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200,404 Posts
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Bad experience
Yesterday I entered at the Sephora’s water tower 845 N Michigan Ave.
Chicago , IL 60611 with my family (husband, daughter and son). We were
celebrating my daughter’s birthday at the American girl stor...
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1
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1 Reply
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Re: Bad experience
Hi Itzelmorena, I am truly sorry to hear about your store experience, I
am going to send you a message shortly.
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Canadian postal code not accepted?
Hi.I've just recently joined the site and when I've tried to put my
postal code for my shipping address, it says that the code is not valid.
Would like to know how to fix this issue.
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Re: Canadian postal code not accepted?
Hi @Lovey14, sorry to hear that! I am sending you a private message to
further assist. Best, Kevin
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2 Replies
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Re: Canadian postal code not accepted?
I'm having the same issue.. By the looks of the previous comments.. this
has been an ongoing issue since 2018.. not good for business..
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1 Reply
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Re: Canadian postal code not accepted?
@Jules604, I am truly sorry to hear this, I am going to send you a
message shortly.
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Re: LOST PACKAGE
Hi @Motiiiii, sorry to hear that! I'm sending you a private message to
help. Regards, Kevin
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1
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1 Reply
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Horrible experience
Shephora- At Hillcrest Mall-9350 Yonge St Suite #B021, Richmond Hill, ON
L4C 5G2 BEWARE. I have never had a problem in any other Sephora before,
I came to this store on August 30th around 6pm! And ask...
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1 Reply
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Re: Horrible experience
Hi @Anonymous, I'm so sorry to hear that! I am sending you a private
message to further assist. Best, Kevin
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pending authorization for 2 orders that were canceled
Hello,I had placed 2 orders with sephora.Both of these got canceled by
you people. Yet I have not been refunded the money. i did call customer
services and they did confirm that these orders were canc...
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1
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1 Reply
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Re: pending authorization for 2 orders that were canceled
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Horrible shipping and defective products
My order arrived today and I’m furious. First of all they shipped
everything in an envelope. Secondly, the shower oil I ordered was open
so there was oil everywhere, because of this I decided to inspe...
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1
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1 Reply
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Re: Horrible shipping and defective products
Hi @DanaL87, I'm so sorry for your ordering experience! I will send you
a PM to assist. Always, Danee
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0 Replies
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ontrac is off track
For three days now I am waiting for Ontrac to deliver my package. Please
Sephora stop using Ontrac .I still don't have a delivery date.
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1 Reply
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Re: ontrac is off track
Hi @CorgiMommy, I'm sorry to hear that! I will look into your order then
send you a PM. Always, Danee
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Order came badly damaged and leaked everywhere
Hi! Just got my order and more than half the shampoo bottle has leaked
in the box. and seeped in I am attaching pictures for proof. Please just
refund me im just super annoyedwith the shipping issues ...
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Re: Order came badly damaged and leaked everywhere
Hi amnali, I am truly sorry to see the condition that your item is in! I
am going to send you a message shortly.
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1 Reply
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Hi. if you sent me a message where can i access it. i don...
Hi. if you sent me a message where can i access it. i dont see an inbox
in my sephora phone app
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1 Reply
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Re: Missing samples
Hi @TP88, I am truly sorry to hear that samples were missing from your
orders. I am going to send you a message shortly.
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Leaking product in package
Hi, I recently ordered several hair products online and one of the large
conditioners started leaving and left a bit of a mess. I understand that
Sephora was probably busy with the recent 15% off sale...
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1
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1 Reply
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Re: Leaking product in package
@maddy128, I am sorry to see the condition that your conditioner is in!
I am going to send you a message shortly.
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0 Replies
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1 Reply
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Re: Broken
Hi @tayfaletti, I am sorry to see this! I will send you a PM for further
assistance. Best, Zakiya
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0 Replies
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Wrong product (aquis hair turban)
I ordered an Aquis hair turban waffle luxe(the thick version) online but
got the prime rapid dry one(the thin version) in parcel instead. Can
customer service help me with this wrong product issue please?
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1
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1 Reply
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Expired Product
I called customer service about being delivered a partially expired
product. I bought a Murad Clear with Confidence kit, where one of the
products expired 06/19. They just sent me a new one with the e...
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1
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1 Reply
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Altered expiration date with a sticker?!
Hi, I purchased Dior Forever foundation in local sephora store. It says
exp 08/20 on a sticker. However, sticker is used to cover the original
exp date on the bottle which is 08/19! I hope it is not b...
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1 Reply
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Re: Altered expiration date with a sticker?!
Hi @FLfan, I am sorry to hear this! I suggest contacting your local
store about the product that you purchased and they can look into this
further for you. Best, Zakiya
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Address change after placing order
I have placed an order today at 16:41. And I want to change the address
of the order. Am I able to make a change? Thank you.
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1 Reply
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Re: Address change after placing order
Hi @Anonymous, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Shipping
Hi, I ordered on August 10. I was waiting for the product to bring it
with me for my vacation. I checked the delivery status everyday, but it
always says the item is processed and out for delivery. It...
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1 Reply
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Re: Shipping
Hi @Jamie52, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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False Advertising of Bonus with purchase
This is the second time I buy the larger size bottle of perfume because
the Website displays a Bonus gift with purchase but Sephora is not
sending it. This seems to be an issue as I’ve read others complaints on
this as well.
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1 Reply
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Re: False Advertising of Bonus with purchase
Hi @vallav, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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SEPHORiA registration not working.. AGAIN
Ok here we go again.. I’ve been attempting to register for the
masterclasses & vanity services ALL DAY today. the FAQ’s on the SEPHORiA
stayed the General Admission wristbands would be able to startin...
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Re: SEPHORiA registration not working.. AGAIN
Hi @kami2hot, I am very sorry about that! I will send you a private
message so that I can further assist you. Thanks! Best Wishes, Janean
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