Services
From makeovers to personalized skincare consultations
Sign In
Customer Support
198,980 Posts
Post | Hearts | Replies |
|---|---|---|
|
Re: I seen on Trendmoods post that, the new ABH Norvina V.1...
Hi @Justjamey, I'll be happy to check with our brand merchants to see
when this palette will be available on our website! I will let you know
as soon as I hear back! Always, Danee
0
2
| 0 Hearts |
2 Replies
|
|
THANK YOU!!! im going crazy trying to figure out when...t...
THANK YOU!!! im going crazy trying to figure out when...trendmood said
today, now its changed supposdly tomorrow now, yet when something is
getting ready to come out, its usually on the site but not "...
0
1
| 0 Hearts |
1 Reply
|
|
Re: THANK YOU!!! im going crazy trying to figure out when...t...
@Justjamey I've confirmed the palette will be released tomorrow on our
website 🙂
0
0
| 0 Hearts |
0 Replies
|
|
rouge reward $100 giftcard, activation link not working
Hi! I received the activation email for my 2, $100 gift cards and
neither of them is working. When I click on the link, its just blank.
Please help. Thanks in advance
0
1
| 0 Hearts |
1 Reply
|
|
Re: rouge reward $100 giftcard, activation link not working
Hi @whyvet, I'm sorry to hear that! I will send you a private message to
help. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
incomplet shipping address
Hi, I have order something from Sephora couple days ago, and due to the
incomplete address it was sent back. I was contacted by a costumer
services couple days ago and I was sent a email, so i replied...
0
1
| 0 Hearts |
1 Reply
|
|
Re: incomplet shipping address
Hi @Angelmengg, I will send you a PM to further assist you. Thank you!
Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Missing Order
Hi Customer Support! My tracking says that my package “has been
delivered” but I have not received my package. Any advice?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Missing Order
Hi @maiatamar, I am so sorry to hear this. I will send you a PM to
further assist you. Thank you! Best, Rebecca
0
0
| 0 Hearts |
0 Replies
|
|
Store Exclusives
There is no place to leave feedback for store exclusives. Are the store
exclusive kits exclusive to JCP?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Store Exclusives
Hi @Margalee, Our Sephora inside JCPenney locations at times have
exclusive sets for their stores. Additionally, online and our
free-standing stores may also have exclusives. I hope this clarifies!
If...
0
0
| 0 Hearts |
0 Replies
|
|
Group for women 40+
Hello, I would love to see a group tailoredⁿ to the concerns of women
40+. Thank you Angela
0
2
| 0 Hearts |
2 Replies
|
|
Re: Group for women 40+
Hi @anella! Thank you for suggestion! 🙂 I will gladly pass this along
to the appropriate team for future consideration! Always, Danee
0
1
| 0 Hearts |
1 Reply
|
| 0 Hearts |
0 Replies
| |
|
Beauty insider points
I have a beauty insider card, which I have never linked to my online
account. How can I link those? Is there a certain way to do it on ones
profile?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Beauty insider points
Hi @Anonymous I will send you a private message so that I can help you
with this. Thanks! Best Wishes, Janean
0
0
| 0 Hearts |
0 Replies
|
|
New palette shades are dented..
Hi! I just got my huda rose gold remastered palette over the weekend.
And almost all of the shimmer shades have pretty large dents in the
middle. There also inconsistent sized dents. Most are large wh...
0
3
| 0 Hearts |
3 Replies
|
|
New palette shades are dented..
mine are the same way and you can see the circle for pan in one of them
0
1
| 0 Hearts |
1 Reply
|
|
Re: New palette shades are dented..
Hi @Justjamey, I'm sorry to hear that! If you have not yet been assisted
with your order, please send me a private message with your order
number. Thank you!
0
0
| 0 Hearts |
0 Replies
|
|
Re: New palette shades are dented..
Hi @pixie4life, I'm sorry for the condition of the palette you received!
