Play Box Skin Tone

[MissMaisy87]

Wondering how I can actually get my Play box to reflect my actual skin tone?! I have filled out the profile and selected LIGHT NEUTRAL, yet every single foundation type sample is YELLOW based so I can’t use it! It happened again this month! What gives??

[StephanieSBT]

Hello @MissMaisy87,

I'm sorry to hear that you received items in your PLAY! box that does not match your skin tone.  While some products may not be your exact match, we encourage you to explore the items you receive, so we can find your correct match online or in-store. We suggest to try out the coverage, texture and quality of the product. Thank you for taking the time to share your feedback.  I will be sure to share this with our PLAY team. Thank you!

Best,

Steph