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Post in Customer Support

Order "shipped" but not picked up

Hello lovely Sephora CS, Can one of the Mods PM me when they see this. My F&F sale order, which I placed last Friday, was "shipped" on Monday October 15th but the tracking still doesn't show that USPS has picked it up (oddly I've never had a package from Sephora ship directly through USPS). I'm getting nervous because in the past I had this happen to me with another company had the package got lost between the warehouse and the post office. The money has already been withdrawn from my account and I'm worried that the products I ordered will go OOS if something has gone wrong with my original order. Thank you in advance!

Re: Order "shipped" but not picked up

Hi @Lazybeautybeast

 

Sorry for the trouble! I'll send you a private message to assist you. 

 

-Mali 

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