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Post in Customer Support
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Anonymous Insider
‎01-29-2019 05:12 PM
‎01-29-2019 05:12 PM

Can't log in

When I oringnally signed into my account using the Sephora app it showed all of my stuff and then after a week or so it logged me out and I tried logging back in with my original email and password but it wouldn’t let me.

 

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kevinbt
ALUM II Insider
‎01-29-2019 05:48 PM
‎01-29-2019 05:48 PM

Re: Can't log in

Hi @Anonymous, that's so strange! Please try removing the app from your phone altogether and re-downloading it from your app store.  If you are still unable to log in, please let me know! 

 

Regards, 

Kevin

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  • 1 reply
  • ‎01-29-2019 05:12 PM
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