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200,274 Posts
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Re: Delivery
@bronzemakeup29 I would call customer service so they can put a trace on
the package.
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Returns without credit card
I bought a few things I need to return, I don’t have the credit card
that was used for it, but I have the unopened items and receipt. Can I
take it in store and get store credit?
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1 Reply
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Re: Returns without credit card
Hi @LivingUniverse, If the purchase date is within our return policy
time frames, then the store should be able to assist you with a return
to store merchandise credit. 🙂 Check out our full Sephora U...
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Can I use master card(debit) for paying my purchased stuff?
How can I use debit card as my mode of payment
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RE: Can I use master card(debit) for paying my purchased stuff?
How about Canada website? I’m using canada website then
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Re: RE: Can I use master card(debit) for paying my purchased stuff?
Hi @itsmeyel, I took a look further, and for orders shipping to Canada,
we currently accept Visa, MasterCard, American Express or PayPal (PayPal
is only available on the desktop site or mobile browser...
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Re: RE: Can I use master card(debit) for paying my purchased stuff?
@itsmeyel, yes, if you are shopping on our US website, you can use your
debit card!
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Re: Can I use master card(debit) for paying my purchased stuff?
Hi @itsmeyel, Yes, if you are currently shopping on our US website, you
can enter your debit card information at checkout! If you need
assistance in placing an order, please contact us via phone at
1-877-737-4672. Thanks! Always, Danee
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[HELP] Lasership: Lost My Package
Lasership claims they delivered my package at 3:33pm today and that it
was left in a lobby. Here's the thing - THERE IS NO LOBBY in my
building. Furthermore, there is only a small area for mailboxes (...
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1 Reply
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Re: [HELP] Lasership: Lost My Package
Hi @Dani717, I am sorry for your order experience! I'll take a look
further and I'll send you a private message to help. Please note, the
screenshot was removed from your post for security purposes as...
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Reviews not appearing
I can not find two reviews I made a few days ago. Do you know why they
are not appearing?
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1 Reply
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Re: Reviews not appearing
Hi @FLBlondeMCR, Thank you for your inquiry! I will take a look further
and will send you a private message to help. Best regards, Laurie
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Missing package
Hi there! The tracking for my package says it has been delivered, but
I've been at home all day and I've checked outside, and there's nothing
there. I'm not sure what's happened to my package. I've ne...
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1 Reply
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Re: Missing package
Hi @KateHydePark, I'm sorry to hear you haven't received your package!
I'm going to send you a PM to assist you further. Always, Danee
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Color Iq Edits?
Does anyone know how to delete a color IQ number from your profile? A
friend accidentally added hers to my profile when she was using the
foundation finder on my phone and now it’s defaulted to hers i...
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1 Reply
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Re: Color Iq Edits?
Hi @AutumnCat, Regretfully, once a Color IQ has been added, it cannot be
deleted. I'm really sorry about that! But please note, you can add
additional Color IQ numbers to your profile! Always, Danee
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Web site/app issues with returns
Is anyone else having issues trying to generate a return label via the
app or online? I called yesterday (8/29) and the CS rep couldn’t email
me a return label either. This is so frustrating. I don’t ...
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1 Reply
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Re: Web site/app issues with returns
Hi @beaner67, I recommend generating the return label on an alternate
browser and/or clearing your cookies! If the issue persists, please send
me a private message with additional details of the issue...
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million dollar sweepstakes
when is the winner chosen? it seems weird that i haven’t had any update
that it’s closed or that i didn’t win?
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Re: million dollar sweepstakes
Hi @Anonymous, Thank you for your inquiry! The winner will receive an
email by August 29, 2019. Check out these details here:
https://www.beautyinsidersweeps.com/ Per #13 in the official rules, the
wi...
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Package says delivered but no package
Yesterday I received received an email saying that my package was
delivered, but nothing was there when I checked, and I looked again
today and there is nothing. I am not sure what to do about this, s...
