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201,103 Posts
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Re: Account locked
@parsi, I sent you a PM. Please respond there so that I can best assist
you. Thanks! -Mali
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Stolen package
I was sopoused to receive my package tomorrow somehow it says it was
delivered today and someone named valles signed for it and no one was
home when it was delivered i know no one by that name or last...
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Re: Stolen package
Hi @Aranelrose, This post has been moved to the Customer Support group.
I am so sorry that you have not received your order. I'll look into this
further, and I'll send you a private message to help shortly. Thank you.
🙂 Warm regards, Laurie
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Samples
I had ordered some eyeshadow palette and baking powder and added some
samples in my basket but I have not received the samples 😞
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Re: Samples
Hi @aroramay8, I am so sorry to hear this! I will send you a PM to
assist you shortly. Thank you! Best, Rebecca
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Missing Beauty Insider card
Hi, A few weeks ago, my wallet was stolen by someone, and my Sephora
card was inside that wallet. I don’t really want to visit Sephora store
to be issued new Sephora card. So would it be possible for ...
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Re: Missing Beauty Insider card
Hi @Anonymous, Beauty Insider cards are only available in our retail
stores and can be linked directly to your account while in store. At
this time, cards are not available by mail, but, a card is not...
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Ask question
Missing 2 beauty insider items from 10/10/18 and order. Make up forever
lipstick, and Kiel's serum. Would like items sent.
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Re: Ask question
Hi @winner, I am sorry to hear that your items are missing from your
order. I will send you a PM for further assistance. Best, Zakiya
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Re: Ask question
Hi @Anonymous, at this time Sephora does not offer shipping to Jordan. I
apologize for any inconvenience! Regards, Kevin
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October Play Box Bummer
I just received my Play box, and when I pulled out the UD All Nighter
spray box, THIS is what I got. It leaked everywhere, there's no product
in the bottle and destroyed the box itself. I want my mone...
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Re: October Play Box Bummer
Hi @Anonymous, I am so sorry to hear this! I will send you a PM shortly
to assist you with this. Thanks! Best, Rebecca
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BI Holidays Bonus
Hello. I read that BI Holiday Bonus for Rouge starts on the 26th. I'd
like to start shopping in-store that day so that I can take advantage of
the free sample bag. However, I haven't received anything...
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Re: BI Holidays Bonus
Hi @greeneyedgirl107! Yes! The emails have not gone out just quite yet,
but you will definitely be able to shop on the 26th in-store! 🙂 More
info will be available soon! Regards, Kevin
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I never received anything in the mail either. But I haven...
I never received anything in the mail either. But I haven't even been
receiving my sephora packages either so it is what it is 😂😂
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Wrong email on beauty insider card?
I believe there was a typo in my email address when they registered my
beauty insider card in stores. I would like to be able to change the
email address connected to my beauty insider card to my actual email
address.
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Re: Wrong email on beauty insider card?
Hi @Anonymous, I can help with that! I am sending you a private message
with more details. Cheers, Kevin
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Just got credited by Sephora for another $600 separate from my order and this is completely unacceptable. I need a refund right now.
Just got credited by Sephora for another $600 separate from my order and
this is completely unacceptable. I need a refund right now.
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Re: Just got credited by Sephora for another $600 separate from my order and this is completely u...
Hi @skatorgi, I will send you a PM to assist you shortly. Thanks!
Warmest regards, Helen
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Re: Just got credited by Sephora for another $600 separate from my order and this is completely u...
Apologies, my bank misinterpreted the problem and reported it. However,
Sephora took twice the purchase from my account and I will need a
refund.
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cannot activate $100 reward
Hi, I got my $100 reward with my last order and I have received the
email. However whenever I click activate there seems to be a problem
where the link takes me to a webpage yet I can't see the code? ...
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Re: cannot activate $100 reward
Hi @NooraNoon! Sorry to hear that! This error seems to be happening when
a client tries to access the link when the email is in their spam
folder. If that's the case, try moving it to your inbox first...
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Re: cannot activate $100 reward
Fixed it, it was a problem with the server itself. Thank you though.
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RE: Re: cannot activate $100 reward
Hi Kevin, i double checked and it’s in my inbox appreciate your
assistance Thanks
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Re: cannot activate $100 reward
@NooraNoon You may want to try reaching out to customer service on the
customer service board so that a mod can help you out!
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Re: CC security code will not save
Hi @bharrup, that's strange to hear! I know that generally the 3 digit
security code is not saved if you reload the screen, but that doesn't
sound like it's the case. Please give our customer service ...
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Did not receive my samples
I just got my package in the mail and Sephora failed to send my samples,
but they are still listed on my order. I was really looking forward to
what I was going to be sampling to decide if I wanted to...
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Re: Did not receive my samples
Hi @mandaxnicole, I am sorry to hear that you did not receive your
samples. I will send you a PM for further assistance. Best, Zakiya
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Cannot log into website
I am having difficulty logging into the Sephora website. When I enter my
log in info and press sign in, the screen simply flashes. I tried
clearing my history/cookies. I use Safari but the issue persi...
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Re: Cannot log into website
Hi @pYaKt, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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How long should my order be in progress
I placed my order on Friday 10/20 at around 1030 pm.It is now 10/23 , I
just checked my order status and it says it's still in progress. Why is
it taking so long??
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