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201,184 Posts
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Re: I did everything right..
I just want to know why I didn’t get my original form of payment back-
which was a gift card
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Just a suggestion
For the reviews of each product, The most recent review down to the
oldest will be very helpful because formulas change, ingredients change.
When I’m searching for a review on product, I look for the ...
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Re: Just a suggestion
Hi @caway, We appreciate your feedback. I will forward your feedback to
the appropriate department for review and consideration. Thank you!
Best, Rebecca
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Play! Pass
I placed an online order about 6 hours ago and was in a hurry and forgot
to enter my Play! Pass. (The pass, which has been in my pocket all day
long, says it can be used online.) Can you apply my pass to the order?
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Re: Play! Pass
Hi @ginababyy, We are not able to modify or cancel orders once placed.
I'll send you a PM to assist you further. 😉 -Mali
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Sephora App!
I can't search the *just arrived* section on the sephora app! When I try
to click on it it says *list of product currently unavailable. please
try back later* and I was wondering if anyone else is hav...
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Re: Sephora App!
Hi everyone! Our mobile team is aware of this error message and is
working on a fix. In the meantime, please use the mobile browser version
or the desktop version if you are trying to access this specific
section. Cheers! Kevin
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Hi kevin! Thanks for replying! This section of the app st...
Hi kevin! Thanks for replying! This section of the app started working
and worked for a while but then it started doing the exact same thing
again a few days ago. I'll just have to use my browser unti...
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Re: Hi kevin! Thanks for replying! This section of the app st...
@missphotog, I will report this! Thank you! -Mali
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Yes mine too! Is your app working now? Mine started worki...
Yes mine too! Is your app working now? Mine started working but now it's
doing that all over again!
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Sephora App!
mine has been like this for over a week too! I'm glad I'm not the only
one with the issue. it's driving me insane.
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Re: Sephora App!
I have been having the same problem. As of this evening (9/7) it is
still broken for me. I've been in contact with customer service and they
said they were going to route it to their IT department. I'...
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Re: Sephora App!
I'm having the same problem!! I've tried restarting my phone, logging
out of the app, deleting it and reinstalling it, and nothing works.
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Re: Sephora App!
Hi all, I would like to share this feedback. I will send you all PM's to
gather more info. -Mali
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Sephora App!
It's happening to me too! I did all those things too and nothing helps!
I'm so frustrated about it
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Sephora App!
Well uninstalling and reinstalling the app would give me the latest
version right? And my phone is updated.
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Re: Sephora App!
@missphotog, Not exactly. Reinstalling an app might upgrade it to the
latest version, but you typically need to download updates for your
device not just apps. -Mali
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1 Reply
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Well I have my auto update on for my apps so they usually...
Well I have my auto update on for my apps so they usually do it on their
own! I did check the list to see if there were any that needed to be
updated manually and sephora wasn't one of the apps. It sa...
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This is ridiculous! I still can't check the just arrive s...
This is ridiculous! I still can't check the just arrive section and I've
even installed the new app update. I've also cleared my cache,
uninstalled, reinstalled, turned my wifi off and on again and al...
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It's happening to me too! my app and device are both up t...
It's happening to me too! my app and device are both up to date!
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I'm also experiencing this issue. I've tried clearing app...
I'm also experiencing this issue. I've tried clearing app cache, data,
uninstalling and reinstalling the app. Funny thing is nothing has
changed with my phone or the app but it was working fine 2 days ago.
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October box
I got confirmation of shipment on the 11th. I haven't recieved it and
when I pull up info to see when to expect it shows nothing!
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Re: October box
@mermaid26, I am going to look into the status of your box and send you
a message shortly!
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since you guys have already charged me for the box I am f...
since you guys have already charged me for the box I am fine with still
getting it but can we have it shipped faster?
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2 accounts
Why in the hades did it take me this long to figure this out? I don't
know. So ever since Sephora was put inside Jcpenney, I started going
there since it is closer to me than an actual free standing S...
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Re: 2 accounts
Hi @Jessneedsmakeup, I'm sorry to hear this! Please send me a private
message with your registered email address and Beauty Insider card
number(s). I'm happy to assist with linking these together. 🙂 Best
regards, Laurie
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Free Makeover
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#SEPHORiASweepstakes Official Rules
1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS
SWEEPSTAKES OR TO RECEIVE A PRIZE. A PURCHASE WILL NOT AFFECT OR IMPROVE
THE CHANCES OF WINNING. This sweepstakes (“Sweepstakes”...
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#SEPHORiASweepstakes Official Rules
1. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS
SWEEPSTAKES OR TO RECEIVE A PRIZE. A PURCHASE WILL NOT AFFECT OR IMPROVE
THE CHANCES OF WINNING. This sweepstakes (“Sweepstakes”...
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Recent order
I placed an order on October 11, estimated delivery date was October 15.
I checked tracking and it seems like the package stalled and hasn’t
moved in a couple days. Order number . Can someone help me look into
what the issue might be?
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Re: Recent order
Hi @coyoteblue, We don't recommend publicly posting personal information
such as order numbers so I had to edit your post. 😉 I'll send you a
private message to assist you. -Mali
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RE: Re: Recent order
Thanks! I never thought of that. I got the package today, I appreciate
the help very much.
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MountLai broken upon arrival
MOUNT LAI - De-Puffing Jade Facial Rollerafter being waitlisted a
million times for this, I finally got one and the large roller and a
silver piece are broken off and the name is faded as if someone u...
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Re: MountLai broken upon arrival
@lboogs, I am truly sorry that your item arrived in that type of
condition. I am going to send you a message shortly.
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