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200,644 Posts
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Account hacked or Sephora breach?
I woke up this morning to an order placed at 2:30 this morning. I did
not place this order so I assume my account was hacked. How this
happened, is beyond me but it was an order for 3 Chanel perfumes ...
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Re: Account hacked or Sephora breach?
Hello: My Sephora account was hacked at the end of May. Someone had
hacked my account and changed the email and shipping address associated
with the account. My credit card was saved to the website an...
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Re: Account hacked or Sephora breach?
I have been a repeated victim of identity theft since 2014 when our
social security numbers were stolen to file false tax returns, most
likely due to an IRS security breach. I appreciate you sharing y...
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Re: Account hacked or Sephora breach?
Hi @Anonymous, I'm so sorry to hear about this! We take these matters
seriously and I'm going to send you a PM to assist you further.
Always,Danee
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Re: Account hacked or Sephora breach?
Now I'm on hold for 10 minutes, day 3. My email address was changed
without my permission & WITHOUT NOTIFICATION. I have the screenshots.
Identity theft, especially against seniors is a felony. TWELVE MINUTES
ON HOLD & then she hung up on me.
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Re: Account hacked or Sephora breach?
Hi @Anonymous, I'm very sorry to hear this! I've responded to you in
another thread as it appears another MOD may be assisting you further.
If any further assistance is needed, please feel free to send me a
private message. Warm regards, Laurie
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1 Reply
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Re: Account hacked or Sephora breach?
Your customer service is appalling. I will be filing a complaint with
the Attorney General. I have screenshots & emails for proof. I was
suddenly stripped of my VIP status. I have an email from a supe...
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Re: Account hacked or Sephora breach?
I've made 3 phone calls & sent an email. You refuse to remove my birth
date. Bye.
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Re: Account hacked or Sephora breach?
Hi @Mo414, Sorry to hear about this. I'll send you a private message to
assist you. -Mali
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Re: Account hacked or Sephora breach?
I responded to your post by sending an email to BTmail@sephora.com
Please let me know if there is another way to contact you. Thank you.
@MaliBT wrote:Hi @Mo414, Sorry to hear about this. I'll send you a
private message to assist you. -Mali
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Re: Account hacked or Sephora breach?
@Mo414, Sorry for any confusion. I received your private message and
will respond to you there. 😉 The email address you emailed is not a
valid email address with Sephora. Thank you! -Mali
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Re: Account hacked or Sephora breach?
I received a confirmation for 9 transactions, purchasing 27 bottles of
Viktor& Rolf perfume bottles. I called Sephora and also my bank account.
I have noticed that this is a recurring issue. I went ah...
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Re: Account hacked or Sephora breach?
This just happened to my wife. An order was placed. We contacted Sephora
who told us the order was cancelled "by our bank" for the addresses not
matching and they refunded the purchase. then a few day...
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Re: Account hacked or Sephora breach?
Same happened to me. I called customer service before it had processed
and got it canceled. So I thought. Then I see the charge on my debit
card! The order was originally set to ship to an address in ...
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Re: Account hacked or Sephora breach?
Hi @flproctor1966, I'm so sorry to hear this! I'll send you a private
message now requesting more information. Best regards, Laurie
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Re: Account hacked or Sephora breach?
Hi @DettyRose, I am so sorry to hear this! Due to the urgency of this
situation we strongly suggest that you contact Customer Service at
1-877-SEPHORA for further assistance. Best, Zakiya
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1 Reply
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Re: Account hacked or Sephora breach?
I suggest you try calling that generic number & see what you get.
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MOD: please delete my own comment
will you pls delete the two comments accidentally made from my account
to my own post (re lipgloss hack)?
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Re: MOD: please delete my own comment
Hi @abstraktgirl, I will do this for you. Thanks! Best Wishes, Janean
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Phone Number Not Linked to Account
Hi, so I've been dealing with this issue for a while. My phone number is
no longer linked to my email. I am a VIB member, but I can only use the
benefits from it when I'm in store as the account is on...
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Re: Phone Number Not Linked to Account
Hi @Anonymous, I'm happy to assist you 🙂 I'll send you a private
message shortly requesting your registered email address, 10-digit phone
number, and Beauty Insider card number (if you have one). Thank you!
Warm regards, Laurie
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Selected samples
What’s the point of choosing what free samples you want with your order
if they always give you something random instead???
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Re: Selected samples
Hi @samplesmissing, I'm sorry for any disappointment, and thank you for
reaching out with this feedback! Please know that samples may be
substituted depending on availability at the time of fulfillmen...
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Rouge free tier celebration gift
Hello I got an email on 1/9 about rouge free tier celebration gift
(750pts/makeover/flash shipping). I just became Rouge in dec and picked
the brush as gift. So for these celebration gift how can I ge...
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Re: Rouge free tier celebration gift
Hi maghk, Sorry to hear this! These are temporarily unavailable, and
we're working to have the issue resolved soon. I'll send you a private
message to help shortly. Warm regards, Laurie
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Sephora Beauty Insider Account being hacked multiple times!!
I don’t know if any of you have experienced this before but my Sephora
account has been hacked the third time. I changed my email address my
phone number and the Beauty insider card and I can’t believ...
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Re: Sephora Beauty Insider Account being hacked multiple times!!
I was told this morning by Customer Service Supervisor in "Canada",
Tamir L. that Sephora has NO SECURITY team. My email address was changed
without my permission or knowledge. Sephora denies this but...
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1 Reply
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Re: Sephora Beauty Insider Account being hacked multiple times!!
Hi @Yogak8m, I'm sorry for this experience! Upon review, it looks like
another MOD may have sent a private message to assist you further. If
any further assistance is needed, please feel free to send ...
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Re: Sephora Beauty Insider Account being hacked multiple times!!
Hi @Anonymous, I am so sorry about this. I'll take a look further now,
and I'll send you a private message shortly to help. Thank you! Best
regards, Laurie
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What color would I be in new KVD Lock-It Powder Foundation?
I am excited to see this item returning with its new awesome packaging.
I was afraid it wasn’t going to be made anymore. When this item
releases... I noticed the shade ranges are different. I used to ...
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Re: What color would I be in new KVD Lock-It Powder Foundation?
Hi @BellaDanger, I'm sorry we don't have any information regarding the
new shade range, at this time. But once it is released on 1/25, I may
suggest visiting your local Sephora store so that a Cast Me...
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Does Sephora price match Ghd platinum Styler?
I found Ghd platinum+ pro styler is now 20% off on both Official GHD
site and Ulta Beauty. Can I get price adjustment at Sephora for this
product? Thank you!
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Re: Does Sephora price match Ghd platinum Styler?
Hi @19fan, We do offer price matching within certain rules and
limitations. Regretfully we only offer price-matching on a competitor's
regularly priced items. I'm sorry we will not match a sale price.
Always, Danee
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Re: Need points added from receipt
Hi @Annikala, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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How can I delete a review?
Hi! I recently wrote a review of the Diorshow mascara that got posted
incompletely -- not everything I wrote ended up in the review. Would it
be possible for me to delete the review and publish the full one in its
place? Thank you!
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Re: How can I delete a review?
Hi @stephaniefyi, I can assist you with deleting a review. I will send
you a private message to provide further assistance. Stay Gorgeous,
Penelope
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Re: How can I delete a review?
Can you help me delete a review as well? I forgot to disclose that I
received the product for free as part of a testing review panel.
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Re: How can I delete a review?
Hi @Stephmarie485, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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