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201,088 Posts
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Re: Damaged online delivery - Hourglass palette
Thank you for the prompt response JaneanBT, I received your message and
sent you the picture taken immediately after opening the palette.
-Serena
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Unsucceful authorization
So, I placed my order and was very excited to get it only to find out
that it was canceled due to "Unsuccesful authorization" I`ve never had a
problem like this before paying with the same card/Paypal...
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Re: Unsucceful authorization
Hi @Anonymous, I am so sorry to hear this. I am sending you a PM now to
assist you further. Thank you! Best, Rebecca
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Re: Sephora play box October box 2018 damaged item
Hi @aashleeii, I am so sorry to hear this. I will send you a PM shortly
to assist you with this. Thank you! Best, Rebecca
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Re: linking old VIB account
Hi @Anonymous, I will send you a PM shortly to assist you with this.
Thank you! Best, Rebecca
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Re: Question!
Hi @Morgiee15, Estée Lauder products are sold online and in select
Sephora stores. I recommend using the 'Find in Store' feature on the
product page and contacting the store for more information on in...
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Sephora play points
I placed my online order on Oct 17 and used the promo code for the
Sephora play 50 points. I saw that the code was accepted, and I already
received my shipment, but the points haven’t been added to my account
yet.
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Re: Sephora play points
Hi @Hoodiez, I am so sorry to hear this. I will send you a PM shortly to
assist you with this. Best, Rebecca
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Friends and Family 20% Off Code
I’m trying to make a purchase using the code YOUROUGE as a Rouge
customer And it says this code is not recognized.. Today is 8/25/18.. I
would like to apply it so I May get the 20 % off. I received an email..
Thank you,Marlene
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Re: Friends and Family 20% Off Code
Hi @MarleneDela The correct code is YESROUGE. You should see the
discount added to your order once you enter this code. If you continue
to have any issues you can contact customer service at 1-877-SEP...
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Re: Friends and Family 20% Off Code
I’m trying to make a purchase,can you share the Friends and Family 20%
Off Code,thanks!!!!
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Re: Friends and Family 20% Off Code
@Anonymous The F&F sale is over, but you can check out the Holiday Bonus
thread for info on the upcoming fall sale!
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Account hacked
Someone hacked my Sephora account, changed the email address associated
with it, and used 10,000 points to redeem 4 $100 gift cards!!! I’m so
incredibly upset by this! I called customer service and a ...
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Re: Account hacked
Hi @moonal, I am so sorry to hear this! I'll take a look further, and
I'll send you a PM to help momentarily. Best regards, Laurie
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1st box from sephora
I was excited to get my 1st box until I opened it. My ispy box was
somuch better. My sephora box had a tiny broken perfume & the tiniest
face primer. I hope next months is better. I understand it's only 10
bucks but, what a waste.
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Re: 1st box from sephora
Hi @Anonymous, I'm sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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I didn't get my beauty insider points
I was in store yesterday to exchange an item. I noticed the points for
my original purchase were subtracted from my account, but the points for
the new purchase weren't added. Can I still get my points?
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Re: I didn't get my beauty insider points
Hi @carabun, I'll send you a private message to help in just a moment.
🙂 Best regards, Laurie
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How do I link my insider card to my online account?
Am wanting to research my account number because when I tried to log in
none of my email accounts would work. Thank you.
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Re: How do I link my insider card to my online account?
Hi @Anonymous, I can help you with this! I am sending you a private
message with more details. Cheers! Kevin
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Re: How do I link my insider card to my online account?
@Anonymous The best way to link your account to your card is to call
customer service.
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Re: How do I link my insider card to my online account?
@AnonymousI'd suggest removing your account number as this is public
forum for anyone and everyone to see. I'd also suggest posting your
query in the Customer Support Group where a mod will see your i...
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Beauty Insider/Rouge points
Hi there, I joined the Beauty Insider program after an initial in-store
purchase of $335. I called in the next day and had the points added in
from the receipt. In addition to that, I've spent $690 in...
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Re: Beauty Insider/Rouge points
Hi @JenniferCat, I can help you with that! I am sending you a private
message with more details. Regards, Kevin
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Juice Beauty Hydrating Mist
Hey everyone! I need a little help! I just received the Juice Beauty
Hydrating Mist, and the way it sprays is a little weird! It doesn’t
spray evenly like I thought it would, it kind of does a spitting action.
Is this normal? Or is mine defected?
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Play Box question
Hello,I have a general question about the play box bags from September &
October. On the subscription page it says each month’s products come in
a themed collectible bag. I’ve received the play box fr...
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Peter Thomas Roth Toning Lotion
Is the Peter Thomas Roth Un-Wrinkle Line Smoothing Toning Lotion being
discontinued?PETER THOMAS ROTH - Un-Wrinkle Turbo™ Line Smoothing Toning
Lotion
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Free Makeover?
I received an offer for a free makeover in the mail, it doesn't say I
need to purchase anything. Would I just book it online as I normally
would?
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Re: Free Makeover?
Hi @Anonymous, Yes you can book your makeover online. Make sure that you
hold on to your mailer so that you can present it on the day of your
appointment. Best, Zakiya
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Makeup mirror
I recently got a small makeup mirror pallet as a gift for my birthday
but it broke into pieces 😞 can I get a replacement one in the store?
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Re: Makeup mirror
Hi @reereexixi, I am sorry to hear that your gift was damaged. If you
have a gift receipt or any proof of purchase, you can return or exchange
it in stores. I hope that this helps. Best, Zakiya
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Re: Rouge Makeovers
Hi @Kentie, Complimentary Rouge makeovers are still free for Rouge
clients. I believe it is now called the Makeup Deluxe makeover. 😉 I
would call your local Sephora to book this and let them know that you
are Rouge. -Mali
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Return to Sender
UPS was unable to deliver my order because of front door issues
(honestly they didn’t even try). So they dropped it off at a designated
place that has ridiculous hours and is completely out of my area...
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Re: Return to Sender
Hi @thecelticfury, I'm really sorry to hear you haven't received your
package! I'm sending you a PM to help. Always, Danee
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