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200,644 Posts
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Gift card not working
I bought a gift card the other day on Amazon to use here. however; when
I type it in to the giftcard section it says it has a $0.00 value. I
never used it. I contacted Amaxon but they told me I would have to
contact you.
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Re: Gift card not working
Hi @diamondlove, I will send you a PM for further assistance. Best,
Zakiya
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Package missing
Hello, my tracking status shows that my package was delivered at the
front door but I never received it. I've also checked my mail box and
the management office but still haven't found it. This had ne...
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Re: Package missing
Hi @pamieeeistheone I'm sorry to hear that you haven't received your
order. I will look into this for you and send you a PM with more
information.
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Gift card limit in store
Hi, I was wondering how many gift cards you can use in store for one
transaction.
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Re: Gift card limit in store
Hi @Anonymous I would recommend checking with your local store directly
to confirm.
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Re: Product arrived damaged
@Anonymous, I am sorry to see this! I will take a look at your order and
I will send you a private message to help. Best regards, Laurie
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Missing 50 Sephora play points
Hi. I placed an online order a few days ago and used my play! Sephora
points code, but I didn’t see my 50 bonus points posted.
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Re: Missing 50 Sephora play points
Hi @Hoodiez, I will send you a PM to assist you. Thank you Best, Rebecca
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tier points
I selected to receive my tier points for my VI Rouge status. I went to
check out to receive them. it shows that they added and then they
automatically disappeared. please help. Thanks
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hi Rebecca, I got your message but I'm unsure what to mak...
hi Rebecca, I got your message but I'm unsure what to make of it. yes I
guess I got something in January. I got all of those little lipsticks
jumping all over as if I received teir gift just a few days ago through
my app.
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Re: hi Rebecca, I got your message but I'm unsure what to mak...
Hi @RachelFaye, I am so sorry for the confusion. I appreciate this
feedback. I will forward this feedback to the appropriate team for
review. Thank you! Best, Rebecca
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Samples forgotten from order
I just recently ordered $60 worth of product, and used a code for four
free foundation samples (one of the reasons I decided to spend $60!!).
Everything shipped except for the four samples. My online ...
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Re: Samples forgotten from order
Hi @brook1234, I am sorry to hear this! I will send you a PM for further
assistance. Best, Zakiya
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Edit or delete a review
Hi, for some reason, my review of the Dr. Dennis Gross Skincare Alpha
Beta Pore Perfecting & Refining serum was cut off at the first sentence.
Could that review be deleted so I can repost the full review? Thank you!
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Foundation
Ok I have a question, if I’m looking for a foundation that looks like my
skin, like I didn’t put on foundation what would be my best bet because
I want it to look like a “no make up, make up day” please let me know
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Charlotte Tilbury Powder
Does the Charlotte Tilbury Airbrush Powder come with any plastic between
the powder and mirror?
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order status
I’ve been waiting for over a week for my package, it said delivered on
the 24th but never received it. I just got a text saying it was
delivered (Oct 1st at 11pm) but still nothing. i’ve checked with ...
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Re: order status
@beckkeough, I am sorry to hear about your order, I am going to send you
a message shortly.
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Sephora Card
Please help, I bought an $100 Sephora card at the Kroger store tried to
redeem it and got $0 balance Please help I'm confused
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Re: Sephora Card
Hi @Anonymous, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Order in progress
Order in progress since September 27th I was wondering what’s up with
that and if it’ll effect my gift card Spoiler (Highlight to read)
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Re: Order in progress
Hi @layuli01, I will send you a private message to provide further
assistance. Stay Gorgeous, Penelope
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Gifts with purchase limits
As a rouge, when there is a specific gift item offered at $35 purchase
for vib/rouge members only, can we stack that if we purchase the other
$25 offered to all?
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Re: Gifts with purchase limits
Hi @Beautyfaery, You cannot stack promotions. Stay Gorgeous, Penelope
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Missing samples
My first time shopping online with Sephora and the samples are missing.
The only reason I shopped online when I could have bought it at the
store was to get the samples and it did not arrive with the ...
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RE: Missing samples
This has happened MULTIPLE times for me. I was physically disabled for
about 6yrs and COULD NOT go to store and the samples were often not
there at all - also the 2-3 flash... 🤦♀️
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Re: Missing samples
Hi @Empress91 I'm sorry to hear you didn't receive samples. I will look
into this for you and send you a PM with more information.
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$100 Rouge Reward
Hi I finally got enough points for the $100 Rouge reward and haven’t
seen it offered since. When will we see it again? When will it become an
automatic perk? Lori
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Deleting a Review
I need to edit or delete a review I did for the Bobbi brown foundation.
I didnt complete the review.
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Deleting a Review
Hi,I accidentally submitted a review of the wrong shade for a foundation
and now that I have the correct shade I wanted to submit a better review
but I can't because it says I already posted a review....
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Re: Deleting a Review
Hi @CaddyLin I have removed that for you and it should come down within
24 hours.
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Review deleted
Hi there. I posted a review a week ago about a product and it had been
deleted. I reviewed the posting rules and I feel as though I did not
break them. Can someone please tell me why my review was deleted?
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