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200,307 Posts
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Re: Damaged Items
Hello @YuanT, I'm sorry to hear that you received your palettes broken!
I'm going to send you a PM shortly for assistance! Best, Steph
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VIB Status not showing up.
My VIB status isn’t showing up under my email in my account? How can I
fix this?
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Re: VIB Status not showing up.
Hi @Anonymous, Upon review, it looks like you're a Beauty Insider.
Please keep in mind that each tier only lasts one calendar year! Feel
free to send me a PM if you have any questions. -Helen
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Re: VIB ROUGE 20% OFF SALE - NOVEMBER 2018
Hi @crystaltapia, Yes, your VIB code is unlimited use online and
in-stores throughout your shopping weekend. Happy shopping 🙂 -Helen
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Reached Rogue status in between the holiday promos for Rogue and VIB...can't participate in either? :(
I recently reached Rouge status, and was hoping to participate in the
VIB 20% off Holiday Bonus sale. However, it gives me the error: "Must be
logged into VIB account to redeem this offer. Customizabl...
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Re: Reached Rogue status in between the holiday promos for Rogue and VIB...can't participate in e...
Hi @FatimaAbdl, Once you reach Rouge an email will be sent out including
details on how you can still take advantage of the sale! Happy shopping
🙂 -Helen
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re: About to hit Rouge status
I'm less than $50 away from hitting Rouge status, so I'll hit it when I
take advantage of the VIB sale this weekend.But, if I forget something
(just want to treat myself to something new), and want to...
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Re: re: About to hit Rouge status
Hi @Synchorswim, Once you qualify for Rouge after your VIB purchase an
email will be sent to you with additional details on how you're still
able to take advantage of the sale! I hope this clarifies. Happy
shopping! -Helen
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Re: re: About to hit Rouge status
Hi Helen,I placed an order this morning, as as expected I hit Rouge.I
forgot something, and I just tried to place another order and I got an
error.Can you please send me the instructions on how to con...
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Re: re: About to hit Rouge status
Hi @Synchorswim, No worries! These emails are sent automatically. The
system will send this email regarding your tier upgrade once it notices
you have reached a new tier. If you want to use place your...
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Re: re: About to hit Rouge status
Hi Helen, could you please also send me an email about this? I just
reached rouge half an hour ago...
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Re: re: About to hit Rouge status
Hi @Anonymous, @shiakichin, @Anonymous, Once you have reached your Rouge
status the system will automatically send these emails out to you! If
you want to place an order now, you contact us via phone ...
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Re: re: About to hit Rouge status
Hi Helen,Same here, I just hit Rouge after my first order and was about
to place a second order on Sephora USA when it told me I cannot use the
discount code!
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RE: Re: re: About to hit Rouge status
Hi Helen! Could you also send me an email regarding this issue as well?
I just hit Rouge after my first order! Thanks a lot!!
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Re: re: About to hit Rouge status
Thanks!Glad to hear I'll still be able to take advantage all weekend!
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How do I redeem VIB Holiday discount in-store w/o email?
I never received the email about the upcoming VIB Holiday Bonus. I know
there's a generic code for online use, but what about in-store.... How
do I received my 20% off for an in-store purchase if I didn't get the
email. Is it automatically applied?
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Re: How do I redeem VIB Holiday discount in-store w/o email?
Hi @gymgirl2, No worries! If you don't have the mailer, please provide
the Cast Member with your registered email address so that they can
verify your tier and add your 20% at the time of your in-store checkout.
Happy shopping 🙂 -Helen
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If I reach rouge after one purchase
If I reach rouge after one purchase, can I use the promo code VIBBONUS
again?
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Re: If I reach rouge after one purchase
Hi @Christiana007, Once you have reached Rouge an email will be sent out
with details on how you will still be able to take advantage of the
sale. Happy shopping 🙂 -Helen
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New Rouge $100 reward
My order got cancelled using rouge $100 rewards. After I contacted
customer support, they told me I will receive a replacement reward in
two days. However, they send me the exact same one with the same code,
which says its already used. SERIOUSLY??!!
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Re: New Rouge $100 reward
Hi @MaggieYC, I am so sorry to hear this. I will send you a PM shortly
to assist you further with this. Thank you! Best, Rebecca
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Returns
I bought huda beauty product and dont like it. so i wanna return it but
I purchased it using my mom's credit card and she lives far away from
me. Can I refund it as a cash?
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Re: Returns
Hi @Anonymous, I am sorry to hear that you are not happy with your
foundation. When returning an item in store you must have your original
receipt and original form of payment. You will not be able to...
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Re: Returns
Hi @Anonymous, Mail returns can take up to 3 weeks to process.
Additionally, all items mailed in will be refunded to the original form
of payment. -Helen
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Re: Cancel Order
Hi @mirabelle9, I will send you a PM shortly to assist you with this.
Best, Rebecca
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Holiday bonus
Spoiler (Highlight to read)I am trying to use the vib code and it is not
working. I am getting a message to say it is expired. Should this have
not started at midnight? I am trying to use the vib code...
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Re: Holiday bonus
Hi @sheshe85, The VIB code should be live. Please feel free to send me a
PM if you still unable to use the code. Best, Steph
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VIB DISCOUNT NOT WORKING
Hello, My VIB discount is not working. Do you think it is due it
starting at 11/9 and it is now 11/9 12:10 AM? Should I wait a little bit
more?
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Re: VIB DISCOUNT NOT WORKING
Hi @Tracc, @tipakkk, The VIB code should be live. Please send me a PM if
your still not able to use the code. Thanks! Best, Steph
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Late coupons
Hi! I just went shopping at one of your stores on 11/5 and spent a ton
of money, only to come home today after work and find a 20% off coupon
in the mail (that would have been valid the day I went sho...
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Re: Late coupons
Hi @Aleksa176, I'm going to look into this further and send you a PM
shortly! Best, Steph
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About the point
I didn't show the point card when i checkout, i still have the receipt,
can i get the point back to account? Thanks!
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Beauty Insider card
I am a Beauty Insider, but I’ve lost my physical card. Will I require it
in-store to still receive points?
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Re: Beauty Insider card
Hi @TayganOBrien, You can still earn points in-store. At checkout,
simply provide the Beauty Advisor your account information such as your
registered email or phone number and they should be able to a...
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Reduction in Samples Makes Me Sad
I'm very disappointed that the samples have been reduced from 3 to 2.
The only reason I shop online is for the samples. I've seen a previous
reply was to ask a Cast Member for samples. Well, I don't l...
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