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200,666 Posts
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IRRITATING WHEN SEPHORA EMPLOYEES DELETE YOUR POSTS/REVIEWS
Sephora Employees- you guys should be ashamed of yourselves! Why do you
guys delete negative reviews on products and why do you delete people's
posts? You ever think that people post in multiple categ...
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Orders delivered but not received
Hello, On Sephora, it says two of the orders I've made were delivered on
April 30th, but I haven't received them. However, I have received orders
that were made after these orders. I am wanting to see...
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Re: Orders delivered but not received
Hi @emmsx, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Can't adding gift card to apple wallet
I tried to open the website that for adding a gift card to apple wallet,
but each time when I click that link it will show buy a gift card. Could
anyone tell me how to add a gift card to apple wallet?...
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Re: Can't adding gift card to apple wallet
Hi @Anonymous! I'm sorry to hear that! I would reach out to CashStar
directly for further assistance! Here is a link you can reach them at:
https://sephora.cashstar.com/self_service/v2/register/?local...
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express shipping
if I'm paying you for express shipping, I expect that you at least write
my address correctly. now my package is being delayed and it seems like
I paid for the express shipping for nothing, cause it s...
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Spam account, please delete
More accounts to delete, please and thank you!
https://www.sephora.com/users/dyellhghghg003
https://sephora.com/users/hweilaid01
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Re: Spam account, please delete
@kevinbt Thank you, and I just found another (omg)
https://m.sephora.com/users/banbiyezheng4
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Problems with shipping candles
Has anyone else had problems with shipping candles from Sephora? I
ordered two of the glass Voluspa candles that were delivered this week,
and they were shipped together in a box with zero bubble wrap...
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Re: Problems with shipping candles
Hi @ILoveVowels, I will send you a private message so that I can assist
you with this. Thanks! Best Wishes, Janean
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Drunk Elephant Babyfacial mini?
Hi, I noticed the babyFacial Mini & just I was about to buy it, the page
said "prodocutnotcarried". Will it be back before the spring sale is
over?
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Re: Drunk Elephant Babyfacial mini?
Hi @ashaf, We do not have any information regarding this. We recommend
staying tuned and continuing to check your email notifications for the
latest information on products. Thank you! Best, Rebecca
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No confirmation email or order number
I made an order two days ago and have not received a confirmation. When
I look at my order history it’s blank. I see the payment pending in
PayPal. What’s going on?!
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Re: No confirmation email or order number
Hi @gonavy, I will look into this and send you a PM. Best, Rebecca
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Rude
I have shopped twice at the University Park Fort Worth store. I had ask
three different sales clerk for info. They were very unfriendly and
barely helpful The other stores I have been too have been friendly and
helpful! Will Go elsewhere from now on!
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Re: Rude
Hi @Jazzyabby, I'm sorry to hear that! I'd be happy to help. I am
sending you a private message with more details. Regards, Kevin
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No Samples Again
I didn’t receive free samples with 2 of my last two orders. If you
aren’t going to send them, why are they still offered on the site? I
understand quantities run out and you can’t always get the sampl...
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Re: No Samples Again
Hi @Jet6694, I am so sorry to hear this. I will send you a PM to further
assist you. Best, Rebecca
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Points deducted
I went into the store for my SEPHORA haul during the promotion, and I
was given a few samples by one of the associate. Later that day I looked
up my points and found out that 500 points had been deduc...
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Re: Points deducted
Hi @annjam73, I'm sorry to hear that! I am sending you a private message
to help. Regards, Kevin
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Play question
I am thinking about getting a play subscription, but first I wanted to
know if the $10 a months goes towards your beauty insider level and if
you get points for it. Thanks!
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Re: Play question
Hi @kcanders, You do earn points for your PLAY! box and each box goes
toward your year to date spend. I hope this helps! Best, Rebecca
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I received USED makeup. How is this even possible?
I received my order today of my favorite concealer, Urban Decay, which I
was anxious to receive since I ran out a couple days ago. I was really
excited after waiting a week for it to ship. However, my...
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Re: I received USED makeup. How is this even possible?
Hi @amanamana, that's so strange! I'm sorry to hear that. I am sending
you a private message to further assist. Regards, Kevin
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trouble ordering flash shipping
I'm trying to order flash shipping, but when I try to checkout, the page
goes blank before I can checkout. but if I go back and take off the
flash and then go to checkout, then it works!?!? it's reall...
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Re: trouble ordering flash shipping
Hi @treestar86, I'm sorry to hear that! I would recommend giving us a
call at 1-877-737-4672 so a representative can submit the order for you
over the phone and add the Flash shipping on your behalf! Regards, Kevin
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Temporary credit card not working
I applied for the credit card and was approved, but never received my
account number or the three digit back numbers of the card since it’s a
temporary one linked to my account. Every time I try to ch...
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Re: Temporary credit card not working
Hello @suho! I'm sorry to hear that! If you are having difficulties with
your temporary credit card, please give us a call at 1-877-737-4672 and
a representative will be able to submit the order for you on your
behalf! Cheers! Kevin
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Package missing
Hi today my package was supposed to be delivered and the tracking says
it’s delivered but the package is missing.. I was home all day and there
was no sign of anybody knocking at the door or so and it...
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Re: Package missing
Hi @59abividzved, Sorry to hear this! I'll take a look at your order and
will send you a private message to help. Best regards, Laurie
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Spam account; please delete
Can someone please delete this account? (As a related problem, I can't
even use the "report inappropriate content" button on these threads
anymore; even after clearing cookies, all I get is an error [second pic
below])
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Re: Spam account; please delete
Hi @RGbrown, Thank you for bringing this to our attention. We are doing
what we can to clear out the spam. Best, Zakiya
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Team BIC
Hi everyone. I recently received a message from an account called Team
Bic about receiving something. As they actually an official account or
are they scammers?
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Re: Team BIC
Hi @Krystal68163, This thread has been moved to Customer Support. I'm
happy to take a look further to confirm! I will send you a private
message shortly. Best regards, Laurie
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Ordered twice in the past month - Didn't receive samples requested once
I get it, it's not always possible to send the samples selected, or even
one of the others for that matter. But twice in two weeks? Really? You
can do better than that. I paid the money, how about something me
SOMETHING I select.
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