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200,890 Posts
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Re: Missing item from order
Hi @skizz430, I will send you a PM to assist you shortly. I have also
removed the screenshots including personal information for your
security. Warmest regards, Helen
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Why is the first Naked Palette back to $66 and not 50% off?
I’m not sure what’s wrong with the app but it showed the price for the
first Naked palette as $27 but when I clicked on it, it lead me straight
to the cherry palette but when I searched up the Naked p...
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Re: Why is the first Naked Palette back to $66 and not 50% off?
Hi @xcngo, I apologize that the URBAN DECAY - Naked Paletteis currently
on sale in the US and not in Canada. I understand that can be
disappointing. I will forward this feedback to our Retail Division for
review. Thank you! Best, Rebecca
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Re: Why is the first Naked Palette back to $66 and not 50% off?
Hi @xcngo, What you are seeing are current US prices on Sephora.com. I
would refresh by logging out of all devices, downloading any app and
device updates, restarting, then once you log back in be sur...
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RE: Re: Why is the first Naked Palette back to $66 and not 50% off?
Okay that makes sense. Thanks but that doesn’t answer my question as to
why the Naked palette isn’t 50% off on the Canadian website but it is on
the American?
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Kudos to the Brampton Warehouse
I wanted to note my appreciation for the diligent staff at the Brampton,
Ontario warehouse. My latest order came today with the potentially leaky
liquid product in a baggie, the delicate eyeshadow pal...
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Re: Kudos to the Brampton Warehouse
Hi @sandykat79, Thank you for sharing your positive feedback with us! 🙂
That's awesome you received such a perfect order! -Mali
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I did everything right..
I bought something with a gift card in-store. I returned it within 60
days, their return policy says that if I return within 60 days with a
receipt I get the ORIGINAL form of payment credited back. I ...
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Re: I did everything right..
Hi @Anonymous, I am very sorry for the confusion caused and
misinformation provided. Sephora.com is unable to accept store
merchandise cards toward an online purchase. This can only be used to
redeem ...
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Re: I did everything right..
I just want to know why I didn’t get my original form of payment back-
which was a gift card
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Just a suggestion
For the reviews of each product, The most recent review down to the
oldest will be very helpful because formulas change, ingredients change.
When I’m searching for a review on product, I look for the ...
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Re: Just a suggestion
Hi @caway, We appreciate your feedback. I will forward your feedback to
the appropriate department for review and consideration. Thank you!
Best, Rebecca
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Play! Pass
I placed an online order about 6 hours ago and was in a hurry and forgot
to enter my Play! Pass. (The pass, which has been in my pocket all day
long, says it can be used online.) Can you apply my pass to the order?
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Re: Play! Pass
Hi @ginababyy, We are not able to modify or cancel orders once placed.
I'll send you a PM to assist you further. 😉 -Mali
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Sephora App!
I can't search the *just arrived* section on the sephora app! When I try
to click on it it says *list of product currently unavailable. please
try back later* and I was wondering if anyone else is hav...
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Re: Sephora App!
Hi everyone! Our mobile team is aware of this error message and is
working on a fix. In the meantime, please use the mobile browser version
or the desktop version if you are trying to access this specific
section. Cheers! Kevin
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Hi kevin! Thanks for replying! This section of the app st...
Hi kevin! Thanks for replying! This section of the app started working
and worked for a while but then it started doing the exact same thing
again a few days ago. I'll just have to use my browser unti...
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1 Reply
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Re: Hi kevin! Thanks for replying! This section of the app st...
@missphotog, I will report this! Thank you! -Mali
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Yes mine too! Is your app working now? Mine started worki...
Yes mine too! Is your app working now? Mine started working but now it's
doing that all over again!
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Sephora App!
mine has been like this for over a week too! I'm glad I'm not the only
one with the issue. it's driving me insane.
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Re: Sephora App!
I have been having the same problem. As of this evening (9/7) it is
still broken for me. I've been in contact with customer service and they
said they were going to route it to their IT department. I'...
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Re: Sephora App!
I'm having the same problem!! I've tried restarting my phone, logging
out of the app, deleting it and reinstalling it, and nothing works.
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Re: Sephora App!
Hi all, I would like to share this feedback. I will send you all PM's to
gather more info. -Mali
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Sephora App!
It's happening to me too! I did all those things too and nothing helps!
I'm so frustrated about it
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Sephora App!
Well uninstalling and reinstalling the app would give me the latest
version right? And my phone is updated.
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Re: Sephora App!
@missphotog, Not exactly. Reinstalling an app might upgrade it to the
latest version, but you typically need to download updates for your
device not just apps. -Mali
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Well I have my auto update on for my apps so they usually...
Well I have my auto update on for my apps so they usually do it on their
own! I did check the list to see if there were any that needed to be
updated manually and sephora wasn't one of the apps. It sa...
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This is ridiculous! I still can't check the just arrive s...
This is ridiculous! I still can't check the just arrive section and I've
even installed the new app update. I've also cleared my cache,
uninstalled, reinstalled, turned my wifi off and on again and al...
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It's happening to me too! my app and device are both up t...
It's happening to me too! my app and device are both up to date!
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I'm also experiencing this issue. I've tried clearing app...
I'm also experiencing this issue. I've tried clearing app cache, data,
uninstalling and reinstalling the app. Funny thing is nothing has
changed with my phone or the app but it was working fine 2 days ago.
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October box
I got confirmation of shipment on the 11th. I haven't recieved it and
when I pull up info to see when to expect it shows nothing!
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Re: October box
@mermaid26, I am going to look into the status of your box and send you
a message shortly!
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since you guys have already charged me for the box I am f...
since you guys have already charged me for the box I am fine with still
getting it but can we have it shipped faster?
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