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200,893 Posts
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Oh that's a bad idea
Some feedback about the chat help. My order has been processing for
days. So i jumped on chat to check. A. it was super slow. B (and here is
the bad idea) The rep sent me a link to two faced christmas...
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Re: Oh that's a bad idea
Hi @maudelynn13, I am sorry to hear about this and thank you for sharing
this feedback with us. I'll share your feedback with our teams for
improvements. I will also take a look at your order in more ...
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Re: beauty makeovers
Hi @Naz123, Yes, stores do offer makeovers on the weekend, depending on
availability. You can learn more here:
https://www.sephora.com/happening/home Best, Penelope
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Re: beauty makeovers
Hey Penelope, Thank you!And also if on the calendar to book the makeup
you don't see the date you want, could you call the store to book ?
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Re: beauty makeovers
Hi @Naz123, Please contact your local store for more information on
booking appointments if the date you want is not available. Stay
Gorgeous, Penelope
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I need to combine my two Sephora accounts.
I don't know how I have two accounts but one is VIB and the other is
Insider. I may have made it a long time ago when I forgot my log in.
They have two different emails and I want my points combined. How can I
fix this?
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Re: I need to combine my two Sephora accounts.
Hi @tiffanyhollywood, Please send me a private message with your account
information for both accounts for further assistance. Best, Penelope
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birthday gift redemtion in canun?
hi my bday was in march and i didnt redeem my bday gift, will i be able
to do so in a sephora canun, mexico?
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Re: birthday gift redemtion in canun?
Hi @staceyann173 The Beauty Insider program is only valid in the US and
Canada.
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Urgent Help. Tame by spehora.
Can I use tame infrared flat iron and blowdryer by Sephora in europe?
Does it support both USA and European voltages?
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Address error
I’ve tried to enter my address at the checkout point but it won’t accept
it. I’ve checked it multiple times and everything is correct but it’s
still not accepted. So what am I doing wrong?
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Re: Address error
Hi @Anonymous Sorry to hear that you are having difficulty! I will send
you a PM to help.
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Delete account
I want to delete this account. I made it after i forgot the old one but
recently remembered it.
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Submission Error in Reviews
I've been trying to write a reviews for the past couple of days and I
keep receiving "Submission error. Please try again later." Is there any
way to fix this?? Help??
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RE: Submission Error in Reviews
I’m still having this issue. I wrote a long review and then it’s just
like sorry, doesn’t even give you a chance to save what you wrote to
resubmit it!
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Re: Submission Error in Reviews
I'm having the same problem with a negative review. *sigh* I might let
my Rouge membership lapse. I'm now concerned that product reviews are
unreliable.
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Re: Submission Error in Reviews
Did you used the app? My reviews went through when I used the Sephora
app. maybe you can try that? Hope that helps!
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Re: Submission Error in Reviews
I'm having this as well, but only when I'm trying to leave a negative
review....
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Re: Submission Error in Reviews
I emailed customer service and no luck! They thinks it may be due to not
following the reviews' guidelines, but I don't think that's the case.
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Re: Submission Error in Reviews
Hi @jenifertn + @mobraabs. We are aware of the error and are working
with our IT Department to make sure this is fixed. Thank you for your
patience and apologies for any inconvenience. xo, Jamila
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Re: Submission Error in Reviews
I am having the same issue. No guidelines issues on my ends. Any
information to help explain?
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Re: Submission Error in Reviews
Hi @kieuster, I sincerely apologize about this. We've reached out to our
IT department about this issue and we hope to have it resolved soon.
Thank you so much for your patience. 🙂 Best Regards, ❤️ Raquel
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Can’t make an order
Need to buy something from Sephora and they keep on cancelling my order!
Please help!
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Re: Can’t make an order
Hi @eunapuns, I will look into this for you and I will send you a
private message shortly. Warm regards, Laurie
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Order #### has been modified
Sephora keeps on canceling my orders because of my payment information.
Called the hotline already but my order is still getting canceled.
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Re: Order #### has been modified
Hi @darkangel8, I will take a look in more detail and I will send you a
private message shortly. Thank you! Best regards, Laurie
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“Unable to confirm your payment information”
Already verified all my info with an agent. Called several times. But
still getting this message! Why????
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Re: “Unable to confirm your payment information”
Hi @vinavalencia, I'm sorry to hear this! I'll take a look in more
detail and I'll send you a private message shortly. Warm regards, Laurie
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I'd like to ask for an exchange.
Spoiler (Highlight to read) I bought a shadow palette of Tarte with
powder and blusher today on 5th Avenue. When I came back to the hotel
and opened it, the shadow palette was broken. Since the produc...
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Re: I'd like to ask for an exchange.
Hi @Anonymous, I am sorry to see that your palette is damaged! As this
was purchased in-store, please contact your local Sephora store directly
for further assistance with your purchase. Thank you! Warm regards,
Laurie
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