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201,187 Posts
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RE: Re: Recent order
Thanks! I never thought of that. I got the package today, I appreciate
the help very much.
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MountLai broken upon arrival
MOUNT LAI - De-Puffing Jade Facial Rollerafter being waitlisted a
million times for this, I finally got one and the large roller and a
silver piece are broken off and the name is faded as if someone u...
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Re: MountLai broken upon arrival
@lboogs, I am truly sorry that your item arrived in that type of
condition. I am going to send you a message shortly.
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Re: MountLai broken upon arrival
Great thanks. I have another issue same order. Very weird because I
never have issues with my orders! Thanks
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In store points ??
Hi, I made an in store purchase, they put in my card and told me I had
over 500 points. The points from today’s purchase as well as past in
store purchases aren’t showing up online. How can I add them?
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Re: In store points ??
Hi @scody77, It sounds like your accounts need to be linked. I'll send
you a private message to assist you. 😉 Thanks! -Mali
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Wrong box!
Can someone please help me? I ordered a bunch of things last week and
received the completely wrong order. I ordered 3 items and only received
1. The label and packing slip were correct but the item inside was not.
HELP!
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Re: Wrong box!
@Anonymous, I sent you a private message 6 hours ago. I will send you
another one now though. -Mali
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Three items missing from new Play! box
I just received my new Sephora play box, which was supposed to have six
items and the bag only had three. From the inset, looks like what was
not included was the Tarte primer, Clinique eyeliner and a...
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Re: Three items missing from new Play! box
Hi @lulubunny, I am sorry to hear that you did not receive all of your
items within your PLAY! box. Please send me a PM with your order number
so that I can assist you further. Thanks! Best, Zakiya
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Re: Three items missing from new Play! box
It won't let me send you a private message. Can you send me one so I can
reply.
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How to link my Beauty Insider card to my online account??
Can anyone help me link my insider account with my new sephora online
account? Thanks!
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Re: How to link my Beauty Insider card to my online account??
Hi @Anonymous, I'm happy to help with this! I will PM you shortly for
more info.
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Re: kaja brand
Hi @infinitebrevity, I'll reach out to our brand merchants for more
information! I'll let you know once I have more information 🙂 Always,
Danee
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not happy
not happy at all with my play this month, it's the second or third time
that I get the benefit brow, don't you guys review what you already have
sent to us? it's a shame. I'm thinking about unsubscrib...
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Sephora shipped my order without a box
Has anyone ever received their order like this versus in a box?
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Play Box Skin Tone
Wondering how I can actually get my Play box to reflect my actual skin
tone?! I have filled out the profile and selected LIGHT NEUTRAL, yet
every single foundation type sample is YELLOW based so I can...
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Re: Play Box Skin Tone
Hello @MissMaisy87, I'm sorry to hear that you received items in your
PLAY! box that does not match your skin tone. While some products may
not be your exact match, we encourage you to explore the ite...
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False advertising
So, I ordered something from Sephora last night that was over $25. There
was a trial size NARS lipstick listed on the website with a listing that
as long as your order is over $25, you can receive thi...
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Too late to exchange??
So I purchased a NARS Radiant Foundation back in March. I used it once
and never used it again. I kind of forgot about it. Would I be able to
exchange for a different foundation?
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Re: Too late to exchange??
Hi @ChiDoll, I would contact your local Sephora to see if they can
accommodate you, but this is well outside of our return window. 😉 -Mali
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Delete Review
Hello! Can someone possibly help me out with deleting a review? I need
to remove my review for the Sunday Riley Good Genes Holiday Kit. I was
fueled by anger when I posted it and I'd like it removed if possible.
Thank you so much.
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missed birthday gift
I missed my birthday gift by only a couple of days, is it still possible
to redeem online?
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Re: missed birthday gift
Hi @SSephora1234, You are welcome to log in and add your Birthday Gift
to an online order in the two weeks before or after your birthday or you
are welcome to pick this up in store from a Cast Member,...
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Re: missed birthday gift
thank you, my birthday was on september 30 though and so the two week
time frame has passed. Am I out of luck?
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Re: missed birthday gift
@SSephora1234, you are welcome to pick this up in store from a Cast
Member with no purchase necessary. Or, you can call in before you place
your order so a Beauty Advisor can add this to your order fo...
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Order "shipped" but not picked up
Hello lovely Sephora CS, Can one of the Mods PM me when they see this.
My F&F sale order, which I placed last Friday, was "shipped" on Monday
October 15th but the tracking still doesn't show that USPS...
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Re: Order "shipped" but not picked up
Hi @Lazybeautybeast, Sorry for the trouble! I'll send you a private
message to assist you. -Mali
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Rouge Sale
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Ordered on 9.19 and still not shipped
Hello, I placed an order on Sept 19 and it is showing not shipped yet. I
understand delays due to Florence but any updates as to when I can
expect it? Thank you!
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Re: Ordered on 9.19 and still not shipped
Hello,I still haven't recieved my order after replying to the private
message. Please cancel my order at this point. Thank you.@maisyday
wrote:Hello, I placed an order on Sept 19 and it is showing not...
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Re: Ordered on 9.19 and still not shipped
@maisyday, I recommend sending a PM response to the MOD who was
assisting you to avoid confusion. 😉 -Mali
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