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200,902 Posts
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Re: Credit card payment error
Hi @SarahLeaf! For issues with order payments, please give us a call at
1-877-737-4672 so we can further assist! Our agents will be able to see
what may be preventing the order from going through, and...
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I bought Anastasia sultry eyeshadow palette
hi I bought Anastasia Beverly Hills sultry eyeshadow palette almost
three months ago and I didn't use this and very strange smell is coming
from palette.what should I do now?please let me know.
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Re: I bought Anastasia sultry eyeshadow palette
Hi @henlover, This post has been moved to Customer Support. I'll take a
look further and I'll send you a private message shortly. Best regards.
Laurie
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Sherway Gardens Sephora
HiI came into the Sherway gardens Sephora store today at 7:30pm, one of
your beauty advisors assisted my sister and I. I didn’t get her name but
She was a young - girl in her early 20s. I’m a beauty b...
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Re: Sherway Gardens Sephora
Hi @juujuuuu, I am sorry to hear about your store experience and thank
you for sharing this feedback with us. I will send you a private message
to help shortly. Warm regards, Laurie
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a charitable event
Hi, I work for a Foundation that has an event on October 26, 2019, and
we are looking for donations to display for a wall that we a building
and I wanted to know if Sephora would like to donate produc...
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Re: a charitable event
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Did not receive free samples
Hello,I recently had an online order, and I chose 2 free samples with my
order. However, I neither received these two samples or the substitutes
in case they are run out. This case happened to me in t...
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Re: Did not receive free samples
Dropping the ball big time on the samples lately. Had the same issue. I
haven't received my free samples with two of my last three orders, and
the other of those three orders I wasn't even able to cho...
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Re: Did not receive free samples
Hi @nocturnius, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Did not receive free samples
I just received my order and have not received any either, yet I did in
my order received last week! So annoyed as I often end up buying the
full size after trialing samples.
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Re: Did not receive free samples
Hi @Annchella I'm sorry to hear that you didn't receive samples with
your order. I will look into this for you and send you a PM with more
information.
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How to link Beauty Insider Card to account
I've had my Sephora Beauty Insider card for a while now, and I have over
200 points on it, but when I sign in online, I don't see those points.
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Re: How to link Beauty Insider Card to account
Hello @Laurita911 , So sorry to see this. If you are still experiencing
issues with this, please send me a PM and I'd be happy to assist!
Cheers, Richard
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Re: How to link Beauty Insider Card to account
I am also having this problem. Why don't you just post the solution
rather than PMing people individually. It seems ALOT of people are
having this problem.
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Re: How to link Beauty Insider Card to account
Hi @Anonymous We have to do it for you and we PM to get your information
privately. I will send you a PM to help with this.
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Re: How to link Beauty Insider Card to account
Hi, Can I please be sent a PM to link my accounts as well? thanks -
Julia
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Re: How to link Beauty Insider Card to account
Hi @JulesIn354, I will send you a private message so that I can further
assist you. Thanks! Best Wishes, Janean
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Missed birthday gift - can I still redeem it?
I wasn't able to redeem my birthday gift (July) - can I still redeem
it?!?!
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Re: Missed birthday gift - can I still redeem it?
Hi there, I have the same issue. I was hoping you could help me, my
birthday was in August and I thought I had placed an order alongwith
redeeming my birthday gift and it appears I forgot to checkout ...
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How to add item to the cart with no "buy" or "add to cart" button?
I'm new to Sephora and received a mini trial size of Sephora Instant Eye
makeup remover. So, like everything else I buy, I went online, created
an account with Sephora, found the item I wanted and the...
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How to add item to the cart with no \"buy\" or \"add to cart\" button?
I've had the same problem for months! In the web browser and in the app.
No one has ever offered a solution. You have to call in your order.
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Re: How to add item to the cart with no \"buy\" or \"add to cart\" button?
Hi @Anonymous, I am sorry to hear this! I'll send you a PM requesting
more information to help. Best regards, Laurie
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someone else responded to me after you didn't... I replie...
someone else responded to me after you didn't... I replied in private
message. and again, no response... it's very irritating and aggravating
that this happens, and no one can even offer a solution. if you don't
have the answer, just say so.
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Re: someone else responded to me after you didn't... I replie...
Hi @Anonymous, I was unable to locate your PM's in my messages and I am
sorry for the trouble. Please go to your profile and click Messages,
then reply from there. Or please go to the main Groups page...
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You never responded after the initial message. I have mes...
You never responded after the initial message. I have messaged you twice
since then...
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Re: You never responded after the initial message. I have mes...
Hi @Anonymous, sorry for the confusion! I'm not sure what may have
happened, but I am not showing either of your messages in our system. I
will send you a private message to further assist. Please ens...
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Re: How to add item to the cart with no "buy" or "add to cart" button?
I am also experiencing the same issue. So frustrating!! Please fix. I am
using Android on Galaxy s8 if that is relevant.
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Re: How to add item to the cart with no "buy" or "add to cart" button?
As I said in my original question, I have already cleared my cache,
browser history and restarted. I use Chrome and everything is up to
date. This only happens on this website. Fortunately, I was able...
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Re: How to add item to the cart with no "buy" or "add to cart" button?
I appreciate your response. However, I downloaded the app and was able
to complete the transaction using that. Not sure why it won't work
through Chrome. I did not try to clear cookies, though. I'll see if that
works. Thank you! ❤/Allie
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Re: How to add item to the cart with no "buy" or "add to cart" button?
Weird, it works fine on my browser. I suggest using a different browser
try downloading chrome?
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Re: How to add item to the cart with no "buy" or "add to cart" button?
I am having the same problem. My 20% coupon expires today and I've been
trying to shop and there are no "add to basket" buttons on any of the
products. It's extremely frustrating!!! I've tried differe...
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Unsuccessful Authorization
I tried to place an order but it has been showing Unsuccessful
Authorization for the last two orders that I placed. Please help me out.
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Re: Unsuccessful Authorization
Hi @TrinhDo, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Order Shipment Pending
Hi Sephora Customer Support! I placed an order on September 6, but it
says “partially shipped” and shipment pending. What’s the actual
situation?
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Re: Order Shipment Pending
Hi @maiatamar, I'll take a look at your order in more detail and I'll
send you a private message to help shortly! Best regards, Laurie
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Love the new app design!
Not a questions, just some feedback. I love the way the app is organized
now! So intuitive more simplified. Great job Sephora app developers👍😇
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