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201,077 Posts
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Re: Package not delivered
Hi @Anonymous, I'm sorry to hear that! I am sending a private message to
help. Cheers! Kevin
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October 2018
I received different samples than my sneak peak and I’m extremely bummed
about it. My sneak peek had a couple samples I REALLY wanted to try.
Anyone else experience this?
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Payment error
Please!!! Can anyone help me? I've been trying to place my order but it
says " your payment could not be processed " How can I complete my
order?
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1 Reply
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Re: Payment error
Hi @Nutchanat, I'm sorry for the trouble you're having placing your
order! I'm going to look into this then send you a private message.
Always, Danee
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Return through USPS: Returning Lashes
If I return opened lashes with a new condition or gently used condition
can I still return it through USPS? I only had it for a day after
receiving it and assumed that you can return it like other pro...
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Re: Return through USPS: Returning Lashes
Hi @mimi11211, You can return or exchange this product in store or
online as long as it has been within 60 days and you have your proof of
purchase. If you have any further questions or concerns, please send me
a PM. Best, Zakiya
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Keep receiving submission error when writing new reviews?
I have tried a few times to submit new product reviews for the past
couple of days and keep receiving the same "submission error" message
over and over again. Having read a few related posts on the BI...
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Re: Keep receiving submission error when writing new reviews?
Hi HereticHime! I am sorry to hear that! I am sending you a private
message to help. Cheers! Kevin
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Sephora Samples Shenanigans
It may sound petty, but I’m sick and tired of Sephora taking it upon
themselves to swap and change the samples I select to accompany my
order! Especially when the items are showing as 1) still availab...
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Re: Sephora Samples Shenanigans
Hi @TofuQueen, I am sorry to hear that you have not been receiving the
correct samples. I will send you a PM for further assistance. Best,
Zakiya
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Re: VIB November sale 2018
Hi @kellyng, Emails typically go out to all subscribed clients regarding
promotions. I would just make sure that your email subscription is up to
date! Physical mailers are not always sent out to clients. -Mali
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Can Sephora give us a TSA approved bag next month?😝
The holiday season is near so I'm in need of TSA clear bag😝✈️🤷🏾♀️
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RE: Can Sephora give us a TSA approved bag next month?😝
@sephora Thank you for considering my feedback...I place an order using
"READYTOJET" code and that mesh bag was exactly what I needed..I'm a
sucker for great customer service ✌🏽
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Re: RE: Can Sephora give us a TSA approved bag next month?😝
@Anonymous, that's awesome! Hope you love all your items when they
arrive. 🙂 -Mali
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Re: Can Sephora give us a TSA approved bag next month?😝
Hi @Anonymous, thanks for this suggestion! I'll be sure to pass it along
to the appropriate contacts for consideration.
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Helpful Button
I am signed in and I can not press any of the product review HELPFUL/NOT
HELPFUL BUTTONS?
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1 Reply
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Does it actually exist: FLASH 2-Day Shipping for Rouge customers
Hi Rouge members, I am wondering if anyone actually receives Sephora
order (placed under the Rouge profile) within 2 business days per the
FLASH 2 day shipping guidelines. (See below for program detai...
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RE: Does it actually exist: FLASH 2-Day Shipping for Rouge customers
You’re totally right. I’m not sure I’ve ever gotten one in two days.
Most of the time they merely start shipping within two days and I
assumed that I misunderstood. Sucks.
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Re: RE: Does it actually exist: FLASH 2-Day Shipping for Rouge customers
@KTJai, if you are ever questioning the time line of a specific order
please send me a PM so I can look into it for you right away. Thanks! 😉
-Mali
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Re: Does it actually exist: FLASH 2-Day Shipping for Rouge customers
Hi @millarmc, sorry to hear that! I am sending you a private message to
take a closer look at the order. Please check your inbox here in the
next few moments. Regards, Kevin
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October Play Box
I’m not normally one to complain about my play box. After all, it’s 10
bucks but this month was especially disappointing. We get a sneak peek
of two items (one is a staple and one I’ve never tried so ...
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1 Reply
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Re: October Play Box
Hi @KTJai, I'm sorry to hear that you were disappointed this month! I
will be sure to pass your feedback along to the appropriate contacts
within our Play team for consideration, and improvement to our future
Play offerings.
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VIB Rouge Sale october november 2018
Hi, will the code will be a single use as for the appreciation day or I
will be able to make multiple orders? Thanks
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Re: VIB Rouge Sale october november 2018
Hi @Nasselle, Rouge get 20% off, unlimited online and in store. For more
information I recommend checking out > https://seph.me/2EoIEuf. Thank
you! Warmest regards, Helen
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Try it on face feature
Hey My fellow beauty insiders! The try it on live feature is not working
on my device. I really want to try this new product! Plzzz lmk
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Re: Try it on face feature
Hi @Anonymous! Sorry to hear that! I would make sure that you have the
most up-to-date version of the app and maybe try deleting it and
re-installing. If you're still having issues, please let me know!
Regards, Kevin
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Need help adding points with online purchases
Hey! I made an online purschase without being logged into my email
account with Sephora. How can I add my points from my purchase to this?
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1 Reply
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Re: Need help adding points with online purchases
Hello @dragqueen19! I can help with that! I am sending you a private
message with more details. Cheers! Kevin
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Missing samples or wrong ones
I just want to say that my long-running sample problem doesn't seem like
it's ever going to be resolved. I understand that there is a limited
supply of each one but why even advertise that you can pic...
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Re: Missing samples or wrong ones
Hi @HotYogaGirl, I am sorry to hear that you did not receive the correct
samples. I will send you a PM for further assistance. Best, Zakiya
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1 Reply
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Re: Missing samples or wrong ones
I will check. Just tough to read emails when you run a company of your
own and my clients depend on accuracy as well.Your quick response is
appreciated @ZakiyaBT
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Re: Missing samples or wrong ones
Hi @dollyparts, I appreciate you taking the time to provide us this
feedback and I'm very sorry to hear this. I've sent the information
you've provided to the appropriate department for improvements. ...
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Re: Missing samples or wrong ones
I thought it was just me this was happening to... In the past 2 weeks in
my orders and 3 sample selections were not what I selected and where
from all from Clinique a brand I highly dislike. I've reci...
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Can product be returned after 30 days but within 60 days of purchase?
I purchased the FAB hydrating serum like a month and a half ago. I was
using some other product at the moment so I didn’t use it until last
night. Then I found out the serum gave my face an unbearable...
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Re: Can product be returned after 30 days but within 60 days of purchase?
Hi @Sinannnn, I am so sorry to hear this. At this time, Canada Sephora
in-store purchases must be returned within 30 days of the date of
purchase with a receipt or gift receipt at a store location. I ...
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RE: Re: Can product be returned after 30 days but within 60 days of purchase?
Well guess I’ll have to use it on my foot 💸
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