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Post in Customer Support
YuliCat
NEWCOMER I Rouge
‎08-29-2019 09:58 AM
‎08-29-2019 09:58 AM

Customer

Hello, I have purchased Natasha Denona eyeshadows pallet yesterday, but when I got home and opened it eyeshadows were smashed!!! Since i purchesed it in the store I can not return in by mail service, and I do not leave in the Calary (where I made a purchase). What are you going to do about it?

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1 Reply
LaurieBT
MOD Rouge
‎08-29-2019 11:36 AM
‎08-29-2019 11:36 AM

Re: Customer

Hi @YuliCat,

 

I am sorry to hear that your item is damaged! Since you picked this item up in-store, please contact your local Sephora store directly for further assistance with this purchase. Thank you!

 

Best regards,

Laurie

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  • ‎08-29-2019 09:58 AM
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