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200,685 Posts
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Re: Lasership delivery
Thank You, I will. It hasn’t shown up yet. I will let you know tomorrow
if it’s not here by tonight.
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Restock of the T3 Single Pass Curl 1.25"
Do you have an estimated date or how long it will take for the "T3
Single Pass Curl 1.25" Professional Ceramic Curling Iron" to restock
online?
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1 Reply
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Re: Restock of the T3 Single Pass Curl 1.25"
Hi @Anonymous At this time, we do not have a restock date. I recommend
checking your local store or signing up for email notification.
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Editing or Deleting a Review?
I recently made two reviews on two different Tatcha products, then
realized I had forgotten to include that I had received the products
free for testing 😧 . How can I fix this?
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Re: Editing or Deleting a Review?
Hi @Anonymous, Since reviews cannot be edited, these 2 reviews have been
removed and they should come down from the site in 24-48 hours. You are
welcome to repost the reviews at your convenience. 🙂 Best regards,
Laurie
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1 Reply
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Rouge tier celebration gift
I was never able to get my celebration gift... every time I checked it
only showed VIB. I wanted the 750 points....
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Re: Rouge tier celebration gift
I was just able to get mine but I had to use the website on my phone. My
iPad or app aren’t working.
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Re: Rouge tier celebration gift
Hi @krisangel12, I'm so sorry about this! Regretfully, the Tier
Celebration Gifts are temporarily unavailable! However, I'm going to
send you a PM to assist you further. Always, Danee
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6 Replies
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RE: Re: Rouge tier celebration gift
Hello! Can you advise when the points would be available? Others online
seem to be able to access this, and I am a loyal Rouge member who would
be grateful for this to be fixed! 😀 (Edit: I had this i...
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1 Reply
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Re: RE: Re: Rouge tier celebration gift
Hi @notyournickname, I'm sorry the Tier Gifts are still unavailable but
the issue should be fixed shortly! I'll also send you a PM with more
information. Always, Danee
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3 Replies
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Re: Rouge tier celebration gift
Hi @elci, The Tier Celebration Gifts should be available again shortly!
I'll send you a PM with more info. Always, Danee
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RE: Re: Rouge tier celebration gift
Just tried once again and still no success. Would you be able to help me
out? Thanks
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1 Reply
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Re: RE: Re: Rouge tier celebration gift
Hi @Ezio, I'm sorry for the trouble! These are temporarily unavailable
and we're working to resolve this soon. I'll send you a private message
to assist shortly. Best regards, Laurie
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Missing item - in a kit?!
After playing tag with UPS for several days, I received my youth to the
people super glow hydration duo! Unfortunately for me, it is just a
hydration UNO as the full size moisturiser is missing. Any s...
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1 Reply
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Re: Missing item - in a kit?!
Hi @kasterisk, I'm so sorry to see this! I'll send you a private message
to help shortly. Warm regards, Laurie
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0 Replies
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1 Reply
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Re: no refund confirmation email received
Hi @rebe1018, I'll check on this for you, and I'll send you a private
message to help shortly. 🙂 Please note that the order numbers were
removed for security purposes. Thank you! Warm regards, Laurie
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tier gifts
hello I've received rouge welcome gifts but I've never received a VIB
welcome gift before. is this something I can still get? thanks.
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1 Reply
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Re: tier gifts
Hi @Chick14, Clients will have the opportunity to choose a Tier
Celebration Gift when they upgrade their status or re-qualify for
another year as a top member of the program. You may check out
details...
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1 Reply
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Re: Gift Card has $0 balance
Hi there, Sorry to hear this! I'll send you a private message to help
shortly. Warm regards, Laurie
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January Sephora Play box
I have yet to receive my package. It’s tracking status has not changed
since January 11. Can someone assist me in this?
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1 Reply
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Re: January Sephora Play box
Hi @LBVeronica, sorry for the confusion! Play boxes typically arrive the
20th of the month, so you will most likely receive yours later this
week. I hope this helps!
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1 Reply
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Re: Order Status in Progress
Hi @Anonymous, sorry to hear that! I will send you a PM shortly for more
information.
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Shipping problems?
I placed an order with express shipping but FedEx never received the
parcel. Customer Service reissued the parcel but I spoke with FedEx and
they didn’t receive the second parcel either. It’s been 12 ...
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1 Reply
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Re: Shipping problems?
Hi @RunsWNeedles89, I'm sorry to hear this! I'll take a look further and
I'll send you a private message to help shortly. Warm regards, Laurie
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Kiehl’s Cannabis Oil Availability?
Hi, I was wondering as to when the Kiehl’s Cannabis Oil will be
available? I’ve already signed up for the email notification, but was
wondering if anyone knows of an actual or estimated date? Please let me
know!
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1 Reply
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Re: Kiehl’s Cannabis Oil Availability?
Hi @Sumondal, sorry, we're currently unable to confirm a specific date
for this. Please stay tuned to your emails and keep checking back on the
website!
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Makeup workshops
I would like to attend one of the makeup workshops, how old do you have
to be to join?
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Re: Makeup workshops
Hi @Zschamis, All Beauty Insider members can enroll in Sephora's Beauty
Classes for free, and clients must be 13 years or older. You may check
out classes and booking at your local Sephora store throu...
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1 Reply
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Didn’t receive certain items in my recent order
I am missing the fenty beauty flyliner, setting spray small size and
theurban decay color correcting sample I ordered in my most recent
package. This is like the 3rd time they’ve messed up an order for me.
Very upset
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1 Reply
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Re: Didn’t receive certain items in my recent order
Hi @Fyreflyy, I'm sorry to hear about this order experience! I'll take a
look further and I'll send you a private message to help shortly. Warm
regards, Laurie
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My gift cards shows less balance and I've never used them !
Please help! my gift cards has less balance than what I had before ! And
I've never used them!!
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1 Reply
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Re: My gift cards shows less balance and I've never used them !
Hi @misjyd, Sorry to hear this! I'll send you a private message to help
shortly. Warm regards, Laurie
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Won’t let me log in so I had to make a new account. 🤬
Never ordering from this company again. I ordered a bottle of 1 million
spend 97$ roughly and never got a confirmation but it showed up in my
recent orders. Then I tried looking today and it said I di...
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Re: Won’t let me log in so I had to make a new account. 🤬
Hi @Anonymous, I'm sorry to hear this! I'll check on this for you and
I'll send you a private message to help shortly. Warm regards, Laurie
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