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Post in Customer Support
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Anonymous Insider
‎10-19-2018 09:23 AM
‎10-19-2018 09:23 AM

Try it on face feature

Hey My fellow beauty insiders! The try it on live feature is not working on my device. I really want to try this new product! Plzzz lmk
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kevinbt
ALUM II Insider
‎10-19-2018 10:10 AM
‎10-19-2018 10:10 AM

Re: Try it on face feature

Hi @Anonymous! Sorry to hear that! I would make sure that you have the most up-to-date version of the app and maybe try deleting it and re-installing.  If you're still having issues, please let me know! 

 

Regards, 

Kevin 

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  • 1 reply
  • ‎10-19-2018 09:23 AM
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  • 2 Contributors