Sephora can't look up my account phone # or email

[Goober94]

Every time I shop in store, the cashier asks for my rewards phone number. They type it in correctly but it isn't found. Next they ask for my email address; they type it in correctly and it doesn't work either. Luckily I still have the plastic VIB card and I also have the app on my phone which has the bar code for my digital card otherwise I would be screwed out of points. But if someone else wants to use my account (my mom or boyfriend) they are unable to do so. I've had a few cashiers try to fix this in store on the computer but it hasn't been successful. Is there anyway to fix this? Side note... after this VIBBONUS sale this weekend I recently reached rouge. Will I be getting a new plastic card? Please help! Thank you in advance!

[LaurieBT]

Hi @Goober94,

This thread has been moved to the Customer Support group. I'm sorry to hear about this! Please send me a private message confirming your registered email address and 10-digit phone number. I'll be happy to take a look further to help. 🙂 

If you would like to receive a new Rouge card, you may visit your local Sephora store for assistance. Thank you!

Warm regards,

Laurie

[SportyGirly125]

@Goober94 I would call customer service to address all your concerns.  They would be able to help you faster.