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201,108 Posts
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Re: Beauty box
Hi @Anonymous, Clients located in the US can subscribe to Play! by
Sephora here: https://www.sephora.com/beauty/play Simply click
"Subscribe Now." If you have any questions or need assistance, please
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boscia luminizing mask
does the boscia luminizing black charcoal mask come in a bigger size
then 2.8oz?
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Re: boscia luminizing mask
Hi @jessimarie26 🙂 Size 2.8 oz appears to be the only size available,
and I'm not seeing a larger size at this time. Thank you! Best regards,
Laurie
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unsuccessful authorization
looking for help, order was cancelled for unsuccessful authorization.
how do I fix this? Thank you
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Re: unsuccessful authorization
Hi @Anonymous, I will send you a PM to assist you shortly. -Helen
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Phone Number not linked to online account
Seems like a fairly common problem, but my in store account is linked to
my phone number while my online account is linked to my email.... help?
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Re: Phone Number not linked to online account
Hi @Anonymous, I will send you a PM to assist you shortly. -Helen
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Makeover Deluxe at Sephora JCP
I wanted to use my shareable makeover passes from my Rouge gifts to get
make up services done ahead of a friends wedding - can we use the passes
at a Sephora inside of JC Penny? That seems to be the closest location
to her venue.
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Re: Makeover Deluxe at Sephora JCP
Hi @RachieBee90, I apologize as our Sephora inside JCPenneys doesn't'
offer our full services such as - Custom Makeovers. I hope this helps!
-Helen
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Changing shipping address
Hi, I just placed my order and noticed that I mentioned wrong apartment
number. How can I modify my order to add correct apartment number? Also
my order has not shipped yet. Thank you!
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Re: Changing shipping address
Hi @Anonymous, I'm sorry we're not able to modify an order once it has
been placed. But I'm going to send you a PM to assist you further.
Always, Danee
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Transffering points
I have two accounts and I want to delete my old one and transfer all the
points I have on it to this one. Does anyone know how to do this?
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Re: Transffering points
Hi @Julietp4321! I can assist you with this 🙂 I'm sending you a PM now.
Always, Danee
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Can't Use My Playpass
I have the EradiKate acne treatment in my cart. I tried to use my play
pass which expires Jan. 31st and I get an error. I used the code "SLEEP"
because we were told we could stack promo codes. The back of the card
says "use with any purchase."
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Re: Can't Use My Playpass
Hi @dollyparts, I apologize for the confusion and inconvenience this may
have caused. At this time as we currently testing on combining
promotional codes your PLAY! pass and a gift with purchase promo...
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Missing a product from order
I placed an order a few weeks ago and when I got it I was missing an
item from it. very disappointed. it says in my order receipt it was
delivered but it was not in the box. how can I fix this?
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Re: Missing a product from order
Hi @lydialf, I'm sorry to hear that. I will send you a PM to assist you
shortly. -Helen
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Loyalty
I have been working in marketing for a long time and we are always
analyzing our target audience. That being said, I am very disappointed
to see you cut the samples back to 2.You need to know your tar...
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Re: Loyalty
Hi @leticias, Thank you for sharing your feedback with us. I will
forward your feedback to the appropriate contact for review so that
improvements can be implemented. Thank you. -Helen
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Rewards Bazaar and Product Q
Will the jackets in the rewards bazaar be stocked again on Tuesday or
Thursday? Also, when will the UD brow blade be avilable online or in
store?
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Re: Rewards Bazaar and Product Q
Hi @naya02, I apologize that we do not have details regarding future
availability of rewards. We suggest checking back each Tuesday and
Thursday around 9 a.m. PST as exciting new rewards are dropped. ...
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VIB welcome kit free shipping code
Hi, I made VIB again this year and I wanted to redeem my free shipping
code. But I didn’ Received the VIB welcome kit? How would I go about
getting the free shipping for my purchase?
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Re: VIB welcome kit free shipping code
Hi @poiru, Congrats on re-qualifying for VIB status! The new tier
celebration options have been updated and you can view them here.
https://www.sephora.com/beauty/tier-celebration-gift. You will be ab...
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How do I change my birthday date?
Hi, I was wondering if it'll be possible to change my birthday to May
17, 2000. I guess i never changed the date when i created my birthday
and it currently says it is January 1, 1800 (which is super off)
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Re: How do I change my birthday date?
@Anonymous, I just updated your birthday! You may need to log in and out
of your account in order to view the updated change.
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Color IQ
I got my color IQ today and I didn't get an email with the information
so I don't remember what my number was. The foundation suggested was the
Nars natural radiant longwear in shade Dark 4 Namibia. B...
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Re: Color IQ
Hi @DiaTia, I'm sorry to hear you didn't receive an email with your
Color IQ information! Based on the foundation that was suggested, your
specific Color IQ number is 1R14! 🙂 You can view your other ...
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Color IQ
I they connected it to you BI account, you should be able to find it by
going to your profile on the website (not the app) and clicking Edit
Profile then Color IQ.
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Orders still processing after 4 days?!? OOS now but not cancelled?!?
I’ve placed 4 orders since 1/24 and they are still “processing”. My
orders have been shipped very quickly in the past so what’s going on?
I’m concerned because several of the products are out of stock...
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Re: Orders still processing after 4 days?!? OOS now but not cancelled?!?
Hi @Anonymous, I will send you a private message so that I can look into
this for you. Thanks! Best Wishes, Janean
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Wrong birthday.
Hello, I was just wondering if there is any other way I can change the
birthday attached to my account without having to call? I don’t know why
my birthday on this site changed in the first place, cau...
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Re: Wrong birthday.
Hi @Jaelynhallett, I will send you a private message so that I can help
you with this. Thanks! Best Wishes, Janean
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Missing Beauty Insider Points
I just logged into my Sephora account for the first time in a few weeks
and I'm suddenly missing quite a few of my beauty insider points. Last
time I checked I had around 200 points and now I down to ...
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Re: Missing Beauty Insider Points
Hi @Bormine, I'm sorry to hear about this! I'll look into it then send
you a PM. Always, Danee
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Missing item
Missing product and they said they would check with warehouse. And
that’s it. They stopped responding to my emails asking about the
progress.
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Re: Missing item
Hi @Anonymous, I'm sorry to hear an item was missing from your package
and that you haven't received a response to your email! I'll send you a
PM to assist you. Always, Danee
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