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201,085 Posts
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Missing samples or wrong ones
I just want to say that my long-running sample problem doesn't seem like
it's ever going to be resolved. I understand that there is a limited
supply of each one but why even advertise that you can pic...
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4
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Re: Missing samples or wrong ones
Hi @HotYogaGirl, I am sorry to hear that you did not receive the correct
samples. I will send you a PM for further assistance. Best, Zakiya
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1
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1 Reply
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Re: Missing samples or wrong ones
I will check. Just tough to read emails when you run a company of your
own and my clients depend on accuracy as well.Your quick response is
appreciated @ZakiyaBT
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Re: Missing samples or wrong ones
Hi @dollyparts, I appreciate you taking the time to provide us this
feedback and I'm very sorry to hear this. I've sent the information
you've provided to the appropriate department for improvements. ...
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1
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1 Reply
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Re: Missing samples or wrong ones
I thought it was just me this was happening to... In the past 2 weeks in
my orders and 3 sample selections were not what I selected and where
from all from Clinique a brand I highly dislike. I've reci...
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Can product be returned after 30 days but within 60 days of purchase?
I purchased the FAB hydrating serum like a month and a half ago. I was
using some other product at the moment so I didn’t use it until last
night. Then I found out the serum gave my face an unbearable...
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2
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Re: Can product be returned after 30 days but within 60 days of purchase?
Hi @Sinannnn, I am so sorry to hear this. At this time, Canada Sephora
in-store purchases must be returned within 30 days of the date of
purchase with a receipt or gift receipt at a store location. I ...
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1 Reply
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RE: Re: Can product be returned after 30 days but within 60 days of purchase?
Well guess I’ll have to use it on my foot 💸
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Missing item from order
I just received my order yesterday and I was missing the tarte pineapple
of my eye collectors set. Only the perfume shipped. Is it on back order?
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Re: Missing item from order
Hi @skizz430, I am so sorry to hear this. I will send you a PM shortly
to assist you with this. Best, Rebecca
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Re: Missing item from order
Hi @skizz430, I will send you a PM to assist you shortly. I have also
removed the screenshots including personal information for your
security. Warmest regards, Helen
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Why is the first Naked Palette back to $66 and not 50% off?
I’m not sure what’s wrong with the app but it showed the price for the
first Naked palette as $27 but when I clicked on it, it lead me straight
to the cherry palette but when I searched up the Naked p...
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Re: Why is the first Naked Palette back to $66 and not 50% off?
Hi @xcngo, I apologize that the URBAN DECAY - Naked Paletteis currently
on sale in the US and not in Canada. I understand that can be
disappointing. I will forward this feedback to our Retail Division for
review. Thank you! Best, Rebecca
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Re: Why is the first Naked Palette back to $66 and not 50% off?
Hi @xcngo, What you are seeing are current US prices on Sephora.com. I
would refresh by logging out of all devices, downloading any app and
device updates, restarting, then once you log back in be sur...
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1
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1 Reply
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RE: Re: Why is the first Naked Palette back to $66 and not 50% off?
Okay that makes sense. Thanks but that doesn’t answer my question as to
why the Naked palette isn’t 50% off on the Canadian website but it is on
the American?
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Kudos to the Brampton Warehouse
I wanted to note my appreciation for the diligent staff at the Brampton,
Ontario warehouse. My latest order came today with the potentially leaky
liquid product in a baggie, the delicate eyeshadow pal...
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1 Reply
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Re: Kudos to the Brampton Warehouse
Hi @sandykat79, Thank you for sharing your positive feedback with us! 🙂
That's awesome you received such a perfect order! -Mali
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I did everything right..
I bought something with a gift card in-store. I returned it within 60
days, their return policy says that if I return within 60 days with a
receipt I get the ORIGINAL form of payment credited back. I ...
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Re: I did everything right..
Hi @Anonymous, I am very sorry for the confusion caused and
misinformation provided. Sephora.com is unable to accept store
merchandise cards toward an online purchase. This can only be used to
redeem ...
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Re: I did everything right..
I just want to know why I didn’t get my original form of payment back-
which was a gift card
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1 Reply
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Just a suggestion
For the reviews of each product, The most recent review down to the
oldest will be very helpful because formulas change, ingredients change.
When I’m searching for a review on product, I look for the ...
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1 Reply
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Re: Just a suggestion
Hi @caway, We appreciate your feedback. I will forward your feedback to
the appropriate department for review and consideration. Thank you!
Best, Rebecca
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Play! Pass
I placed an online order about 6 hours ago and was in a hurry and forgot
to enter my Play! Pass. (The pass, which has been in my pocket all day
long, says it can be used online.) Can you apply my pass to the order?
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1 Reply
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Re: Play! Pass
Hi @ginababyy, We are not able to modify or cancel orders once placed.
I'll send you a PM to assist you further. 😉 -Mali
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Sephora App!
I can't search the *just arrived* section on the sephora app! When I try
to click on it it says *list of product currently unavailable. please
try back later* and I was wondering if anyone else is hav...
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Re: Sephora App!
Hi everyone! Our mobile team is aware of this error message and is
working on a fix. In the meantime, please use the mobile browser version
or the desktop version if you are trying to access this specific
section. Cheers! Kevin
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Hi kevin! Thanks for replying! This section of the app st...
Hi kevin! Thanks for replying! This section of the app started working
and worked for a while but then it started doing the exact same thing
again a few days ago. I'll just have to use my browser unti...
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1 Reply
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Re: Hi kevin! Thanks for replying! This section of the app st...
@missphotog, I will report this! Thank you! -Mali
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Yes mine too! Is your app working now? Mine started worki...
Yes mine too! Is your app working now? Mine started working but now it's
doing that all over again!
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Sephora App!
mine has been like this for over a week too! I'm glad I'm not the only
one with the issue. it's driving me insane.
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Re: Sephora App!
I have been having the same problem. As of this evening (9/7) it is
still broken for me. I've been in contact with customer service and they
said they were going to route it to their IT department. I'...
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Re: Sephora App!
I'm having the same problem!! I've tried restarting my phone, logging
out of the app, deleting it and reinstalling it, and nothing works.
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Re: Sephora App!
Hi all, I would like to share this feedback. I will send you all PM's to
gather more info. -Mali
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Sephora App!
It's happening to me too! I did all those things too and nothing helps!
I'm so frustrated about it
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Sephora App!
Well uninstalling and reinstalling the app would give me the latest
version right? And my phone is updated.
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