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1 Reply
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Re: Package says delivered but no package
Hi @Jack15, I am sorry that you have not received your order! I will
take a look and will send you a private message to help shortly. Warm
regards, Laurie
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Customer
Hello, I have purchased Natasha Denona eyeshadows pallet yesterday, but
when I got home and opened it eyeshadows were smashed!!! Since i
purchesed it in the store I can not return in by mail service, ...
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1 Reply
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Re: Customer
Hi @YuliCat, I am sorry to hear that your item is damaged! Since you
picked this item up in-store, please contact your local Sephora store
directly for further assistance with this purchase. Thank you! Best
regards, Laurie
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What’s up with rewards always being sold out?
What good is having reward points if you can never use them?? Every time
I get notifications about new rewards being available they are always
out of stock no matter how quickly I go to the app. The l...
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Re: What’s up with rewards always being sold out?
Hi @laurasoko, I am so sorry to hear this! We appreciate this feedback.
We are going to continue to evolve our Rewards Bazaar over time and will
make sure your feedback is heard. Please continue to ch...
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Re: What’s up with rewards always being sold out?
As of 2:27 EST today the same sold out Rewards are showing up in the
2500 point category, I can never snag good rewards , they sell out so
quick it is a bad joke, Sephora is very Evil for doing this T...
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What’s up with rewards always being sold out?
This also really irritates me. I literally ordered a refill on a product
I already own JUST to be able to order a reward, only to find out that
the reward was OOS but the rest of my order would be shi...
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Completely unimpressed with the Rewards Bazaar experience
Yikes! What happened there Sephora...once again my reward gets yanked
from my shopping cart while checking out. This is so obnoxious. I
refreshed the page and the Jouer palette reward still showed up ...
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Re: Completely unimpressed with the Rewards Bazaar experience
Hi all, I am so sorry for frustrations in regards to the Rewards Bazaar,
and thank you so much for sharing feedback with us about your
experience. I know that rewards are meant to be exciting, and I a...
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RE: Completely unimpressed with the Rewards Bazaar experience
I agree totally!! I called Customer Service Tuesday when this happened
to me and my order. I was told just wat it closely and get on at 9am PT
and try again! Well I did get on before time, added to my...
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Re: RE: Completely unimpressed with the Rewards Bazaar experience
So frustrating! They won't do anything. They sold me spoiled lipstick
twice and started ignoring my emails when it happened the second time.
They're customer service is severely lacking along with their "awards
program."
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Completely unimpressed with the Rewards Bazaar experience
The same exact thing happened to me with the same reward. This happens
to me every Tuesday and Thursday, I see a reward that looks good put it
in my cart only to get the out of stock notification. I h...
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I HATE THE REWARDS BAZAAR!!!!
THey just released the Jouer full face set for 1000 points!!! I
literally added it to my cart within 5 secs and went to check out and it
was SOLD OUT!!!!! WHAT THE HELL!!!!!!! I am so dang sick of thi...
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I HATE THE REWARDS BAZAAR!!!!
same thing happened to me with the same reward. I'm growing a bit tired
of the nice rewards being shown when they are never an option. I
seriously hovered over the rewards bazaar until the exact momen...
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Re: I HATE THE REWARDS BAZAAR!!!!
But you can get a crappy towel for 750 points. I bet THAT won't
disappear! Ridiculous program!
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@karmarose yes exactly !!! I have 15000 pts and really wa...
@karmarose yes exactly !!! I have 15000 pts and really wanted that damn
set and I stalked the rewards bazaar til 12p and it sold out as I
checked out!!! so damn irritating!!!!!
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Re: I HATE THE REWARDS BAZAAR!!!!
I know I am in the same boat - I literally refreshed, grabbed the reward
and tried to check out in less than 15 seconds and it was yanked out of
my cart. I think they are seriously cheating us with th...
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@Chicklet5 omg I completely agree!!! it's super aggravati...
@Chicklet5 omg I completely agree!!! it's super aggravating! I hate it!
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