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200,640 Posts
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Can I edit a review?
I wrote a few reviews just now and was wondering if I could edit them or
have them removed to post an edited version.
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Re: Can I edit a review?
Hi @Pasua, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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Re: Rouge tier celebration gift
Hi @Donyia! I'm so sorry the Tier Celebration Gifts are temporarily
unavailable! They should be available again shortly. I'm also going to
send you a PM to assist you further! Always,Danee
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Re: Rouge tier celebration gift
Danee, I am also looking for the celebration gift. Just placed an order
and was hoping to add it. Will I be able to still receive in future?
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Re: Rouge tier celebration gift
Hi @melash, I'm sorry the Tier Celebration Gifts are still unavailable!
I'm going to send you a PM to assist you further. Always, Danee
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Re: Cancel Trouble
Hi @nadialj, I'm going to look into this then send you a private
message! Always, Danee
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How do I delete a review I made?
I’d like to delete the review I made on the Fenty Beauty Precision
Sponge? I realized the size difference was from my original one still
being damp from that morning’s use. I still love the sponge. Thanks!
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Re: How do I delete a review I made?
Hi @JennaElizabeth7, I've removed this review for you. Please allow
24-48 hours for it to be removed from our site. Thank you! Always, Danee
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Purchase made
I placed an order for a beauty blender set but i thought there was
supposed to be a sponge to apply powder this is what i received
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RE: Purchase made
Sorry not a “sponge” the powder pocket puff is missing or it’s somewhat
complete! I thought it was supposed to be pink not rubbery
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Re: Purchase made
Hi @mae35, I'm sorry for the confusion! The BEAUTYBLENDERGlow All Night
Flawless Face Set is supposed to come with the following items: - Power
Pocket Puff™ - the original beautyblender - 0.5 oz/ 15 m...
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RE: Re: Purchase made
Sorry it is missing the powder pocket puff there is a clear rubber thing
in there in place of the powder pocketpuff
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Re: RE: Re: Purchase made
@mae35, thank you for clarifying! I'm sorry the puff was missing from
the set! I'm going to send you a PM to help!
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RE: Purchase made
First of all, without your order info, no one would have know what you
actually have ordered. Second, if you can read properly, it’s says
powder puff on the box and it’s right there.
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RE: Purchase made
I don’t ever post my order# on these post that are public! Not sure what
your problem is but clearly you can see the package is still not
complete because the powder pocket puff should be pink and not a clear
rubber!
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I didn't get the correct items in my Play box!
Looking for advice: I have been a subscriber to the Sephora play box for
well over a year and this is the first time I have had an issue with not
receiving the items that were shown in my email! Only ...
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Re: I didn't get the correct items in my Play box!
Hi @Jessielynne42, I'm so sorry that the PLAY! items listed in the email
you received are not the same items you received in this month's box! It
appears that the incorrect email was sent and the issu...
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Incomplete set
Ok let me try this again because clearly i wrote the wrong thing missing
and clearly the MOD on duty couldn’t tell from the box there is
something missing in my order! If you look closely at the box c...
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January Play Box not reflecting what I should have got! Worst box yet!! Help!
I am normally not very picky about my Sephora Play! Boxes. However, when
they promise certain things in videos I tend to look forward to that. I
also will normally be happy if I get one or two samples...
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Re: January Play Box not reflecting what I should have got! Worst box yet!! Help!
Hi @KTJai, I'm so sorry to hear the PLAY! items listed on the app are
not the same items you received in this month's box! Upon review, it
appears that this is a known issue on the app and it has been...
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Re: January Play Box not reflecting what I should have got! Worst box yet!! Help!
I think it’s weird that literally nothing ever happens when we post
here. I could call the service line because they gave me the wrong extra
free samples and they give points and that always feels lik...
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Welcome gift
Hi , i justed skiped unintentionally on the 750 points for rouge members
reward does this mean i won’t be able to get that rouge reward or will
it come back?
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Re: Welcome gift
Hi @lorocle, We apologize as the tier gifts are currently unavailable at
this time. We will notify our clients as soon as it is available again.
Thank you for your patience! Best, Steph
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Changing ur bday
Hi when I made my account I just made a random birthday, any ideas on
how to change it to my real birthday feb. 19th
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Re: Changing ur bday
@emmie1234UnidentifiedYou have to contact Customer Service for that,
either by calling or posting in the Customer Support Group
https://community.sephora.com/t5/Customer-Support/bd-p/Customer_Support
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Re: shipping
Hi @Anonymous, Fore more information in regard to our shipping policy,
please visit this link here>
https://www.sephora.com/beauty/shipping-information Best Wishes, Janean
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Can i change my shipping address for my order?
I placed an order last night and just realised that I forgot the put my
apartment number in after I completed the purchase. Can someone assist
me in updating the address or can I cancel the order??? Thanks.
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Re: Can i change my shipping address for my order?
Hi @Anonymous, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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Play
are they not using the nice cloth draw string bags for the subscription
box anymore? will they now be replaced by these plastic one?
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Re: Play
I have been disappointed since they quit the nice bags and the product
selection seems to be a dud the last several times to. I am giving it
one more month and probably unsubscribing. I have gotten th...
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products i would like to see available
I am loving all the nee brands available,jouer is one of my fav.i would
love to see more from them, esp. their bronzer duo. is it possible to
make suggestions like this?
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Re: products i would like to see available
Hi @owensMOM44! Thank you for your suggestions! We add new products and
brands every week so please be sure to check back on our website. It is
possible we may be offering more items from Jouer Cosmetics in the
future. Thank you 🙂 Always, Danee
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No Samples (Again)
I got my package this afternoon, and there were no samples to be found
inside the box. This has happened to me several times. I’ve always just
let it go, but today I’m very disappointed because I real...
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Re: No Samples (Again)
Hi @amberleeweiss, I'm so sorry to hear your samples were missing from
your package! I'm going to send you a PM. Always, Danee
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Customer service
I need to speak with a customer service rep, I contact by email and she
said to call for further assistance but I can’t call. What was the point
of emailing them if they didn’t even help.
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