Sephoria Gold Key update

[Kaitlyn89]

I’ve received and registered my tickets but have not received any sort of confirmation email. When I try to call the Sephoria hotline it goes straight to voicemail. How do i book my masterclass and fast passes?!?! Has anyone gotten any info on this?

[heartsmyface]

Contact sephoriagoldkey@gmail.com and request they send you the form.  

@Kaitlyn89

[DaneeBT]

Hi @Kaitlyn89,

I'm sorry to hear you didn't receive an email regarding the masterclasses! I'm sending you a PM now.

Always,
Danee

[SpaceKate]

I am experiencing the same issue. I put in my class requests and haven’t gotten a confirmation on them or on how to book any of the services. Now it’s only 3 days away!!! Every time I try to contact the email address provided, they send me a generic FAQ response; super frustrating 😞 

[MaliBT]

Hi @SpaceKate, 

For Sephoria assistance, please send an email to support@festivalticketing.com or call 855-279-6808. Thanks!

-Mali 

[SpaceKate]

Hi @MaliBT @DaneeBT 

I did reach out to that email address but I got a very vague response back: 

Hello,

A case has been created for your request, Case # 457771 Please review the following articles from our Help Center. If an article has resolved your issue, you can close this email thread by clicking on "Yes, close my request". You may also visit the Account Management section of our Help Center at http://bit.ly/FTS-Account-Management to view our wide array of detailed articles. If you do not reply back to this email, your case will be closed in 4 days. Please reply if you need further assistance or have any questions.

I responded back to their email but still have not heard about confirming the Masterclass selections or on booking any of the services. Their Help Center website contains nothing about Sephoria. I'm super concerned about this because the event is on Saturday. Being a Gold Key holder I thought we would receive better treatment than this 😞

[MaliBT]

Hi @SpaceKate,

Were you able to reach someone via the number I gave you?

-Mali 

[SpaceKate]

Hi -- 

Yes, I was able to reach someone using that number. They said that they only provide ticketing support and that all bookings/confirmations would occur through the Concierge service. They have no visibility to any scheduling for the Masterclasses. Is there someone else I can contact to help?

Thanks,

Katie