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200,512 Posts
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Unsuccessful Authorization
Hello My Order number: get status Unsuccessful Authorization Why ? I
live out of US but my shiping address in US because it's my shipping
forwarding company And how now Can I get a full refund for my
unsuccessful order ?
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1 Reply
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Re: Unsuccessful Authorization
Hi @Anonymous , I will send you a private message so that I can look
into this. Thanks! Best Wishes, Janean
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Points added to my account
I forgot to use points for a recent purchase.. how can I add it to my
account?
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1 Reply
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Re: Points added to my account
Hi @Anonymous, I will send you a private message so that I can help.
Thanks! Best Wishes, Janean
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Missing confirmation email
I placed an order online and took a screenshot of the confirmation
number. However, I didn’t receive a confirmation email and it first show
in recent orders?
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1 Reply
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Re: Missing confirmation email
Hi @Anonymous, I'm sorry to hear that! I'll send you a PM to assist.
Always, Danee
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Package Missing
I checked my package on September 25th, but I didn't find where is it. I
checked all over my apartment complex and it’s not here. I asked my
neighbor, the leasing office still can't find it. So I send...
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1 Reply
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Re: Package Missing
Hi @Anonymous, I'm truly sorry to hear about this! I'll send you a
private message in just a moment to help. Always, Danee
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Forgot beauty insider info at checkout
Is it possible to gain points with my receipt if I didn’t give my beauty
insider info at checkout?
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1 Reply
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Re: Forgot beauty insider info at checkout
Hi @LaurenO325, I will send you a PM for further assistance. Best,
Zakiya
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Unsuccessful authorization
Hello, I just ordered one days ago and I went on the site to track my
order and it says “Unsuccessful Authorization”. I paid with my credit
card and the payment went through, why was it cancelled?
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1 Reply
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Re: Unsuccessful authorization
Hi @Anonymous, I'm sorry your order has been cancelled! I'll look into
it then send you a private message. Always, Danee
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Order says delivered to customer but I wasn't even home?!
I made a beauty rewards purchase for the First aid beauty 10th Birthday
kit, it was supposed to arrive on Thursday the 26th. My tracking says
delivered to customer but I wasn't even home until after t...
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Re: Order says delivered to customer but I wasn't even home?!
Hi @Kaciekilljoy, I'm sorry to hear you haven't received your package!
I'm going to look into it then send you a private message. Always, Danee
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1 Reply
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My Beauty Offer Promo must have gotten deleted
Hi! I made a purchase on September 23, 2019 and realized after receiving
my package yesterday that my beauty offer gift wasn’t in the box. I
thought I had included my Beauty Offer promo code for a fre...
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1 Reply
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Re: My Beauty Offer Promo must have gotten deleted
Hello @mschrissig - I'm sorry to hear that! Unfortunately, we are unable
to modify an order after it has been placed. I am sending you a private
message to further assist, though. Regards, Kevin
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missing sample
Hi there,I received my order a few days ago and one of the samples I
ordered is missing. I really look forward to my whole order, including
the samples (especially since we get two now, instead of thr...
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1 Reply
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Re: missing sample
Hello @Lux24, I'm sorry to hear that! I am sending you a private message
to further assist. Regards, Kevin
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Problems with Too Faced Discount
I ordered some too faced holiday collections on the first day of their
20% off discount alert. However I noticed that when adding items to my
cart the body shimmer was not discounted (but my gingerbre...
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1 Reply
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Re: Problems with Too Faced Discount
Hi @KhakiKatkins - Sorry to hear that! I am sending you a private
message to further assist. Regards, Kevin
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Payment Error
I tried many times to place my order, but there always be a payment
error. Then I tried to use the debit card, there is still payment error
says there may be some mistakes of my cvv card or address, but i am sure
that all information is correct.
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1 Reply
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Re: Payment Error
Hello @Anonymous! I'm sorry to hear that! For assistance with your
order, we will need to speak with you over the phone. Please give us a
call at 1-877-737-4672 so we can further assist! Regards, Kevin
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Return with a gift card purchase
June 24th I bought the ABH eye primer with my gift card I got for
Christmas. I’ve only opened it, I haven’t used it once. I know it’s been
over 60 days so I can’t get a full refund even with a receipt...
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1 Reply
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Re: Return with a gift card purchase
Hi @BreeMichel, I recommend contacting your local Sephora store directly
to see if they can offer an exchange or issue you a Store Merchandise
Card for the item. Thank you! Always, Danee
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Inventory purchase failed
I tried to place an order (a couple of times) and kept receiving the
message that the inventory purchase failed. I now have multiple
pre-authorization emails from PayPal, but I’m not able to cancel th...
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5 Replies
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Re: Inventory purchase failed
Hi @TeeLite, I am sorry for the trouble! I will take a look further and
I will send you a private message to assist. Best regards, Laurie
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Re: Inventory purchase failed
Hi @eschoenfeld, I'm sorry to hear about this! I will look into it then
send you a PM! Always, Danee
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Re: Inventory purchase failed
Hi! I have the same trouble, I will really appreciate a little bit of
help ❤️@DaneeBT wrote:Hi @eschoenfeld, I'm sorry to hear about this! I
will look into it then send you a PM! Always,Danee
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1 Reply
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Re: Inventory purchase failed
Hi @Anonymous, I'm so sorry to hear about this! I'm going to send you a
PM in just a moment. Always, Danee
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PayPal order charged but order in sephora didn't go through HELP
I tried to place an order but at the moment of placing the order a
message said that an item was out of stock which it wasn't and I wasn't
able to place my order but the PayPal payment was charged at ...
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1 Reply
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Re: PayPal order charged but order in sephora didn't go through HELP
Hi @Anonymous, I'm sorry to hear about this! I'll send you a PM to
assist you further. Always, Danee
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I’m trying to delete my credit cards from the Sephora app but it’s not letting me! And all it says is to edit, will someone help me please:(
Please help me get rid of my credit cards!
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Re: I’m trying to delete my credit cards from the Sephora app but it’s not letting me! And all it...
Hi @KyleeisAflyer, I apologize for the trouble! I believe you should be
able to remove your payment methods from a desktop computer or the
mobile browser. I'll send you a private message to help shortly. Warm
regards, Laurie
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Didn’t receive samples
I just received my package and upon opening it, I was disappointed that
there were no samples. 😞
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Re: Didn’t receive samples
Hi @happyheidiii Sorry to hear that! I will look into this for you and
send you a PM.
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Very confused by what a Beauty offer says and what I received
I chose the FOURFAVES offer on my last order. I read it as I would get 4
samples of the foundation of my choice from those in the offer. I got
one sample. Did I read this wrong or was it packed wrong? Thanks
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1 Reply
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Re: Very confused by what a Beauty offer says and what I received
Hi @maudelynn13, I am sorry to hear this! I will send you a PM for
further assistance. Best, Zakiya
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