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200,639 Posts
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Re: I lost my gift card. Is there anyway I can get a replacement?
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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sephora return
I purchase almost everything from the Sephora app in fact pretty much
everything. Anyways I purchased the Giorgia Armani concealer and didn't
like it so I tried returning it to a Sephora inside Jcpenn...
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Re: sephora return
Hi @diamondlove, I am sorry to hear this! Clients are able to return
online purchases at our Sephora inside JCPenney locations. I will send
you a PM for further assistance. Best, Zakiya
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Love List Not Working
I haven't been able to use my love list for months now. It's kind of
disappointing because I had some products there that I wanted to
purchase during the sale. Is there any fix to this? I've tried cle...
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Re: Love List Not Working
Hi @Gaby003, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Sephora Visa Credit Card
I noticed Sephora has a credit card now and I think my mom would benefit
from getting one. Before advising her to open one, I was curious if it
was possible to pay the card off in the store with debit...
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Re: Sephora Visa Credit Card
Hi @Anonymous, We are happy to hear that you are interested in the
Sephora Credit Card. For further assistance on how to make payments, I
invite you to contact customer service at 1-877-SEPHORA and on...
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Redeeming Birthday Points
I'm trying to redeem the 250pt Birthday Gift, but it's not allowing me
to claim them unless I purchase something online. I've already finished
my orders and will not be buying online. Would appreciate any help!
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Re: Redeeming Birthday Points
Hi @gymgirl2, I am sorry to hear that you are having trouble with
redeeming your birthday gift. In order to redeem online you will have to
place an order and add the gift to your cart. However, you ca...
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Products
I've noticed the Too Faced peach blur is always out of stock in store.
Is it only available for purchase online?
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Re: Products
Hi @Hannahhlee, Are you referring to the Peach Blur Translucent
Smoothing Finishing Powder? If so, it is available in stores, but not
all stores may carry this product. It is best to contact your loca...
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Re: Products
Some stores are getting updates to their gondolas to make room for new
peach foundation shades and the crystal whips liquid shadows. The peach
blur (and the bronzer) is being taken off the display because of this,
but can still be found online.
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IRRITATING WHEN SEPHORA EMPLOYEES DELETE YOUR POSTS/REVIEWS
Sephora Employees- you guys should be ashamed of yourselves! Why do you
guys delete negative reviews on products and why do you delete people's
posts? You ever think that people post in multiple categ...
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Orders delivered but not received
Hello, On Sephora, it says two of the orders I've made were delivered on
April 30th, but I haven't received them. However, I have received orders
that were made after these orders. I am wanting to see...
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Re: Orders delivered but not received
Hi @emmsx, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Can't adding gift card to apple wallet
I tried to open the website that for adding a gift card to apple wallet,
but each time when I click that link it will show buy a gift card. Could
anyone tell me how to add a gift card to apple wallet?...
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1 Reply
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Re: Can't adding gift card to apple wallet
Hi @Anonymous! I'm sorry to hear that! I would reach out to CashStar
directly for further assistance! Here is a link you can reach them at:
https://sephora.cashstar.com/self_service/v2/register/?local...
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express shipping
if I'm paying you for express shipping, I expect that you at least write
my address correctly. now my package is being delayed and it seems like
I paid for the express shipping for nothing, cause it s...
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Spam account, please delete
More accounts to delete, please and thank you!
https://www.sephora.com/users/dyellhghghg003
https://sephora.com/users/hweilaid01
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Re: Spam account, please delete
@kevinbt Thank you, and I just found another (omg)
https://m.sephora.com/users/banbiyezheng4
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Problems with shipping candles
Has anyone else had problems with shipping candles from Sephora? I
ordered two of the glass Voluspa candles that were delivered this week,
and they were shipped together in a box with zero bubble wrap...
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Re: Problems with shipping candles
Hi @ILoveVowels, I will send you a private message so that I can assist
you with this. Thanks! Best Wishes, Janean
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Drunk Elephant Babyfacial mini?
Hi, I noticed the babyFacial Mini & just I was about to buy it, the page
said "prodocutnotcarried". Will it be back before the spring sale is
over?
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Re: Drunk Elephant Babyfacial mini?
Hi @ashaf, We do not have any information regarding this. We recommend
staying tuned and continuing to check your email notifications for the
latest information on products. Thank you! Best, Rebecca
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No confirmation email or order number
I made an order two days ago and have not received a confirmation. When
I look at my order history it’s blank. I see the payment pending in
PayPal. What’s going on?!
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Re: No confirmation email or order number
Hi @gonavy, I will look into this and send you a PM. Best, Rebecca
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Rude
I have shopped twice at the University Park Fort Worth store. I had ask
three different sales clerk for info. They were very unfriendly and
barely helpful The other stores I have been too have been friendly and
helpful! Will Go elsewhere from now on!
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Re: Rude
Hi @Jazzyabby, I'm sorry to hear that! I'd be happy to help. I am
sending you a private message with more details. Regards, Kevin
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No Samples Again
I didn’t receive free samples with 2 of my last two orders. If you
aren’t going to send them, why are they still offered on the site? I
understand quantities run out and you can’t always get the sampl...
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Re: No Samples Again
Hi @Jet6694, I am so sorry to hear this. I will send you a PM to further
assist you. Best, Rebecca
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Points deducted
I went into the store for my SEPHORA haul during the promotion, and I
was given a few samples by one of the associate. Later that day I looked
up my points and found out that 500 points had been deduc...
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Re: Points deducted
Hi @annjam73, I'm sorry to hear that! I am sending you a private message
to help. Regards, Kevin
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Play question
I am thinking about getting a play subscription, but first I wanted to
know if the $10 a months goes towards your beauty insider level and if
you get points for it. Thanks!
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Re: Play question
Hi @kcanders, You do earn points for your PLAY! box and each box goes
toward your year to date spend. I hope this helps! Best, Rebecca
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I received USED makeup. How is this even possible?
I received my order today of my favorite concealer, Urban Decay, which I
was anxious to receive since I ran out a couple days ago. I was really
excited after waiting a week for it to ship. However, my...
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Re: I received USED makeup. How is this even possible?
Hi @amanamana, that's so strange! I'm sorry to hear that. I am sending
you a private message to further assist. Regards, Kevin
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