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This just happened to me. My debit card number was stolen so I have to use PayPal while I wait for a new card. I couldn't understand why the option to use PayPal wasn't there when the accounts are con...

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I found out what it is - anything considered hazardous (like aerosol cans), that require standard shipping, will not let you use paypal. This makes no sense but if you remove the restricted item paypal will reappear. Wish sephora would fix this...

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Thanks for posting this. I had to remove the DryBar Triple Sec sample from the YOUPICK promo, and then the Paypal option reappeared. Very frustrating to not be able to order what you want. Sephora sho...

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Hi @EGLR, This issue has been reported and we appreciate you bringing this to our attention. Best, Rebecca

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Hi @Anonymous, PayPal is accepted as a payment option on Sephora.com. If you're having difficulties, please clear your cookies/caches before attempting to checkout. If you need further assistance, ple...

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Having the same issue and an issue error with a card that should be working fine (also cleared that it isn't cc company), something is up!

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i have done that and I even tried using different devices. PayPal option is missing. It worked earlier on the day yesterday but the option disappeared and still on there today.

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@Anonymous I had the exact same problem yesterday. Thanks for confirming it wasn't just me!

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Ya, it’s very strange! Try removing all the items from your cart and adding something totally different. I tried that it turned out, for some reason, any item from Nails Inc doesn’t work for PayPal ch...

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Thanks for this tip, I was having the same problem (PayPal checkout button disappearing) and when I removed one of the items from my basket (dry shampoo!?) it reappeared.

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I wanted to buy some Deborah Lipmann nail polish, and I got no PayPal option. The moment I removed the nail polish, the Paypal appeared. I am sad as Sephora store dropped nail polishes and if I try to...

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Phone Number Not Linked to Account

Hi there! When I'm in the stores and checking out, the employees ask for my number to lookup my Beauty Insider account. Unfortunately they can never find it based on my phone number - they always try ...

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Hi! I've been having the same problem! :((( its such a pain, can anyone help me out??

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Hi @Anonymous, I'll send you a PM to help! Always, Danee

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Hi @sinclairish, I will send you a private message so that I can help you with this. Thanks! Best Wishes, Janean

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Hi I am having the same issue where my phone number is not linked to my Sephora account.

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Hi @Harley333, I'm happy to help with this! I will PM you now for more information.

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Hi there, I'm having the same issue!

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Hi @Anonymous, I will send you a PM for further assistance. Best, Zakiya

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Spam accounts; please delete

The latest nightly spam report; can you please delete all of these accounts? Thank you! https://www.sephora.com/users/dyellhghghg003 https://www.sephora.com/users/hweilaid01 https://www.sephora.com/us...

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Re: Spam accounts; please delete

Hi @RGbrown, thank you for reporting! I'll make sure this is taken care of! 🙂

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SEPHORA TRIED TO SCAM ME - TERRIBLE SERVICE

During Sephora's beauty event where everything was 20% if you were a rouge member, I spent nearly $1000 ALONE. I made an online purchase on September 4th but forgot to include my apartment number (whi...

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@xcngo I'm so sorry to hear about your experience! I will look into this for you and send you a message with more information.

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I can not believe this company! My Fiance was scammed into purchasing an exuberant amount of gift cards from your Pleasanton office in the stoneridge Mall! Why did your staff not figure out something ...

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Hi @Anonymous, I am sorry for the trouble and thank you for sharing this feedback with us. I will send you a private message requesting more information to assist further. Best regards, Laurie

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Thank you!

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Unsuccessful Authorization Order

Its first time me ordering from sephora. My order says unsuccessful authorization. Money has been charged from my account but they say that they have cancelled order. Is sephora scam? should i contact police? what should i do?

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HI Happened to me today, did they refund you?

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Hi @Anonymous, This is an old thread, but if your order was cancelled then you will not be charged. 😉 We only charge you once and when an order ships. What you are likely seeing is a pending authoriz...

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Dearest Sephora runners, I know you'll never respond to some customer email, but I do think if you have issues with taking non-US debt cards (I guess it's one of the reasons of this "unsuccessful auth...

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Hi @alexkroy, I sincerely apologize about this. At this time, we do accept international credit cards but they must be based in one of the following countries: Argentina, Australia, Bahrain, Brazil, C...

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Im having the same issue as well!

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Hi @Anonymous, We don't recommend publicly posting personal information such as order numbers so I had to edit out your post. 😉 I can assist you with this though. I'll send you a private message to assist you. Best, Mali

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I have the same problem!

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@Anonymous, I'll send you a private message as well! -Mali

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