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201,101 Posts
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Re: How long should my order be in progress
Hi @LuluCast, It typically takes 1-2 business days for orders to process
at our warehouse. Since you placed your order on Friday night, it did
not begin processing until the following business day. If...
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Insider
Hello, I am new at sephora, do I still get disccounts in black friday?
If so, when is it? The date
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Re: Insider
Hi @Anonymous, At this time we don't have any additional information
regarding upcoming sales. Please stay tuned for any update regarding
sales we may have. Thank you! Warmest regards, Helen
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Re: Spam posts
Hi @ShortErica, Thank for bringing this to our attention! We will work
to remove these posts. Warmest regards, Helen
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Re: Can someone help me delete my account??
Hi @Anonymous, I can help with that! I am sending you a private message
with more details. Regards, Kevin
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Re: Will Morphe be coming to Sephora Canada as well?
Hi @anonymous8888, Morphe is now live on Sephora CA, you may shop it
here! > https://www.sephora.com/ca/en/brand/morphe/all. Thanks! Warmest
regards, Helen
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Slow in processing orders?
Has anyone else had issues with ordering items online and the lag time
in processing? I ordered ONE item on Friday and the order is still
processing... It's been 4 days.
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Re: Slow in processing orders?
Hi @Meghudecheck, I'm sorry to hear that! I am sending you a private
message to help. Regards, Kevin
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Never Received My PLAY! BOX !!!
I have been a PLAY! subscriber for a while now and my box is MIA!!! It
shipped out on the 12th and tracking hasn't updated since the 16th when
it said it was in NJ. It said it would be delivered Frida...
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Re: Never Received My PLAY! BOX !!!
Hi @Marrrryyyyy, I'm sorry to hear that! I just went to look into the
issue and it looks like another mod has assisted with a refund. Please
let us know if there is anything else we can assist with. Regards, Kevin
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Lost Play Box
My October Play Box was supposed to be delivered on the 20th. Never
showed up and tracking said it hasn’t moved since the 17th. How do I
resolve?
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Lost Play Box
Mine is MIA too. I've reached out to customer service 3 times now and
they have yet to help me. Goodluck
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Re: Lost Play Box
Hi @Marrrryyyyy, I'm so sorry to hear that! I will send you a PM to
assist you shortly. Thank you! Warmest regards, Helen
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Re: Lost Play Box
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Missing Beauty Insider Points
I purchased in store last week and I just realized those points are not
showing up. But I think I have got rid of my receipt. Is there any way
that I can deal with this? I suspect the cashier got the ...
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Re: Missing Beauty Insider Points
Hi @Anonymous, I will send you a PM to assist you shortly. Thanks!
Warmest regards, Helen
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Beauty Insider points not showing up online
I must have two separate accounts because from shopping in store, I know
I have accrued over 600 points. Online, it only says I have 115. How do
I fix this?
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Re: Beauty Insider points not showing up online
Hi @Anonymous, I will send you a PM to assist you shortly. Thanks!
Warmest regards, Helen
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package not here
This happened for the second time now where the tracker says delivered
but the package isn't here. PLEASE HELP ME
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Re: package not here
Hi @millesn, I'm so sorry to hear that! I will send you a PM to assist
you shortly. Thanks! Warmest regards, Helen
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Cancelling order
I placed Sephora order to the wrong ship to address and it’s midnight.
How can I cancel my order or modify to the correct ship to ? Please help
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Re: Cancelling order
@Lubna81 I don't think they'll be able to cancel your order since it's
past an hour (I've only been able to cancel if it's less than an hour on
previous occasions). If they can't, your best bet might ...
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Re: Cancelling order
@makeitup305 ok thank you I’ll try doing that. I just have so much
anxiety now don’t think I can sleep.
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Re: Cancelling order
@Lubna81 I would call customer service when they open tomorrow to see if
they can help you out.
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order
I just received an email about an order that was placed. However I never
placed that order. It says in my order history that it was cancelled due
to unsuccessful authorization. I just want to make sur...
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Re: order
Hi @parsi, sorry to hear that! I recommend calling us at 1-877-SEPHORA
for further assistance with this.
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Order
I just got an email about an order that I didn’t place. In my order
history, it says it was cancelled due to an unsuccessful authorization.
What should I do?? I didn’t place this order. I changed my password. Do
you recommend I do anything else?
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Gift card invalid??
Hi guys, I recently received a $50 e- gift card for my birthday and I've
never used it yet; but every time I enter the information and try to get
it to go through, it says it's invalid even though I 1...
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Re: Gift card invalid??
Hi @niavquintall, I'm so sorry to hear that! I will send you a PM to
assist you shortly. Thanks! Warmest regards, Helen
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When will my order ship?
It’s been three days and my item hasn’t shipped and i don’t have a
tracking number for it. Do you know when it should ship? Or when it gets
here? Thanks!
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Re: When will my order ship?
Hi @lydiale, I am so sorry to hear this! I will send you a PM shortly to
assist you with this. Best, Rebeca
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Peter Thomas Roth
Is the Peter Thomas Roth Un-Wrinkle Line Smoothing Toning Lotion being
discontinued?
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Re: Peter Thomas Roth
Hi @gvez007, It looks like the Peter Thomas Roth Un-Wrinkle Turbo™ Line
Smoothing Toning Lotion is currently available for purchase on our
website here. > https://www.sephora.com/product/un-wrinkle-tu...
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