchased a NARS Radiant Foundation back in March. I used it once
and never used it again. I kind of forgot about it. Would I be able to
exchange for a different foundation?
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Re: Too late to exchange??
Hi @ChiDoll, I would contact your local Sephora to see if they can
accommodate you, but this is well outside of our return window. 😉 -Mali
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Delete Review
Hello! Can someone possibly help me out with deleting a review? I need
to remove my review for the Sunday Riley Good Genes Holiday Kit. I was
fueled by anger when I posted it and I'd like it removed if possible.
Thank you so much.
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missed birthday gift
I missed my birthday gift by only a couple of days, is it still possible
to redeem online?
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Re: missed birthday gift
Hi @SSephora1234, You are welcome to log in and add your Birthday Gift
to an online order in the two weeks before or after your birthday or you
are welcome to pick this up in store from a Cast Member,...
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Re: missed birthday gift
thank you, my birthday was on september 30 though and so the two week
time frame has passed. Am I out of luck?
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Re: missed birthday gift
@SSephora1234, you are welcome to pick this up in store from a Cast
Member with no purchase necessary. Or, you can call in before you place
your order so a Beauty Advisor can add this to your order fo...
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Order "shipped" but not picked up
Hello lovely Sephora CS, Can one of the Mods PM me when they see this.
My F&F sale order, which I placed last Friday, was "shipped" on Monday
October 15th but the tracking still doesn't show that USPS...
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Re: Order "shipped" but not picked up
Hi @Lazybeautybeast, Sorry for the trouble! I'll send you a private
message to assist you. -Mali
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Rouge Sale
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Ordered on 9.19 and still not shipped
Hello, I placed an order on Sept 19 and it is showing not shipped yet. I
understand delays due to Florence but any updates as to when I can
expect it? Thank you!
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Re: Ordered on 9.19 and still not shipped
Hello,I still haven't recieved my order after replying to the private
message. Please cancel my order at this point. Thank you.@maisyday
wrote:Hello, I placed an order on Sept 19 and it is showing not...
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Re: Ordered on 9.19 and still not shipped
@maisyday, I recommend sending a PM response to the MOD who was
assisting you to avoid confusion. 😉 -Mali
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Re: Ordered on 9.19 and still not shipped
@maisyday I will look into this for you and send you a message with more
information.
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Sample issues?
For a little while, I had finally started receiving the samples that I
selected when I placed my order. Now for the last 2 orders, in September
and October, it is back to receiving random samples agai...
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Re: Sample issues?
Sorry to hear that, @Marrrryyyyy! I will share your feedback regarding
sample substitutions. -Mali
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Highlighting words ?
Hello, I noticed some people are highlighting products in blue when they
mention them, how is this done?
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Re: Highlighting words ?
Hi @Fortyniner49, I would ask the person when you see it next! Or,
please send me a PM with a screenshot of what you are referring to so I
can look into it for you. Thanks! 🙂 -Mali
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What is Sephora's return policy on opened/used tool?
I know we can return beauty products if it's only sligthly used, but
does the same rule apply for tools/devices (like facial toning device,
LED mask, hair removal device, etc.)?
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Re: What is Sephora's return policy on opened/used tool?
Hi @Anonymous, Depending on the device it may have a warranty. If this
was purchased in store, I would call the store to verify. If this was in
an online order, feel free to PM me for assistance. Thanks! -Mali
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Missing products!!
I am missing 2 items in my order that I just received today. Is there a
number that I can call to talk to somebody? I spent $200 and I’m upset
that I’m missing my items that were not cheap at all.
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Re: Missing products!!
Hi @WoahAnna, I'm sorry to hear this! I'm going to send you a PM shortly
for assistance! Best, Steph
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RE: Re: Missing products!!
I pm’d back and haven’t heard anything yet. How long do I have to wait
roughly? I’m not sure if you received my message.
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Re: RE: Re: Missing products!!
@WoahAnna, it looks like this conversation happened towards the end of
the day and we may have been offline already. I'll send you a PM now.
-Mali
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NO DELIVERY
I made an order with standard 3 day shipping, I was following the
shipment and it said my package was delivered right on time and left at
my side door. I don’t have a side door and there is no package...
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NO DELIVERY
I had the same thing happen to me! I called and Sephora is reshipping
but they used a delivery service called Laser Shipping that apparently
has irresponsible employees.
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I just had this happen this week too! Sephora reshipped,...
I just had this happen this week too! Sephora reshipped, but I am really
concerned! I want to get a Tom Ford perfume during the VIB sale, and I'm
not sure if it's a good idea! Lasership said it was de...
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Re: I just had this happen this week too! Sephora reshipped,...
@Anonymous, sorry to hear about this! Send me a PM if you still need
assistance with a current order. Please note, you can select USPS if
this is showing at checkout. -Mali
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Re: NO DELIVERY
Hi @bloomingtulip, This was an old thread on a non CS Group so I had to
move here to CS. 😉 If you need further assistance please send me a
private message. Thanks! -Mali
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Re: NO DELIVERY
@kierstenrov I suggest either calling customer service or posting in the
customer support group so a MOD can see and assist you
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