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Post in Customer Support
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Jet6694
NEWCOMER II Rouge
‎05-04-2019 08:33 AM
‎05-04-2019 08:33 AM

No Samples Again

I didn’t receive free samples with 2 of my last two orders. If you aren’t going to send them, why are they still offered on the site? I understand quantities run out and you can’t always get the sample requested, but I didn’t receive anything! This seems to be happening a lot.

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RebeccaBT
ALUM II Insider
‎05-04-2019 10:41 AM
‎05-04-2019 10:41 AM

Re: No Samples Again

Hi @Jet6694,

 

I am so sorry to hear this. I will send you a PM to further assist you.

 

Best,

Rebecca

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  • ‎05-04-2019 08:33 AM
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