I'm going to send you a PM to help. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Shattered Natasha Denona
Natasha Denona 28 green brown palette arrived with one of the most
beautiful shades shattered ☹️
0
1
| 0 Hearts |
1 Reply
|
|
Re: Shattered Natasha Denona
Hi @kisanka, I'm so sorry to see that! I will send you a PM to help.
Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Add points to account after purchase
My husband bought me makeup few months ago and I didn’t have an account
at that time. I still have the receipt. Is it possible to add the points
to my account?
0
1
| 0 Hearts |
1 Reply
|
|
Re: Add points to account after purchase
Hi @Nav14, I can assist you! I'm sending you a PM now. Always, Danee
0
0
| 0 Hearts |
0 Replies
|
|
Disputing charges
Well let this be a warning to everyone. Don’t buy multiple sephoria
tickets because you won’t be able to register multiple wristbands. I’m
disputing my charges with my bank because $277 dollars is a l...
0
1
| 0 Hearts |
1 Reply
|
|
Re: Disputing charges
Hi @Jade213, I am really sorry for this experience and any inconvenience
this has caused! I sent you a private message on Saturday to assist you
further. Can you please respond to my most recent messa...
0
0
| 0 Hearts |
0 Replies
|
|
Unsuccessful authorization
I placed an order yesterday, everything went smooth and easy...website
said order placed successfully and I got the confirmation email. Today I
checked on my Sephora app because I was excited to try o...
0
2
| 0 Hearts |
2 Replies
|
|
RE: Unsuccessful authorization
So, here is the update- the pm says I’d better to call them to get
further assisted so I called- the customer service member named Samual
told me he didn’t know what happened to my account he would ju...
0
0
| 0 Hearts |
0 Replies
|
|
Re: Unsuccessful authorization
Hi @Anonymous, sorry to hear that! I am sending you a private message to
further assist. Regards, Kevin
0
0
| 0 Hearts |
0 Replies
|
| 0 Hearts |
1 Reply
| |
| 0 Hearts |
0 Replies
| |
|
Summer Bonus 2019 FAQs
Clear your calendar, fill your basket, and get ready to shop because
Summer Bonus is right around the corner. Here’s a breakdown of the
event: Rouge, you get first access to the event. This means you ...
16
41
| 16 Hearts |
41 Replies
|
|
Re: Summer Bonus 2019 FAQs
Well, at least I found out why there was a message that I couldn't get
my first time 15% discount... Doesn't explain why I couldn't use my
Sephora card, which I was encouraged to enjoy shopping with. ...
3
0
| 3 Hearts |
0 Replies
|
|
Re: Summer Bonus 2019 FAQs
I still haven't gotten anything in the mail, in my email, or the app
about this sale? Do I need anything physical to scan in stores? Or do
they just need my account for the discount?
1
2
| 1 Hearts |
2 Replies
|
|
Re: Summer Bonus 2019 FAQs
@Kristii831 you can show them your Sephora card or give them your email
address tied to your account to get the discount.
3
1
| 3 Hearts |
1 Reply
|
| 1 Hearts |
0 Replies
| |
|
Re: Summer Bonus 2019 FAQs
Thanks for this! As an aside, does anyone know if the November sale is
still happening because we're having this summer sale?
0
0
| 0 Hearts |
0 Replies
|
|
RE: Summer Bonus 2019 FAQs
Literally got no notification about this. No email, nothing in the
app... nada.
0
1
| 0 Hearts |
1 Reply
|
|
Re: RE: Summer Bonus 2019 FAQs
Hi @LoLoBunny, I am sorry to hear this! Please note that you can use the
code SUMMERSAVE in stores or online multiple times throughout the
duration of this promotion. I hope that this helps and please...
1
0
| 1 Hearts |
0 Replies
|
|
RE: Summer Bonus 2019 FAQs
I have been a Rouge for the last few years and, whilst I get other promo
emails regularly from Sephora, absolutely nothing regarding this
sale....between the decline in good customer service in stores...
16
2
| 16 Hearts |
2 Replies
|
