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201,136 Posts
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Unsuccessful Authorization Order Hi, I ordered more than one month ago on Sephora, and I just found out I get an Unsuccessful Authorizati
Spoiler (Highlight to read)Spoiler (Highlight to read)Thank! Thank!
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Re: Unsuccessful Authorization Order Hi, I ordered more than one month ago on Sephora, and I just...
Hi @buitragoalicia, I will take a look into this and send you a PM
shortly. Thank you! Best, Rebecca
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Wrong colour select
I have not received my order yet but looking on the products ordered I
believe I didn't choose a color of foundation and just went with the
checkout option without verification. What is the procedure ...
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Re: Wrong colour select
Hi @Anonymous, Generally, Sephora can accept gently used products for
return or exchange with proof of purchase, and within our return policy
time frames. You can check out our full Sephora Canada ret...
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The Ordinary Lactic Acid 10%+HA
Hello!Just ordered The Ordinary Lactic Acid 10% + HA formula and a
little confused as to how to apply. I assume to clean, dry skin at
nighttime. Do I apply my moisturizer afterwards? Can I still use m...
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Re: The Ordinary Lactic Acid 10%+HA
Hi @adb18! Yes! You'll want to use The Ordinary Lactic Acid treatment
before applying your moisturizer (preferably at night). You can also use
this product and the Drying Lotion together, I would just...
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Can't log in
When I oringnally signed into my account using the Sephora app it showed
all of my stuff and then after a week or so it logged me out and I tried
logging back in with my original email and password but it wouldn’t let
me.
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Re: Can't log in
Hi @Anonymous, that's so strange! Please try removing the app from your
phone altogether and re-downloading it from your app store. If you are
still unable to log in, please let me know! Regards, Kevin
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Package received damaged/opened
Hello, I anxiously waited for my order and received it today and the
Laura Mercier Powder was opened leaked all over the package. It was a
horrible mess. I am very disappointed. How do I go about receiving a
replacement?
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Re: Package received damaged/opened
Hi @Anonymous, I'm sorry to hear this! I'll take a look further and I'll
send you a private message to help shortly. Best regards, Laurie
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Wrong Play Box!!!!!
I finally received my Play box yesterday only to see it’s totally
different from what my app shows that I would receive. I’m so upset. Not
only did it get lost and it took a week or more to locate but...
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Re: Wrong Play Box!!!!!
Hi @Ames78, I'm so sorry the items listed on the app are different from
the items you received in your box and for the delay receiving your box!
The issue has been reported to the appropriate departme...
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VIB and Rouge Bonus
Hi, I’m wondering if someone would help me out. First I have a Rouge
gift (says choose your gift) I picked the points and added to my order
and when I went to checkout, it says to remove it or I can’t...
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Re: VIB and Rouge Bonus
Hi @Anonymous, I'll take a look further and I'll send you a private
message to help shortly. 🙂 Best regards, Laurie
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Re: can I get something free because I am a new user
Hi @Anonymous, Welcome to Sephora's Beauty Insider Community! 🙂 At this
time, clients can select up to 2 complimentary beauty samples with each
online order at checkout: https://www.sephora.com/free-...
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Wrong Address
HI, I just placed an order last night and it is going to the wrong
shipping location, can someone help me fix this before it gets shipped ?
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Missing items from order
Hi. I received my package today. But there is 3 out 4 items were
missing. Even the receipt it shown all 4 items and the tracking order
has markedly delivered all 4. But when I opened the box, the only...
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Re: Missing items from order
Hi @GigiTH, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Partial Shipment
Hi, I placed an order and tried to cancel the order. However, the
representative mentioned there would be 50-50 chances to do so and there
is no confirmation email neither on cancellation or shipment....
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Beyond disappointing customer service
I was at a Sephora where I was told return gift items with no receipt
require an exchange by the end of January. The policy has changed since
the past. I was helped by a women (another location/day) C...
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Re: Beyond disappointing customer service
Hi @cst1208 I'm so sorry to hear about your experience. I see that you
have now been assisted with this by phone. Please send me a PM if you
have any additional questions.
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Broken
Can you swap out an item fot the exact same one, I have a mascara and
somthing broke to now the wand is comming out with clumps of mascara.
Can I swap it?
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Unsuccessful Authorization Order
I placed an order on the 27th of January ( 2 days ago) and i received an
email this morning saying that it is cancelled and it says unsuccessful
Authorization, i already payed for it and i'm leaving t...
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Re: Unsuccessful Authorization Order
Hi @Anonymous I'm sorry to hear that your order was cancelled. I will
look into this for you and send you a PM with more information.
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Receiving broken bottle
Hi! So I recently ordered some items online and to my dismay I noticed
that the inside of the box is somehow wet and when I tried to open the
bottle, I realized that it is broken.I'm not even trying t...
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Re: Receiving broken bottle
Hi @SerenaWoodsen, I'm sorry to see this. I will send you a PM to assist
you further. -Helen
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Order Problem
I placed an order yesterday and found out today that its status was
"unsuccessful authorization". So I replaced the order and saw the status
is now "placed". Just wondering if it will be "unsuccessful
authorization" again?
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Re: Order Problem
Hi @Tinafyfu I will be happy to look into this for you and will send you
a PM with more information.
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My order still hasn’t shipped??
I ordered a few things last week, all placed on the same day, but three
different orders. The second and third orders shipped, but the first
order (the main order) has not. I’m just getting a little concerned and
would appreciate some feedback!
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Re: My order still hasn’t shipped??
Hi @Anonymous, I will take a look into this and send you a PM to assist
you further. -Helen
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Can I get points after purchase?
I forgot to give out my beauty insider number when I do a purchase in
store. Can I still get points after purchase?
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RE: Can I get points after purchase?
I have the same issue. I made a 80$ purchase online at the beginning of
January and would like to have my 50 points for the Play! Box added to
my account.
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Re: RE: Can I get points after purchase?
Hi @TheAndiShow I will send you a PM to help with this.
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