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200,529 Posts
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Re: Birthday Change
Hi @Kudrit, I've updated your birthday to October 22nd for you 🙂 Happy
early birthday! Always, Danee
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Card not working
Payment error - your payment could not be processed. Please verify that
your card number, expiration date and cvn are correct and that your
billing address matches what the bank has on file. We have r...
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Re: Card not working
Hi @Anonymous, I'm truly sorry to hear about your ordering experience!
I'm going to look into this then send you a PM. Always, Danee
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return form
"complete the return section on the front side of this form" what does
this mean? What information do i need to add? thanks!
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Re: return form
Hi @PUGLOVER26, To return an item purchased online to us by mail, please
generate your pre-paid return label here for Sephora US. >
www.sephora.com/returnlabel For Sephora Canada, please generate your...
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Friends and Family Code
Hi I was just wondering if I am able to use the code more than once
instore? I purchased an item and wanted to exchange it for something
else while using the 20%. Thanks in advance 😊
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Re: Friends and Family Code
Hi @Liz386, I will send you a private message in regard to this. Thanks!
Best Wishes, Janean
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unauthorized order
I ordered a sk2 kit and Armani product three times but all of them are
“unauthorized order”. it first says “placed order”then the next day, the
status changed to “unauthorized order”. I used my Visa c...
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Re: unauthorized order
Hi @DramioneR, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Almost EMPTY product
I ordered the Grande Lips Lip Primer in clear matte online and when I
just opened the package for the first time, I found a bottle of almost
empty product! How does this happen? No signs of leaking in the box or
on the bottle. What do I do?!
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Re: Almost EMPTY product
Hi @dimediaries, I will send you a private message so that I can further
assist you with this. Thanks! Best Wishes, Janean
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Missing an item in my order
I received my packs yesterday, but my holiday perfume set is missing! I
hope this can be resolved
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Re: Missing an item in my order
Hi @katetttt, I am sorry about that! I will send a private message so
that I can help with this. Thanks! Best Wishes, Janean
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When Will Too Faced Gingerbread Girl and Gingerbread Man be launched in stores?
I've called my local Sephora and they said the Too Faced Gingerbread
Liquid Lipsticks have a hard launch date for in stores, so they cannot
sell them until then. I asked for the date but the employee ...
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Re: When Will Too Faced Gingerbread Girl and Gingerbread Man be launched in stores?
Hi @khama, These have sold out on sephora.com for the time being, and it
sounds like they should be available in stores if they have not sold out
already. If these items were not available at your loc...
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Re: When Will Too Faced Gingerbread Girl and Gingerbread Man be launched in stores?
Thanks for looking into it! I wanted to buy them in stores anyways since
they are sold out online. When I called my local store though they said
it has not been released in physical stores yet though ...
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Re: When Will Too Faced Gingerbread Girl and Gingerbread Man be launched in stores?
Hi @khama, I was advised that these should already be available in
stores. Product availability can vary from store-to-store, and I
recommend checking with any other stores near you. 🙂 Warm regards,
Laurie
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RE: Re: When Will Too Faced Gingerbread Girl and Gingerbread Man be launched in stores?
Okay, thank you so much for all your time! I’ll check another Sephora
around me
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Re: When Will Too Faced Gingerbread Girl and Gingerbread Man be launched in stores?
Hi @khama, I apologize that the Too Faced Melted Gingerbread Man and
Gingerbread Girl Liquid Lipsticks are not currently listed on our US
site, and we don't have additional details at this time. I wil...
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Messed up orders...
This is first time I order as beauty inside member. Turn out it’s quite
disappointed.They didnt sent the samples I chooses. Instead gave me
totally different 3 other editors stuffs!! Those aren’t what I wanted to
try !!
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Re: Messed up orders...
Hi @rsrzrcj2018, I'm sorry to hear that! I will send you a PM to assist
you shortly. Additionally, I have removed your first screenshot showing
your order number for your security. Warmest regards, Helen
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empty box!!
Hi there,My girlfriend spend a thousand dollar on an order and all she
got was an empty box with her invoice, samples, and papers in there. NO
ACTUALLY PRODUCTS THAT SHE PURCHASED. She can only speak ...
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Re: empty box!!
Hi @Anonymous, I am sorry to hear this! I will send you a PM so that I
can assist you further. Best, Zakiya
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Re: empty box!!
@Anonymous I recommend contacting customer service through the customer
service board here:
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
One of the mods should be able to assist you!
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SJCP order points?
Hi. I made a purchase at a SJCP today. They were out of the product I
wanted but ordered it to be delivered to my house. That was my first
kind of purchase like that (ordering in the SJCP). I don’t th...
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Re: SJCP order points?
Hi @christyrc, I'm going to look into this for you and send you a PM
shortly! Best, Steph S.
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My Order is not Moving
On October 7th my package was picked up by Canada post in
Mississauga,ON. Then on October 8th my package was received at
originating postal facilityMississauga, ON. It's now October 9th and the
packag...
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Re: My Order is not Moving
Hi @kaitlynjmorgan, I'll take a look at your order, and I'll send you a
private message with more information shortly. Thanks 🙂 Best regards,
Laurie
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Re: Need help linking BI card to online account
Hi @geegee4386, I'll send you a private message in a moment requesting
your registered email address and Beauty Insider card number so I may
link these for you. 🙂 Warm regards, Laurie
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Birthday 1/1/1800?
My birthday is this month and I couldn’t figure out why I was unable to
redeem my gift. Turns out my birth date is set as January 1, 1800. Not
sure how that happened but I couldn’t work out how to fix...
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Re: Birthday 1/1/1800?
Hi @mardgreen88, I'm so sorry to hear this. Please send me a private
message with your correct birthday and I will update it for you. Stay
Gorgeous, Penelope
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New Eyeshadow Pallet?
The new Anastasia Beverly Hills Sultry pallet came out recently on their
website on September 25th. Will it be in stock at Sephora? if so, when?
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Re: New Eyeshadow Pallet?
Hi, The Anastasia Beverly Hills Sultry Palette is available in stores.
Please contact your local store for stock information. Stay Gorgeous,
Penelope
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Giorgio Armani Holiday Sets Out of Stock
Hello! Will the Giorgio Armani Holiday sets (5145001 and 5145019) be
restocked? Kind of surprised how holiday sets can sell out in early
October. Thanks!
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Re: Giorgio Armani Holiday Sets Out of Stock
Hi @sesphr, Please sign up for email notifications on the product page
to be alerted when the sets are back in stock. Stay Gorgeous, Penelope
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Full face makeover
So there are no more custom makeovers... now it's called makeup deluxe:
full face makeover. What are the conditions to get one? we still need to
spend $50? what if I buy online? how can I get the make...
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Re: Full face makeover
Hi @beauty0110, You will still have to make a purchase of $50 or more at
the time of your service. I hope that this helps. Best, Zakiya
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